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Best Western Prescottonian

4.2
(1519 reviews)

Business Details

1317 E GURLEY ST, Prescott, AZ
86301, United States
(928) 445-3096
http://bestwestern.com

About

HotelBest Western
Located in Prescott,AZ, the Best Western Prescottonian is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Prescottonian
1317 E GURLEY ST, Prescott, AZ
86301, United States

Hours

Reviews

4.2
1,519 reviews
5 stars
795
4 stars
406
3 stars
160
2 stars
67
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on front desk staff; some praised their friendliness while others reported rudeness and poor service.

Cleanliness

Numerous complaints about unclean rooms, including issues with odors, dirty towels, and pest problems.

Breakfast Quality

Breakfast offerings received negative feedback for being limited and of poor quality, with many guests expressing disappointment.

Room Conditions

Rooms are described as outdated and in need of maintenance, with issues such as poor water pressure and malfunctioning appliances.

Unethical Charges

Several guests reported being charged for smoking fees despite not smoking, leading to accusations of unethical business practices.
  • AM
    Alberto Morón
    2 days ago
    3.0
    De 4 días (no cuento el día de llegada) de estadía, sólo hubo un servicio de habitación (limpieza, cama, toallas, jabón, shampoo).
  • HF
    Honest Foodie
    Feb 16, 2026
    3.0
    Good location, nice place. Rooms in okayish condition. The shower has only hot water, literally burnt my back while i was adjusting water temps for bath. View is good, parking is huge.
  • AJ
    Annalise Jones
    Jan 10, 2026
    5.0
    The front desk staff is super nice and friendly. The property is clean and seems safe.
  • BB
    Bill
    Jan 7, 2026
    5.0
    I had a suite over four nights and it was an absolutely wonderful stay. I will be going back and the Prescottonian is highly recommended.
  • DN
    Domi Noez
    Jan 4, 2026
    2.0
    It was ok till night we thought. We're having a hot water tank issue so we had to stay a couple nights there and location was ideal for work. 1st night guy next door kept pacing down walkway, talking on phone, late. 2nd night his dog started howling and woke us all up from sleep and I mean like 1a. I tried to dial front desk from room, but no dial tone. Thats the only time we needed the room phone so I was unaware of it not working. I walked to lobby and it was locked up with a sign hanging saying no vacancy and a number to call. Front desk agent wasn't at desk. I waited awhile and nothing, I walked back to room and called the number on sign by cell. It took 4 times calling for him to answer. Like wth, what happened to guest services, wasn't impressed. Breakfast areas is good size, what happened to just regular scrambled eggs? Sausage links, patties and waffles are the hot food options. I extended the 2nd night like at 630a and I was already checked out? Why? I only received a folio for 1 night, not the 2. Thought as a member, folios might automatically be emailed out, since the 1 night was. Dont forget you work in hospitality. Pros: pet friendly, housekeeping does well. Rooms were in okay shape.

Brand Certified Facts from Best Western Prescottonian

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Certified March 01, 2026Yext Knowledge Graph
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