Business Details
About
Hotel
We’re off I-10 in Downtown, a short walk from Tucson Convention Center. Leo Rich Theater, Tucson Music Hall, and GJX Gem & Jewelry Show are within a mile. The University of Arizona and “A” Mountain at Sentinel Peak Park are 10 minutes away. Some rooms have balconies and we have a pool, lobby bar, and restaurant. Enjoy a warm cookie on arrival.
Location
DoubleTree by Hilton Tucson Downtown Convention Center
280 S. Church Avenue, Tucson, AZ
85701, United States
Hours
Reviews
4.5
783 reviews
5 stars
569
4 stars
114
3 stars
35
2 stars
25
1 star
40
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many guests praised the friendly and helpful staff, there were significant complaints about unprofessional behavior and poor communication, particularly regarding billing issues.
Cleanliness
Most reviews highlighted the cleanliness and modernity of the hotel, although a few guests reported issues with room conditions and maintenance.
Parking Fees
Numerous customers expressed frustration over unexpected parking fees, which they felt were excessive and not clearly communicated during booking.
Food and Beverage
The on-site dining options received mixed reviews, with some guests enjoying the food while others found it overpriced or of poor quality.
Location
The hotel’s location near the convention center and downtown Tucson was frequently praised, making it convenient for events and local attractions.
- SWS w4 days ago1.0Front desk acted like I dont belong there never going to this location again.
- BOB ODec 31, 20255.0Great staff, responsive to room needs. Went down for a very small convention and enjoyed my stay in what I believe was their presidential suite.
- ARAndrew RichDec 31, 20251.0Update: my elderly mother just told me about the throw up stain on the floor that i didn't notice. 1 star. Tepid Experience. Uncovered, unpatroled, and no liability parking. Second floor had weird sewage smell. Fit and finish in the rooms poor with mid-end materials. Drain gnats but otherwise clean. Custodial staff very kind. Host staff kept touting breakfast over and over but NOT complimentary. Whole place shuts down at 2200, why when you have a bar and a pool? Pool area small but nice views. Road construction everywhere. No free WiFi unless you sign up for their "free" stupid membership/datamining program. Place seems like a corporate cash grab. Worth the 4-star rating? No. Not even close. Close to two great restaurants across the street, I guess.
- DGDorie GuillDec 23, 20251.0I stayed here Dec.20-21st of 2025. I left a shirt in the closet and housekeeping would not return my calls or messages, I know they stole it , don't leave tips for housekeeping, they are thieves, and they dont tell you up front that you have to pay 23 for each vehicle. Even though you are staying there, what a ripoff!
- CCChrisDec 19, 20255.0I always stay here when I’m in Tucson. Great service, nice rooms, and the cookies are amazing!
Frequently Asked Questions About DoubleTree by Hilton Tucson Downtown Convention Center
What are the check-in and check-out times at DoubleTree by Hilton Tucson Downtown Convention Center?
Check-in time starts at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the hotel.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas, including a public internet terminal.
What dining options are available at the hotel?
The hotel has one restaurant, a lobby bar, and offers room service. Breakfast is also available.
Are there any accessible facilities at the hotel?
Yes, the hotel features accessible parking, elevators, and an accessible pool. It is also mobility accessible.
Is parking available at the hotel?
Yes, there is self-parking and valet parking available for guests.
What nearby places can guests visit around the hotel?
Guests can visit the Tucson Convention Center, Leo Rich Theater, Tucson Music Hall, and the GJX Gem & Jewelry Show, all within a mile of the hotel. The University of Arizona and Sentinel Peak Park ("A" Mountain) are about 10 minutes away.
Are there any nearby entertainment options for guests?
Yes, nearby entertainment includes PHAT Entertainment (a dance club and adult entertainment venue) and Pueblo Lounge, a local bar and pub.
Can guests find good dining options near the hotel?
Absolutely, nearby dining options include El Mezquite Grill & Taqueria (Mexican restaurant and bar), Coronet Restaurant (American and French cuisine), The Coronet cafe and restaurant, and Nightjar cocktail bar and restaurant.
What eco-friendly initiatives does the hotel have?
The hotel holds ISO14001 and ISO50001 certifications and participates in the Hilton LightStay program. It has energy conservation programs including efficient heating, cooling, and lighting systems, recycling programs, food waste reduction, compostable food containers, single-use plastic straw bans, and towel and linen reuse programs.