Business Details
About
Hotel
At the Best Western Plus Surprise-Phoenix NW you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Surprise-Phoenix NW will stand out among other hotels in Surprise,AZ. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Surprise-Phoenix NW will provide you with the superior customer service that you are used to at any Best Western hotel.
Location
Best Western Plus Surprise-Phoenix NW
13337 W Grand Ave, Surprise, AZ
85374-4070, United States
Hours
Reviews
4.1
543 reviews
5 stars
312
4 stars
113
3 stars
41
2 stars
27
1 star
50
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests praised the cleanliness of the hotel and rooms, though some reported issues with specific areas like hallways and bathrooms.
Staff Service
The staff received numerous compliments for their friendliness and helpfulness, with specific mentions of individuals like Nicole, Kristi, and Crystal.
Breakfast Quality
The breakfast was frequently highlighted as a positive aspect, with many guests enjoying the variety and quality of food offered.
Room Comfort
While many guests found the rooms comfortable and well-equipped, some reported issues with noise and cleanliness.
Management Response
Several reviews indicated dissatisfaction with management's responsiveness to complaints, particularly regarding cleanliness and booking issues.
- PLPamela Vander LoopOct 22, 20255.0Always clean, always friendly, breakfast is ALWAYS GOOD!
- JGJoseph GennockOct 6, 20255.0Stayed here for a lil over a week and it is first class... clean, friendly staff, great breakfast on time all the time...the manager is super special. She cares about you liking her hotel.. just want to thank them all for making m stay as enjoyable and comfortable as it was
- DTDinesh Teja TadisettiSep 30, 20255.0Spotless rooms, hearty breakfast, and warm hospitality—Best Western Plus made my stay truly enjoyable. Thank you!
- VGVictoria GraySep 30, 20252.0Not sure why this hotel gets a good review. Sheets dont fit bed, bed is not comfortable. TV didnt work and we had to change rooms body soap dispenser in shower broke. I expected the train noise. I didnt expect everything else. ×
- DRDaniel RodriguezSep 27, 20255.0So far a great stay! Valerie from the morning breakfast is very sweet and does a great job with breakfast! We will definitely be stay8ng here again!
Frequently Asked Questions About Best Western Plus Surprise-Phoenix NW
Is breakfast included at the Best Western Plus Surprise-Phoenix NW?
Yes, breakfast is available for free for all guests.
Are pets allowed at the Best Western Plus Surprise-Phoenix NW?
Yes, pets are welcome at the property, and dogs are specifically allowed.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available for all guests during their stay.
What fitness facilities are available at the hotel?
The hotel has an in-house fitness center available for guests to use.
Is the Best Western Plus Surprise-Phoenix NW a smoke-free property?
Yes, the entire property is smoke-free to ensure a comfortable environment for all guests.
Does the hotel have a hot tub or spa facilities?
Yes, the hotel features a hot tub for guest relaxation.
What are the check-in and check-out hours?
The hotel operates 24 hours daily, so guests can check in or check out at any time.
What nearby dining options are available around the hotel?
Nearby dining options include Carl's Jr., Olive Garden Italian Restaurant, and Del Taco, offering a variety of fast food, Italian, and Mexican cuisine.
Are there any nearby stores where I can shop for electronics or home appliances?
Yes, Best Buy and Surprise Lowes are close by for electronics and home improvement needs, respectively.
Which nearby places can guests visit for beauty and spa services?
Guests can visit nearby beauty and spa locations such as Ulta Beauty, Charlotte Tilbury, and Benefit Cosmetics BrowBar for cosmetic and beauty services.