Business Details
About
HotelEmbassy Suites
Offering breathtaking views of the Santa Catalina Mountains, the Embassy Suites Tucson – Paloma Village hotel is tucked away at the bottom of the foothills. Our newly renovated hotel in Tucson, AZ, features modern, Tuscany-inspired decor. With enough space for the entire family, our all-suite property offers a private bedroom and separate living room with sofa bed. Make a snack in the wet bar area with microwave, mini-fridge, and sink or catch a movie on one of two flat-screen televisions.
Get more at the Embassy Suites Tucson - Paloma Village including a complimentary cooked-to-order breakfast each morning. Gather friends and family for our complimentary Evening Reception* complete with a wide selection of cold beverages and snacks. Relax under the Arizona sun in our heated outdoor pool with the Santa Catalina Mountains in the backdrop. Stay fit even while you're away from home at our modern fitness center equipped with cardio machines and free weights.
Offering complimentary Wi-Fi throughout the hotel, our Tucson hotel makes it easy to stay connected. Take advantage of our business center to print travel documents or check email. With 3,250 sq. ft. of meeting space, host your next business meeting or social event in our elegant ballroom or outside courtyard.
Location
Embassy Suites by Hilton Tucson Paloma Village
3110 East Skyline Drive, Tucson, AZ
85718, United States
Hours
Reviews
4.4
958 reviews
5 stars
614
4 stars
207
3 stars
52
2 stars
40
1 star
45
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendliness and helpfulness of the staff, particularly at the front desk and in the restaurant.
Room Quality
While some guests found the rooms clean and comfortable, others reported issues with cleanliness, maintenance, and odd layouts.
Breakfast Experience
The breakfast service received mixed reviews, with many guests noting it was often understaffed, leading to cold food and missing items.
Parking Issues
Numerous complaints were made about the unexpected parking fees and the management of the parking system, which frustrated many guests.
Renovation Complaints
Several reviews mentioned ongoing renovations that were not disclosed at booking, leading to dissatisfaction with the overall experience.
- GCGary CartagenaJan 4, 20263.0The worse part of the stay ( other than parking) was the over crowded room. Way too much furniture for the room space. Beds were a little too firm for my taste and the layout was just weird. The staff was great, the restaurant was nice and the food and drinks were good at both dinner and breakfast. The amenities such as the pool are very nice here.
- ASAmber StraussJan 2, 20261.0This was the worst experience I’ve ever had at a hotel. We are traveling with small children and it was very important to us that we found a hotel that served an early breakfast in the morning. This was a deciding factor on where we stayed. We called the front desk of the hotel to verify what time breakfast started and I was told that breakfast started at 6am, so we booked the room because that was a perfect time with our busy schedule the following day. Upon checking in we were told that they changed their breakfast time to 7:30 that morning. The excuse for last minute change is that the next morning was the day after New Years Day. You can’t make this up. They falsely advertised a service, they confirmed the service and terms over the phone, then changed the terms two hours after I booked the room. So I was left with an overpriced room and I still had to buy my family breakfast the next morning. Things only got more bizarre from there. The advertising also stated that the kitchen was open until 10, but it closed at 9:30. More inconsistencies. We called the front desk for an extra blanket for my daughter and they never showed up. We had to call on our cellphones because the room phone didn’t work. No coffee available in the morning. I guess it was still brewing at 7am. Lastly, the place had strong nasty smell of sewage. This felt far from “luxury”. Overall it was a very poor customer experience. Poor value for the money. I wouldn’t stay here again.
- SWSamantha WadeDec 31, 20255.0Really loved the stay. Service was awesome. Location was great. Walking to others places in the area. Starbucks near by too.
- AMAndrew MorisonDec 20, 20253.0Location was very convenient for our needs. The hotel was cosmetically updated nicely. Staff was accommodating, especially kitchen staff and bar staff. However, our room was not…first full day at location (December 13) our room was not made up, we notified front desk and upon returning before dinner, still not made up. And room ac/heat makes a very loud whine. Could be heard in living room too. Can’t believe no one had complained before us. Again notified front desk and assured maintenance would check. No info back. Two issues that were disappointing for an Embassy Suites
- JPJohn PoprawskiDec 14, 20254.0Staff was excellent. Room was facing road noise from it was like being in it. So sleep was hard. If noise is a problem get a room inside not facing out and book direct.
Frequently Asked Questions About Embassy Suites by Hilton Tucson Paloma Village
What types of rooms are available at Embassy Suites by Hilton Tucson Paloma Village?
The hotel offers all-suite accommodations with separate private bedrooms and living rooms featuring sofa beds, wet bar areas with microwave, mini-fridge, and sink, along with two flat-screen TVs.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the Embassy Suites by Hilton Tucson Paloma Village.
Is free breakfast included with a stay at the hotel?
Yes, a complimentary cooked-to-order breakfast is provided each morning for guests.
What amenities are available for guests looking to relax or stay active?
Guests can enjoy a heated outdoor pool with mountain views, a hot tub, and a fitness center equipped with cardio machines and free weights at no extra cost.
Does the hotel provide parking and is it free?
Yes, self-parking is available and free for guests.
Are there facilities for business or meetings at the hotel?
Yes, the hotel offers a business center and 3,250 square feet of meeting space including an elegant ballroom and an outside courtyard.
What sustainability practices does the hotel follow?
The hotel operates various eco-friendly programs such as compostable food containers and cutlery, a food waste reduction program, recycling, a linen reuse program, soap and toiletry donation programs, a towel reuse program, and bans single-use plastic straws and styrofoam containers.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out is at 12:00 PM.
Are any convenient services nearby for guests staying at the hotel?
Yes, guests can visit Fleming’s Prime Steakhouse & Wine Bar for dining, Sweet Lizard Frozen Yogurt & Custard for desserts, and the UPS Access Point location for shipping and mailing services.
Is there public transportation or shuttle service available for getting around the area?
The hotel offers a local shuttle service, which can help guests transit to nearby places such as local restaurants, shops like The Nest Tucson, and financial services like Foothills Bank.