Holiday Inn Express & Suites Surprise by IHG

Reviews

• KA

  Kent Adlof

  5 days ago
  5.0
  The hotel check-in staff are very friendly and helpful. We got here several hours early and they put our held our bags in a secured closet until we came back to check in etc. The breakfast staff were all very helpful and made sure we had everything we needed. They asked us questions before we even asked them.
• SR

  Susan Reynolds

  Mar 4, 2026
  5.0
  The staff (and this includes all staff) at this location goes above and beyond to serve their guests. Thank you for all the time you took to look into our continued stay. We are most appreciative.
• TG

  Tim Green

  Feb 26, 2026
  5.0
  Check-in felt almost instant smooth, efficient, and handled by staff who were both warm and professional. The stay itself had that rare nothing to complain about feel: spotless room, calm atmosphere, and everything worked exactly as it should. Breakfast was a real perk fresh, filling, and a great start to the day and the quiet street meant we slept through the night without any outside noise. For the price, the comfort and service were outstanding, and I’d gladly book again.
• KS

  keith seidman

  Feb 22, 2026
  2.0
  Staff is very nice and location was great. When I stayed at the hotel it was holiday season so $300 plus. I had NO wifi in my room. If you have to work while staying at the hotel I would reconsider. I kept hearing daily that wifi was being worked on but no luck.
• PP

  Peggy PAL

  Feb 18, 2026
  4.0
  Rooms were clean. Parking easy. Walking distance to Surprise Stadium. Pool area could get crowded when weather warms up. 24-hour coffee available. Would appreciate soft drinks and not running out of bananas in the morning for late risers. Special shout-out to PHIL. He was constantly cleaning and was very personable ... helping guests with requests. Front desk staff was professional and friendly as well. Thanks for a good stay!