DoubleTree Suites by Hilton Hotel Tucson - Williams Center

Reviews

• DD

  Dan D

  4 days ago
  5.0
  Close to our event, difficult to enter/exit off main road. Rear gate should be open for exit onto the side road. Simple but comfortable room. Staff was friendly.
• JM

  Joshua Montello

  Jan 6, 2026
  1.0
  Unfortunately, the condition of the room was unacceptable and did not meet the standards I expect from a Hilton property. Upon entering the room, several issues were immediately noticeable: The room had a strong, unpleasant odor — a damp, rotten, mildew/stale smell that was present upon arrival. There were two large, visible stains on the carpet at the room entrance. There did not appear to be any attempt to clean or address them. The bathtub/shower had sharp cracks that posed a safety risk. We had to be extremely careful while showering to avoid cutting ourselves. The carpet outside the bathroom was torn, creating a sharp tripping hazard when stepping out of the bathroom. The queen bed furthest from the front door had a large tear in it, further contributing to the poor condition of the room. The body wash, conditioner, and shampoo dispensers were empty and had not been refilled. Upon noticing these issues, I immediately contacted the front desk to report them. The front desk associate stated that she needed to call someone and proceeded to do so with the phone on speaker. During that conversation, the individual on the phone asked how many nights we were staying. When she replied that it was for one night, the individual responded, “Just one?” and advised that an air purifier be placed in the room. No alternative room or meaningful resolution was offered. This response raised serious concerns for me. It left the impression that because our stay was only one night, the condition of the room and the safety issues were not considered worth fully addressing. I would like clarification as to whether the length of a guest’s stay determines the level of service, room condition, or responsiveness to legitimate concerns, as this is not consistent with the standards or expectations I associate with the Hilton brand.
• RE

  Rosita espinosa

  Jan 4, 2026
  2.0
  The room wasnt very clean. We had two crickets in the bathtub. There where no cookies when we arrived. The elevator didnt work . We asked for a blanket for the sofa bed and they told us they had ran out. The tv doesnt have netflix available to sign in even though the tv seems modern. The breakfast was ok. The canister of body wash was empty. Front desk staff wasnt very attentive or kind.
• JC

  JY C

  Jan 1, 2026
  5.0
  We had a wonderful time staying in a spacious two-room suite that comfortably accommodated two of us. The suite included two queen-sized beds, which were incredibly comfortable and provided us with our own private space. Conveniently, the suite also came equipped with a microwave and a small refrigerator, making our stay even more enjoyable. The best part of our stay was the complimentary breakfast offered by the hotel. It saved us a significant amount of money on meals, which was a huge bonus for our 11-day vacation. The hotel’s location was also highly convenient. We could drive to our destinations within 20-50 minutes. There were several great restaurants, Trader Joe’s, and shopping malls, all within a five-minute drive.
• SS

  Siad al Sandouk

  Dec 6, 2025
  2.0
  Seems somebody missed the refurbishment since 25 years. Not worth the price , better chose some other place to stay . But the lady at check-in was kind

Frequently Asked Questions About DoubleTree Suites by Hilton Hotel Tucson - Williams Center