Brand Certified
Best Western Plus Surprise-Phoenix NW
4.1(554 reviews)
Certified by Best Western Plus Surprise-Phoenix NW • Mar 01, 2026
Business Details
13337 W Grand Ave, Surprise, AZ
85374-4070, United States
Certified by Best Western Plus Surprise-Phoenix NW • Mar 01, 2026
(623) 544-6874
Certified by Best Western Plus Surprise-Phoenix NW • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Plus Surprise-Phoenix NW • Mar 01, 2026
About
Certified by Best Western Plus Surprise-Phoenix NW • Mar 01, 2026
HotelBest Western Plus
At the Best Western Plus Surprise-Phoenix NW you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Surprise-Phoenix NW will stand out among other hotels in Surprise,AZ. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Surprise-Phoenix NW will provide you with the superior customer service that you are used to at any Best Western hotel.
Location
Certified by Best Western Plus Surprise-Phoenix NW • Mar 01, 2026
Best Western Plus Surprise-Phoenix NW
13337 W Grand Ave, Surprise, AZ
85374-4070, United States
Hours
Certified by Best Western Plus Surprise-Phoenix NW • Mar 01, 2026
Reviews
4.1
554 reviews
5 stars
321
4 stars
114
3 stars
41
2 stars
28
1 star
50
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customers consistently praised the friendly and helpful staff, with specific mentions of individuals like Nicole, Kristi, and Lorelei for their exceptional service.
Cleanliness
While many reviews highlighted the cleanliness of the hotel, some guests reported issues with room cleanliness and maintenance, indicating inconsistency.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, with many guests enjoying the options available.
Noise Issues
Several reviews noted significant noise disturbances from outside traffic and trains, impacting the overall comfort of the stay.
Room Comfort
Guests appreciated the spaciousness and comfort of the rooms, although some reported issues with maintenance and amenities.
- JMJuan MelendezFeb 22, 20265.0For being a 2 star hotel it beats a lot of 3 and 4 star hotels in comfort, customer service and quiet. Highly recommend.
- DDDJOFeb 13, 20265.0Amy was was amazing, super friendly and very helpful
- KKKennethFeb 10, 20265.0Great dervice
- JJJinxJan 20, 20265.0I just would like to say that Nicole is an absolutely amazing person. She was so helpful, made my stay great, and help me out so much.1000000 stars to her
- ESEricka StultzJan 8, 20265.0This place became my home between homes. The staff was always friendly and helpful. Special shout out to David and Johnny for their attentiveness. Everyone here is good people including the cleaning staff who was always prompt with me. I can't imagine staying anywhere else in between places. Thank you everyone for your dedication!
Frequently Asked Questions About Best Western Plus Surprise-Phoenix NW
Is breakfast included at the Best Western Plus Surprise-Phoenix NW?
Yes, breakfast is available for free for all guests.
Are pets allowed at the Best Western Plus Surprise-Phoenix NW?
Yes, pets are welcome at the property, and dogs are specifically allowed.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available for all guests during their stay.
What fitness facilities are available at the hotel?
The hotel has an in-house fitness center available for guests to use.
Is the Best Western Plus Surprise-Phoenix NW a smoke-free property?
Yes, the entire property is smoke-free to ensure a comfortable environment for all guests.
Does the hotel have a hot tub or spa facilities?
Yes, the hotel features a hot tub for guest relaxation.
What are the check-in and check-out hours?
The hotel operates 24 hours daily, so guests can check in or check out at any time.
What nearby dining options are available around the hotel?
Nearby dining options include Carl's Jr., Olive Garden Italian Restaurant, and Del Taco, offering a variety of fast food, Italian, and Mexican cuisine.
Are there any nearby stores where I can shop for electronics or home appliances?
Yes, Best Buy and Surprise Lowes are close by for electronics and home improvement needs, respectively.
Which nearby places can guests visit for beauty and spa services?
Guests can visit nearby beauty and spa locations such as Ulta Beauty, Charlotte Tilbury, and Benefit Cosmetics BrowBar for cosmetic and beauty services.
Brand Certified Facts from Best Western Plus Surprise-Phoenix NW
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Certified March 01, 2026Yext Knowledge Graph
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