Boulders Resort & Spa Scottsdale, Curio Collection by Hilton

Reviews

• SG

  Sam G

  1 day ago
  5.0
  An Unforgettable, Magical Experience at The Boulders Spa This was my very first time visiting The Boulders Spa, and I can confidently say it exceeded every expectation imaginable. From the moment we arrived, the experience felt serene, magical, and deeply special. I enjoyed a gentleman’s HydraFacial with Jennifer, followed by a massage with Kasia, and my young daughter also received a facial with Jennifer. Jennifer’s patience, warmth, and incredibly gentle hands absolutely blew all expectations out of the water—especially with my daughter. She made her feel so comfortable and cared for, creating a beautiful experience we will both always remember. Kasia was nothing short of amazing—she truly has magical hands. Her touch was the perfect balance of gentle yet firm, and she worked expertly around my torn rotator cuff with such care and precision. It was one of the best massages I’ve ever had. The facilities themselves are breathtaking—serene, peaceful, and truly enchanting. The magic of the surrounding Boulders rocks is unmatched and adds a spiritual, grounding element you simply can’t find anywhere else. A heartfelt thank you to Clareth, Natalie, and Taylor, who went above and beyond to accommodate every request for both myself and my daughter. Their kindness and attention to detail elevated this visit into something extraordinary. This is an experience that will be remembered for years to come. I absolutely cannot wait to return and see both of these incredible women again. The Boulders Spa has earned a lifelong client. ✨
• ML

  Molly Leaf

  Jan 4, 2026
  1.0
  I spent five nights at the Boulders Resort with my two kids (4 and 6) and my in laws. Overall, the trip felt like I was unknowingly starring in an episode of Punk’d. I kept waiting for Ashton Kutcher to jump out and tell us it was all a joke. Let’s start with the restaurants, because they were unquestionably the biggest offender. Everything was wildly overpriced and aggressively mediocre. The service was honestly absurd. I worked in the service industry for over ten years, and I can only assume the mandatory 20 percent auto gratuity has encouraged a culture of… coasting. Servers seemed perpetually overwhelmed, despite restaurants being maybe 30 percent full at best. A few greatest hits: • Ordering directly off the menu, receiving a completely different dish you did not want, and then being told the mistake was yours. • Spilling a drink at the bar and being handed a wet rag instead of a replacement. • Begging for alternative kid food after day four of chicken strips, only to be told there is no pasta anywhere on the property. Day five surprise, a bolognese magically appears at the grill. • Asking for crayons during a two hour dinner while your kids fully unravel, only for staff to forget and repeatedly come by asking how you’re “hanging.” By a thread. • Requesting all food come out at once, then watching the kids’ meals arrive with the salads. So now my children are done eating and I’m left entertaining them for the next hour. Cool. • Being offered the special of the night, ordering it, and later discovering it costs double every other dish on the menu with zero disclosure. One hundred and twenty five dollars for a single dish should leave me speechless. It did not, but only because I was busy being furious. The grounds are genuinely beautiful, but do not trust the pool photo on the website. It has been edited within an inch of its life. Our room had a janky toilet paper holder that housekeeping would gently reset each day, essentially booby trapping us for the next morning. The tub faucet was about to fall off, and the sink knob turned along with the handle like a fun little plumbing roulette. Oh, and our room had no sprinklers. Just mysterious ceiling nubs that we later learned were decorative nothingness when we saw actual sprinklers in my in laws’ room. Because we booked two rooms, I requested we be close to my in laws. I made this request at booking, again a month before arrival, and again the night before check in. We arrived at 8 pm with exhausted kids and were placed nowhere near each other. Shocking. The sheets are too small for the beds. You have to fully untuck everything just to pull the comforter over your shoulders. A small thing until you’re paying luxury resort prices and freezing at night. And just to really seal the experience, we were asked to change rooms on our final day because they were shutting off the water. Truly impeccable timing. All in, this place was one disappointment after another. If you are banking on the resort itself to be your vacation, as we were, you are trapped with overpriced bad food, chaotic service, and rooms that desperately need updating. Do not stay here with little kids. It feels like the property resents your presence at every turn. To be fair, a few positives: the cart guys were fast and kind, the nature trail was lovely, and my in laws enjoyed the golf. That is unfortunately where the list ends. Would not return. Would not recommend. Would absolutely believe this was a prank.
• DW

