Embassy Suites by Hilton Tucson Paloma Village

Reviews

• DC

  Dana Curry

  Feb 16, 2026
  5.0
  The best
• KS

  Karina Salieva

  Feb 13, 2026
  1.0
  Very disappointing experience at this hotel. We stayed with my family in December and booked two rooms. One of the rooms was facing the inner courtyard and had an air conditioning unit inside the bedroom, which was extremely loud and made it very difficult to sleep. I had also requested a baby cot for my baby, but I was told that none were available. This was quite surprising, as the hotel presents itself as family-friendly. In addition, I accidentally left my expensive glasses in the room. Despite contacting housekeeping at least five times, as well as reaching out to reception and even the sales team, nobody ever got back to me. The breakfast was also very poor. I am really not sure why this hotel has such high ratings, as our experience certainly did not reflect four-star reviews
• JO

  John Orr

  Feb 3, 2026
  4.0
  Very nice stay at a very nice property. Great views and services. Our room was an ed unit and the layout was different. It was very tight to the point door could not been opened completely without hitting something. Not sure about other rooms but would not recommend an end unit.
• GC

  Gary Cartagena

  Jan 4, 2026
  3.0
  The worse part of the stay ( other than parking) was the over crowded room. Way too much furniture for the room space. Beds were a little too firm for my taste and the layout was just weird. The staff was great, the restaurant was nice and the food and drinks were good at both dinner and breakfast. The amenities such as the pool are very nice here.
• AS

  Amber Strauss

  Jan 2, 2026
  1.0
  This was the worst experience I’ve ever had at a hotel. We are traveling with small children and it was very important to us that we found a hotel that served an early breakfast in the morning. This was a deciding factor on where we stayed. We called the front desk of the hotel to verify what time breakfast started and I was told that breakfast started at 6am, so we booked the room because that was a perfect time with our busy schedule the following day. Upon checking in we were told that they changed their breakfast time to 7:30 that morning. The excuse for last minute change is that the next morning was the day after New Years Day. You can’t make this up. They falsely advertised a service, they confirmed the service and terms over the phone, then changed the terms two hours after I booked the room. So I was left with an overpriced room and I still had to buy my family breakfast the next morning. Things only got more bizarre from there. The advertising also stated that the kitchen was open until 10, but it closed at 9:30. More inconsistencies. We called the front desk for an extra blanket for my daughter and they never showed up. We had to call on our cellphones because the room phone didn’t work. No coffee available in the morning. I guess it was still brewing at 7am. Lastly, the place had strong nasty smell of sewage. This felt far from “luxury”. Overall it was a very poor customer experience. Poor value for the money. I wouldn’t stay here again.

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