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Welcome to the Holiday Inn Express and Suites in beautiful Williams, Arizona. The newest accommodations in The Gateway to the Grand Canyon. Whether a business venture or a vacation brings you to Williams, our hotel's amenities can satisfy your needs. Located in walking distance to the Grand Canyon Railway, our complimentary high speed, wired and wireless Internet access keeps you connected, while our signature cinnamon rolls from the free Express Start Breakfast Bar gives you fuel. After touring the canyon and enjoying the world famous sunsets, unwind with a swim in the heated indoor pool and whirlpool. No matter what brings you to the Grand Canyon South Rim, our hotel is the best way to Stay Smart.
Visiting present day Williams, Arizona you can get a hint of the towns colorful past. The historic of this Wild West town has been brought back to life. Visitors can stroll along Historic Route 66 featuring horse drawn carriages, nightly summertime cowboy shoot outs, unique shops and restaurants many of which have live entertainment. Enjoy the spectacular views from the comfort of your train car which departs at the Grand Canyon Railway. Bearizona, Northern Arizona’s wild life preserve is an amazing drive through zoo located just a few miles away. In the winters our guests can enjoy skiing and tubing at Elk Ridge Ski Area.
Location
Holiday Inn Express & Suites Williams by IHG
1150 W. Cataract Lake Road, Williams, AZ
86046, United States
Hours
Reviews
3.9
1,105 reviews
5 stars
519
4 stars
267
3 stars
118
2 stars
86
1 star
115
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, bathrooms, and common areas.
Customer Service
Mixed feedback on staff behavior; some guests reported rude interactions while others praised helpful staff.
Location and Amenities
The hotel is well-located for visiting the Grand Canyon, but many amenities, such as the pool and breakfast, received criticism for being poorly maintained or lacking variety.
Unexpected Fees
Guests expressed frustration over undisclosed utility surcharges and additional fees that were not communicated during booking.
Overall Experience
While some guests had positive experiences, many reported dissatisfaction with the overall condition of the hotel and its services.
- ASAdina Sepe2 days ago1.0When you call to make your reservation the machine says new holiday inn. There is nothing new about this motel. Jacuzzi's not working and the pool area smells like mold. The rooms are just really dirty like the don't dust or mop. They say they don't want you to use the wall unit for heat in the so the bathrooms are freezing 😒 The power was out last night it was freezing and the girl set to me that I already accommodated you for the dirty room she only gave me like 5000 points and if you don't like it you can leave she was just rude. It was 29 degrees out side anyways if you can drive 28 more miles to Flagstaff I would way nicer and clean.
- HShoward spiegel6 days ago5.0Great breakfast and staff. Rooms clean but need updating
- DGDarcy GrendzinskiNov 14, 20251.0The main reason we chose this hotel was so the kids could swim. The pool was out of order. The hotel itself was mediocre- definitely not up to the standard of other Holiday Inns. The room was kind of dingy feeling, the beds horribly uncomfortable, and the pull out couch was not even sleep able. My 7 year old has slept on pull out sofas across thr country without complaint- here she said shed rather sleep on the floor because you could feel every single spring. The one good point was breakfast. Otherwise it was like staying at the Super 8 with Holiday Inn prices. So disappointed
- JRJohn RussinNov 10, 20252.0Dirty, shabby, not at all up to usual HIE standards but
- GGGarrett GeigerOct 31, 20252.0Shower tub is scary slippery and doesn't have adequate grab bars. Housekeeping is not provided despite written request. Front desk rudely demands cash for water while refusing to charge to the room. Printer is out of order. Got no response to request for supplemental rewards points to make up for lack of Housekeeping.
Frequently Asked Questions About Holiday Inn Express & Suites Williams by IHG
Does Holiday Inn Express & Suites Williams provide accessible parking?
Yes, accessible parking is available at Holiday Inn Express & Suites Williams.
Is breakfast included for guests at the hotel?
Yes, guests receive a complimentary buffet breakfast at Holiday Inn Express & Suites Williams.
Are pets allowed at Holiday Inn Express & Suites Williams?
Cats are allowed at the hotel, but dogs are not permitted.
What are the check-in and check-out times at Holiday Inn Express & Suites Williams?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas of the hotel.
Are there any special cleaning or sanitation measures in place at the hotel?
Yes, the hotel uses commercial-grade disinfectants, enhances cleaning in common areas and guest rooms, and provides sanitizer for guests.
What fitness and recreational amenities does Holiday Inn Express & Suites Williams offer?
The hotel features a heated indoor pool, hot tub, and has an elevator, but no gym equipment like elliptical machines or free weights.
Are there any nearby attractions or points of interest for guests staying at the hotel?
Yes, nearby attractions include the Grand Canyon Railway train ride, Route 66 Museum and Gift Shop, and Monument Park.
How can guests access the Grand Canyon Railway from the hotel?
The Grand Canyon Railway is within walking distance from the hotel, making it easy to enjoy the train ride to the Grand Canyon.
Are there dining or entertainment options near Holiday Inn Express & Suites Williams?
Yes, guests can visit nearby places like the Grand Canyon Brewing Company and Grand Canyon Distillery Spirits & Coffee House for food and drinks.