Business Details
About
Hotel
With hotel rooms nearly twice the average size, our 526 sq. ft. suites put the Double in DoubleTree. Enjoy daily free hot breakfast, an outdoor gated courtyard with a heated pool and whirlpool, 24 hour fitness center, and restaurant. Our restaurant, Los Arboles, proudly serves several local craft brews plus Southwestern and classic American favorites. With The Park Place Mall just under a mile away, revel in access to over 133 stores. We're a short drive to The University of Arizona and Davis-Monthan Air Force Base. We're looking forward to greeting you with warm, complimentary cookies in hand. Welcome to The DoubleTree Inn & Suites by Hilton Tucson - Williams Center.
Location
DoubleTree Suites by Hilton Hotel Tucson - Williams Center
5335 East Broadway, Tucson, AZ
85711, United States
Hours
Reviews
4.1
1,180 reviews
5 stars
608
4 stars
311
3 stars
122
2 stars
60
1 star
79
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous guests reported dirty rooms, including unclean bathrooms, stained linens, and pest problems such as bugs and mold.
Room Quality
Many reviews mentioned that the rooms are outdated and in need of renovation, with issues like old furniture and malfunctioning appliances.
Staff Performance
While some guests praised the friendly and helpful staff, others reported poor service, including rude front desk interactions and unresolved complaints.
Breakfast Quality
The complimentary breakfast received mixed reviews, with some guests enjoying it while others found it lacking in variety and quality, especially on weekdays.
Location and Amenities
The hotel is well-located with nearby dining options and spacious suites, but the overall condition of the property detracted from the experience.
- LGLaura GammonsNov 14, 20253.0It wasn't horrible...but probably lying needs a little more TLC than it gets for its age. My room wasn't dirty...just sort of old. The light over the vanity kept blinking and my room smelled like old grease from the restaurant ventsta k just outside the room. I was glad I had a travel candle with me. Skip the room service....it's not bad, but it's standard restaurant bar style food
- MAmariano rosas alvarezOct 20, 20254.0Buen lugar para v8aje de negocios
- RQRachael QuisenberryOct 19, 20254.0Beds are super cozy
- ALAmy LarsonOct 14, 20255.0Great location and great service! The suites are very spacious. Very clean pool! The only thing I didn't like was the vanity was outside of the bathroom in the bedroom. So, if someone wanted to sleep in while someone was getting ready, there would be a bright light on while they try to sleep.
- VSVictor SemerdjievSep 1, 20251.0This hotel was a complete disappointment. The room AC was unbearably loud, and the entire room reeked of old oil from the restaurant’s chimney. The “complimentary” breakfast was extremely limited and of very poor quality. To make matters worse, my credit card was overcharged at checkout and the invoice was incorrect, it took me two weeks to get things resolved over email afterwards. My experience was not an isolated case - my colleagues I was traveling with had similar issues. Having “by Hilton” in their name is completely misleading - nothing about this place meets Hilton standards.
Frequently Asked Questions About DoubleTree Suites by Hilton Hotel Tucson - Williams Center
What types of rooms are available at DoubleTree Suites by Hilton Hotel Tucson - Williams Center?
The hotel offers spacious suites nearly twice the average size, approximately 526 sq. ft. in size.
Is breakfast included with a stay at the hotel?
Yes, daily free hot breakfast is provided to guests.
Are pets allowed at the DoubleTree Suites by Hilton Hotel Tucson - Williams Center?
Yes, the hotel welcomes pets including cats and dogs.
What accessibility features does the hotel offer?
The hotel provides accessible parking and an accessible elevator, making it suitable for guests with mobility needs.
Is there a fitness center available at the hotel?
Yes, a free 24-hour fitness center is available for guests.
What dining options are available on-site?
The hotel features one restaurant, Los Arboles, serving Southwestern and classic American favorites along with several local craft brews.
Is parking available for guests at the hotel?
Yes, the hotel offers free self-parking for guests.
Can guests use digital keys to access their rooms?
Yes, digital guest room keys are available at the hotel.
What nearby shopping options are available to hotel guests?
The Park Place Mall is just under a mile away, offering over 133 stores for guests to explore before or after their stay.
What nearby dining options can guests visit around the hotel?
Nearby dining spots include Pita Jungle, known for Mediterranean and vegetarian cuisine, Monkey Burger for burgers and salads, and First Watch - Williams for breakfast and brunch.
Are there health and wellness services close to the hotel?
Yes, guests can visit Muse Salon De Beauté and LuxSpace Studios for beauty services, or HOTWORX, a yoga studio and gym, for fitness activities nearby.