  Dingran Wang

  Jan 2, 2026
  3.0
  Overall, our stay at Boulders Resort & Spa Scottsdale, Curio Collection by Hilton was very good. The property is beautiful, the golf experience was excellent, and the resort itself met our expectations for a Hilton Curio Collection hotel. Unfortunately, our experience was significantly impacted by repeated negative interactions with one front desk staff member, Jordan. Prior to checkout, we contacted the front desk to request a late checkout as Hilton Diamond members, as we had an 8:00 a.m. tee time and hoped to use the room afterward. Jordan handled the call. His responses were limited to one- or two-word answers, repeatedly stating “1 p.m.” without explanation. When we asked whether a later checkout was possible, whether Diamond status allowed flexibility, or whether a paid extension was available, the response was the same: “1 p.m.” There was no effort to explain availability, policy, or alternatives. While I understand that late checkout is subject to availability, I do expect professional, courteous, and communicative service—especially at a resort of this caliber. This was consistent with our check-in experience, where Jordan also assisted us. He declined all inquiries regarding upgrades, room changes, or consolidating three separate rooms into a three-bedroom villa for our group of six, without explanation or engagement. He did not introduce the property, did not provide a resort map unless requested, and initially gave us only one map for three rooms, requiring us to ask again. In summary, the resort itself was excellent, but the front desk service from this individual was unwelcoming and dismissive. This is not the level of hospitality I expect from a Hilton property, particularly as a Diamond member. I hope management addresses this, as it detracts from an otherwise very good experience.
• VL

  Valerie Laugle

  Jan 2, 2026
  3.0
  This is our second winter vacation to Scottsdale. We wanted to experience The Boulders this time around. The resort settings is very beautiful. Just note you will have to call and get golf cart to pick you up and take you to the main lobby, to your car, or to eat on-site if your room is to far to walk, or you mind walking. No one acknowledged we were diamond members at check-in which is disappointing, since we have loyalty to the brand. IHG makes it a point to take care of and appreciate their loyal members. We liked the room, the setting really gets you in the desert vibe of AZ. And it was quite and peaceful. We did have some doors that didn't slide well. So they should be maintaining those better. On our first night in we wanted to order room service and stay in. We had a long day traveling to the resort. And we were unable to get ahold of room service. So we had to go out, when were were exhausted. This really is not good service. Which what we noticed mostly while on resort the food service was very inconsistent. Palo Verde breakfast great service, dinner not great service, The discovery bar had consistent service both time, and The grille was good service. The food at Palo Verde is mediocre. Doubtful we would partake eating there next time around. The discovery bar had an amazing pizza. The Spotted Donkey food was good, but service just so so. The grille I only had drinks, which they made a good dirty martini. All in all we would come back for resort setting. And will probably eat off resort. The area around the resort is nice and there are plenty of restaurants to choose from.
• RR

  Ryan

  Dec 26, 2025
  5.0
  I had a wonderful stay at Boulders Resort. This was my second time staying here, and it once again exceeded expectations. It’s a perfect place to truly relax, whether you’re coming for just a few days or planning a longer stay. The resort is quiet, peaceful, and beautifully maintained, with excellent amenities and a very nice spa that makes it easy to unwind. Every staff member I interacted with was genuinely friendly and happy, which really stood out. One of the ladies who helped me during my stay was especially kind and welcoming, and although I wish I remembered her name, her warmth made a lasting impression. Many of the staff I spoke with mentioned they’ve been there for decades, some for 30 years, and that kind of longevity really shows in the level of care and pride they bring to the experience. I also really enjoyed the restaurants and the quality of the food, and I liked having multiple dining options to try during my stay. Overall, it’s always a pleasure staying somewhere with such positive energy and happy people. I’ll definitely be back and would highly recommend this resort to anyone looking for a peaceful, high quality getaway.

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