Business Details
About
Hotel
Offering breathtaking views of the Santa Catalina Mountains, the Embassy Suites Tucson – Paloma Village hotel is tucked away at the bottom of the foothills. Our newly renovated hotel in Tucson, AZ, features modern, Tuscany-inspired decor. With enough space for the entire family, our all-suite property offers a private bedroom and separate living room with sofa bed. Make a snack in the wet bar area with microwave, mini-fridge, and sink or catch a movie on one of two flat-screen televisions.
Get more at the Embassy Suites Tucson - Paloma Village including a complimentary cooked-to-order breakfast each morning. Gather friends and family for our complimentary Evening Reception* complete with a wide selection of cold beverages and snacks. Relax under the Arizona sun in our heated outdoor pool with the Santa Catalina Mountains in the backdrop. Stay fit even while you're away from home at our modern fitness center equipped with cardio machines and free weights.
Offering complimentary Wi-Fi throughout the hotel, our Tucson hotel makes it easy to stay connected. Take advantage of our business center to print travel documents or check email. With 3,250 sq. ft. of meeting space, host your next business meeting or social event in our elegant ballroom or outside courtyard.
Location
Embassy Suites by Hilton Tucson Paloma Village
3110 East Skyline Drive, Tucson, AZ
85718, United States
Hours
Reviews
4.4
954 reviews
5 stars
613
4 stars
205
3 stars
51
2 stars
40
1 star
45
What are people saying?
AI-generated from recent customer reviews
Room Quality
Rooms were generally clean and spacious, but many guests reported issues with cleanliness and maintenance, including broken items and unpleasant odors.
Breakfast Experience
The breakfast offerings were frequently criticized for being underwhelming, with many guests noting cold food, limited options, and poor service.
Staff Service
While some staff members received praise for their friendliness and helpfulness, others were described as rude or indifferent, particularly at the front desk.
Parking Issues
Guests expressed frustration over unexpected parking fees and the management of the parking situation, which was handled by a third party.
Location and Amenities
The hotel is well-located with beautiful views, but many amenities, including the pool and gym, were reported as poorly maintained or inaccessible due to renovations.
- TBTony Brooks5 days ago4.0Very nice people and property. The made to order omelets are amazing. The views of the mountains is awesome. Excellent location.We will be back.
- SMStephanie MitchellNov 13, 20251.0Called reservations ahead of time to book a room for my moms birthday, the lady over the phone said they had Mountain View rooms available on the top floor and it would be an up charge so I paid it. We get there, no Mountain View rooms available and still had to pay an up charge for a basic room on the bottom floor. When I called back to complain, a supervisor said he would review and fix everything for me then never called me back so when I called back AGAIN reservations said they reviewed the call and found no record of that conversation and then said it was a city view room so the price would have been the same regardless. That’s not the point, I wish I would have recorded the call, I MADE THE RESERVATION BECAUSE THE LADY TOLD ME WE WOULD HAVE A MOUNTAIN VIEW ROOM ON THE TOP FLOOR AND WE DID NOT GET THAT FOR MY MOMS SPECIAL BIRTHDAY. No one even tried to make accommodations for us, the least I expected would be some kind of refund or credit. Very disappointed and dissatisfied for a HILTON HONORS MEMBER. Paying for parking is also ridiculous - no other hotel in the area does this.
- SHSharman HaynesNov 12, 20255.0The front desk staff was fantastic! Evening reception and morning breakfast were ok. I could find any one to make a omelet so I had warm scrambled eggs and warm potatoes
- KCKyle CNov 3, 20251.0Paying for parking in the middle of the desert? Money isn't the problem, I dont wanna make a damn account to pay to park in the desert for 2 days. Ya kidding me? Pathetic
- SBScott BrunsOct 13, 20252.0The hotel room was fine, but complicated. I've never seen so many light switches in a room. The location in the city is good, but actually getting from the road to the hotel is a mess. Breakfast was one of the worst hotel breakfasts I've ever had. The prepared food was cold and the made to order omelets were made wrong. Parking was somehow managed by a 3rd party, and they flagged our vehicle as being parked without registering. We did register our vehicle at the front desk when we checked in. When leaving I talked to the front desk about the parking issue and they said it's not their problem and that it happens all the time. I asked to speak with a manager but was told that was not going to happen. I've got better things to do than deal with people who don't care, so I left and will never be going back.
Frequently Asked Questions About Embassy Suites by Hilton Tucson Paloma Village
What types of rooms are available at Embassy Suites by Hilton Tucson Paloma Village?
The hotel offers all-suite accommodations with separate private bedrooms and living rooms featuring sofa beds, wet bar areas with microwave, mini-fridge, and sink, along with two flat-screen TVs.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the Embassy Suites by Hilton Tucson Paloma Village.
Is free breakfast included with a stay at the hotel?
Yes, a complimentary cooked-to-order breakfast is provided each morning for guests.
What amenities are available for guests looking to relax or stay active?
Guests can enjoy a heated outdoor pool with mountain views, a hot tub, and a fitness center equipped with cardio machines and free weights at no extra cost.
Does the hotel provide parking and is it free?
Yes, self-parking is available and free for guests.
Are there facilities for business or meetings at the hotel?
Yes, the hotel offers a business center and 3,250 square feet of meeting space including an elegant ballroom and an outside courtyard.
What sustainability practices does the hotel follow?
The hotel operates various eco-friendly programs such as compostable food containers and cutlery, a food waste reduction program, recycling, a linen reuse program, soap and toiletry donation programs, a towel reuse program, and bans single-use plastic straws and styrofoam containers.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out is at 12:00 PM.
Are any convenient services nearby for guests staying at the hotel?
Yes, guests can visit Fleming’s Prime Steakhouse & Wine Bar for dining, Sweet Lizard Frozen Yogurt & Custard for desserts, and the UPS Access Point location for shipping and mailing services.
Is there public transportation or shuttle service available for getting around the area?
The hotel offers a local shuttle service, which can help guests transit to nearby places such as local restaurants, shops like The Nest Tucson, and financial services like Foothills Bank.