Business Details
About
HotelBest Western
Located in Prescott,AZ, the Best Western Prescottonian is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.1
1,515 reviews
5 stars
793
4 stars
405
3 stars
158
2 stars
67
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many reviews highlighted poor customer service, particularly from front desk staff, with reports of rudeness and unhelpfulness.
Cleanliness Issues
Numerous customers reported cleanliness problems, including dirty rooms, stained towels, and unpleasant odors.
Breakfast Quality
The breakfast offerings received mixed reviews, with many customers expressing disappointment over the quality and variety of food.
Unethical Charges
Several guests reported being charged for smoking fees despite not smoking, indicating potential issues with the hotel's policies and management.
Room Conditions
While some guests found the rooms comfortable, many noted that the facilities were outdated and in need of maintenance.
- AJAnnalise Jones3 days ago5.0The front desk staff is super nice and friendly. The property is clean and seems safe.
- BBBill6 days ago5.0I had a suite over four nights and it was an absolutely wonderful stay. I will be going back and the Prescottonian is highly recommended.
- DNDomi NoezJan 4, 20262.0It was ok till night we thought. We're having a hot water tank issue so we had to stay a couple nights there and location was ideal for work. 1st night guy next door kept pacing down walkway, talking on phone, late. 2nd night his dog started howling and woke us all up from sleep and I mean like 1a. I tried to dial front desk from room, but no dial tone. Thats the only time we needed the room phone so I was unaware of it not working. I walked to lobby and it was locked up with a sign hanging saying no vacancy and a number to call. Front desk agent wasn't at desk. I waited awhile and nothing, I walked back to room and called the number on sign by cell. It took 4 times calling for him to answer. Like wth, what happened to guest services, wasn't impressed. Breakfast areas is good size, what happened to just regular scrambled eggs? Sausage links, patties and waffles are the hot food options. I extended the 2nd night like at 630a and I was already checked out? Why? I only received a folio for 1 night, not the 2. Thought as a member, folios might automatically be emailed out, since the 1 night was. Dont forget you work in hospitality. Pros: pet friendly, housekeeping does well. Rooms were in okay shape.
- SSSnowDec 22, 20251.0Front desk needs a severe attitude adjustment. I tried to check in around 11:30a and the 2 females at the desk were very aggressive and nasty about it. The older one got vitriolic and aggressive and treated me like I was stupid. My plane arrived at 10:45, so I figured I'd take an Uber straight to the hotel. Bad decision! She rudely and aggressively told me I have to wait until after 3p. The younger girl told me I could pay $50 to check in at noon. Confusing. Eventually around 1:30, the desk called me on my cell to tell me I could check in at 2 with no additional charge. I checked in at 2:15 to an extremely filthy room that smelled like stale cigarettes, had mold in the shower, human hair was on my bed sheets and in the bathroom sink, there was trash in my waste basket (paper and what looked to be a wrapper), and only one full sized towel. I immediately checked out (I just left with my things) and contacted booking.com for a refund. Idk if they put me in the wrong room or if this is typical of this hotel, but no thanks. I checked into the Hassayampa Inn with ABSOLUTELY ZERO issues or overcharges and a very clean room! This hotel is pathetic and poorly managed/maintained.
- ESEulojio SandovalDec 6, 20251.0It does not make any sense even if you did not stay at this hotel they still charge you and take money out of your credit card that is not right. The credit bureau should look into this hotel. I was scheduled to come in yesterday. I did not come in because it was too expensive so I got a notice on my bank account saying that I went in and got the room so they forged my signature on every paper Saying that I was there in the cameras you can see that I am not in that hotel room so this hotel room is going to be reviewed by my lawyer.
Frequently Asked Questions About Best Western Prescottonian
Does Best Western Prescottonian offer breakfast to guests?
Yes, Best Western Prescottonian provides free breakfast to all guests.
Are pets allowed at Best Western Prescottonian?
Yes, pets are welcome at Best Western Prescottonian.
Is the property smoke-free?
Yes, Best Western Prescottonian is a smoke-free property to ensure a healthy environment for all guests.
Is Wi-Fi available at the hotel?
Yes, free Wi-Fi is available throughout the hotel, including guest rooms and the business center.
What are the operating hours of Best Western Prescottonian?
Best Western Prescottonian is open 24 hours a day, seven days a week.
Does Best Western Prescottonian have an on-site restaurant?
Yes, the hotel features an on-site restaurant for guests' dining convenience.
Where is Best Western Prescottonian located?
The hotel is located at 1317 E Gurley St, Prescott, AZ 86301, United States.
Are there any Mexican restaurants near Best Western Prescottonian?
Yes, Plaza Bonita is a nearby Mexican restaurant where you can enjoy authentic Mexican cuisine before or after your stay.
What community services are close to Best Western Prescottonian?
Elderly Oasis, a community services non-profit organization offering printing services, is located near the hotel and may be of interest to visitors seeking local community support.
How can nearby places assist in navigation to Best Western Prescottonian?
Best Western Prescottonian itself is a well-known hotel in the area, making it easy to locate. Nearby landmarks like Plaza Bonita and Elderly Oasis can also help you find the hotel or plan activities around your visit.