Business Details
About
Hotel
Location
Garner Hotel Phoenix - Surprise
12477 West Bell Road, Surprise, AZ
85378, United States
Hours
Reviews
4.5
71 reviews
5 stars
55
4 stars
4
3 stars
6
2 stars1
1 star
5
- REReuben EvansNov 8, 20255.0I just want to say how pleased I was with my stay. The manager Ruben goes above and beyond to make you have a pleasant stay and you couldn't ask for a better staff. They make you feel very welcome. Even welcomed my service dog. If I were to come back to the Phoenix area this will be the place that I stay. If I have any family that need to come this way I can guarantee you they'll be staying here as well.
- CLCandace LeaNov 2, 20251.0My room smelled of smoke/mildew. I could hear the person an adjacent room snoring all night long. We like to enjoy a swim in the morning when we stay at hotels. In the morning the pool did not open until 10 AM check out is 11.
- RMRenee MorganOct 30, 20253.0Bathroom floor looked clean, but was not!! Everything else was okay as far as cleanliness. IHG needs to step out up with this place.
- CSCamp StanleyOct 30, 20255.0We arrived at the hotel Wednesday night for an overnight stay and instantly ran into a major drama. The hotel’s computer had failed to update which rooms were occupied and which ones had been cleaned! Thanks to the tireless efforts of Ms Clemencia and many, many trips up and down the stairs and a call from her manager they were able to rectify the issue. Many thanks to the both of them! This is wonderful property and would stay here again.
- SLS. LayOct 17, 20251.0Had a friend of mine stay the night here. He thought he had booked for two nights, but when he arrived back after working all day, the bed was made and his items were gone. He went to the front desk and they handed him his travel bag that included his clothes, but his toiletry bag and charges for his phone and computer were gone. The gentleman at the desk offered no compensation. How are his clothes and travel bag accounted for, but the toiletry bag and chargers are stolen? What kind of people work here? Why was there no phone call to see why the room was still occupied? Nice hotel, but staffed with dishonest people.
Frequently Asked Questions About Garner Hotel Phoenix - Surprise
Can I cancel my booking at Garner Hotel Phoenix - Surprise for a full refund?
Be sure to check the cancellation policy when booking your stay. Refund eligibility depends on the rate you book, and cancellation terms may vary. Always review the details to ensure a smooth process!
What are the check-in and check-out times for Garner Hotel Phoenix - Surprise?
Check-in begins at 3:00 PM, and check-out is by 11:00 AM. Need flexibility? Contact us directly to inquire about early check-ins or late check-outs—we’re happy to accommodate when possible!
Can I bring my pet to Garner Hotel Phoenix - Surprise?
Absolutely! We welcome both cats and dogs with a pet fee of $25 per pet, per night. There’s a limit of two pets (up to 80 lbs each), and we kindly ask that pets are attended to and leashed at all times. A pet deposit of $50 is required.
Is there free breakfast available at Garner Hotel Phoenix - Surprise?
Yes! Enjoy a complimentary breakfast from 6:00 AM to 9:00 AM during your stay. Start your day right with a delicious meal, all included with your room.
How much is parking at Garner Hotel Phoenix - Surprise?
Parking is on us! We offer complimentary parking for all our hotel guests, making your stay even more convenient.
Does Garner Hotel Phoenix - Surprise allow pets?
Yes, both cats and dogs are welcome. There is a pet fee of $25 per pet, per night, with a maximum of two pets up to 80 lbs each. A pet deposit of $50 is required.
Is there complimentary parking available at Garner Hotel Phoenix - Surprise?
Yes, the hotel offers free self-parking for all guests.
What are the check-in and check-out times at Garner Hotel Phoenix - Surprise?
Check-in begins at 3:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request.
Is there free Wi-Fi throughout Garner Hotel Phoenix - Surprise?
Yes, free Wi-Fi is available in public areas of the hotel.
What fitness facilities are available at Garner Hotel Phoenix - Surprise?
The hotel has a fitness center available for guests.
Are enhanced cleaning and safety measures in place at Garner Hotel Phoenix - Surprise?
Yes, the hotel uses commercial grade disinfectants, practices enhanced cleaning in guest rooms and common areas, and employs staff trained in cleaning procedures and hand washing who wear protective equipment.
Are there any outdoor pools at Garner Hotel Phoenix - Surprise?
Yes, the hotel features one outdoor pool for guest use.
Is Garner Hotel Phoenix - Surprise located near other hotels for alternative accommodation options?
Yes, nearby hotels include Days Inn & Suites by Wyndham Surprise, Quality Inn & Suites of the Sun Cities, and Comfort Inn and Suites Surprise Near Sun City West, which may be convenient if you are comparing options or need additional lodging nearby.
What dining options are near Garner Hotel Phoenix - Surprise?
Nearby dining includes Luby's restaurant, which offers an option for meals before or after your hotel stay.
How can I conveniently travel to and from Garner Hotel Phoenix - Surprise?
For airport transportation, To My Surprise Airport Shuttle offers shuttle and limo services nearby, making travel to and from the hotel easier.