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About
HotelExtended Stay HotelWedding VenueConference CenterBusiness Meeting LocationsStaybridge Suites
Welcome to the Staybridge Suites Phoenix Biltmore! The Staybridge Suites Phoenix Biltmore is the perfect hotel for your stay in Phoenix, located near Downtown and Midtown Phoenix in close proximity to Phoenix Sky Harbor Airport. Conveniently located just across the highway from Phoenix Children’s Hospital, and within just minutes of many entertainment and educational venues, our hotel offers a beautiful and comfortable home away from home, whether traveling for business or pleasure. The Heard Museum and Arizona Science Center are only minutes away from the hotel, or you can catch a Phoenix Suns or Arizona Diamondbacks home game close by. Begin your day with our complimentary grab-n-go breakfast. Relax in our outdoor heated pool and spa or grill something delicious on our outdoor BBQ grill! Complimentary laundry facilities will make you feel even more at home. Furry friends are welcome - we are a pet-friendly hotel. Business travelers will also appreciate our hotel being just 10 minutes from the Phoenix Convention Center, as well as our spacious work desks in every room. Complimentary Wi-Fi throughout the entire hotel gives you the flexibility to work wherever and however you choose – the possibilities are endless at the Staybridge Suites Phoenix Biltmore!
Location
Staybridge Suites Phoenix – Biltmore Area by IHG
2940 North Greenfield Road, Phoenix, AZ
85016, United States
Hours
Reviews
4.3
477 reviews
5 stars
319
4 stars
78
3 stars
27
2 stars
13
1 star
40
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many guests praised the friendly and accommodating staff, highlighting specific individuals for their exceptional service.
Room Quality
The rooms were generally described as spacious, clean, and well-equipped, although some guests reported issues with cleanliness and maintenance.
Housekeeping Issues
Multiple reviews indicated dissatisfaction with housekeeping services, including infrequent cleaning and inadequate responses to requests.
Breakfast Experience
The breakfast offerings received positive feedback for variety and quality, with some guests noting it as one of the best they have experienced.
Location Concerns
The hotel is conveniently located near hospitals, but some guests expressed concerns about the surrounding neighborhood and noise from the freeway.
- BRBobbi Robison2 days ago5.0Employees are always so nice
- AGAna Grigsby4 days ago5.0Tasha was great! Our original booking at another hotel said my husbands passport, which we flew into Arizona with, was showing up as a different name, and refused to allow us to complete the booking. Even under my name. Tasha made our arrival and booking completely easy! Passport scanned and all was right! Highly recommend for out of town bookings. Definitely trustworthy and reliable! Thank you Tasha!
- JDJohn DavidsonJan 1, 20264.0Had 10 days in PHX. We split the stay with 5 days at Holiday Inn Scottsdale North and this Staybridge near Biltmore area. The Staybridge room was nicer, newer and larger than the older HI. The freeway access was fantastic without the noise one might think would come with that. The front desk staff were exceptional and shout out to Irvnine for managing the walk thru the day prior and upgrade. The one point that may have left a blemish on the property was the housekeeping staff. The houskeeping did not visit our room even to take out trash or replace coffee. By the last night of our stay I hear the two housemen talking outside the room around 10am. Thinking they see we are leaving for the day, it should be serviced by the time we came back around 3pm. In fact, I even asked the morning front desk to please let housekeeping know they can enter the room. Upon return with our family visitors the room still had not been serviced. I went to the front desk once again and asked if they could at least bring us towels and coffee he said he would call and see if any staff were still working. A guy did show up several min later. The guy just didnt seem to want to provide any sort of reason for not coming to the room at all and looked put out by the lateness of the call (3:30pm). Very poor attitude and/or training IMHO. The trend to reduce housekeeping labor and do 'light' housekeeping most days is fine, but not even emptying the trash other guests put outside the room was a bit much. IHG are better than this so it seems like a local property matter.
- MSMark ShanholtzerDec 22, 20253.0Checked in on Wednesday for a conference checked out the following Monday we didn’t have housekeeping. They brought towels to us one time. It’s in an unsavory Neighborhood. We went to leave and there was nobody at the desk, and we couldn’t get the front doors open. There’s just a sign saying be right back so essentially you’re locked in till they came back to the desk. If you have to stay here, get a room on the opposite side of the freeway it’s the noise is horrific. You can’t keep it out.
- JWJanet WalshDec 7, 20255.0The staff was very accommodating and friendly. It was very helpful for me and a team of teenagers is here for a tournament. Very thankful for a great stay.
Frequently Asked Questions About Staybridge Suites Phoenix – Biltmore Area by IHG
Does Staybridge Suites Phoenix – Biltmore Area by IHG provide free breakfast?
Yes, complimentary buffet breakfast is available for all guests.
Is parking available at the hotel?
Yes, free parking is available for guests at the hotel.
Does the hotel offer airport shuttle service?
Yes, a free airport shuttle service is available for guests.
Are pets allowed at Staybridge Suites Phoenix – Biltmore Area?
Yes, pets are welcome at the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel have any fitness facilities?
Yes, there is a free fitness center with elliptical machines, free weights, and treadmills for guest use.
Is the Staybridge Suites Phoenix near any notable nearby places?
Yes, it is close to attractions like the Heard Museum and Arizona Science Center, and near Phoenix Children’s Hospital, convenient for visitors and business travelers.
Are there any nearby grocery or discount stores for guest convenience?
Yes, nearby stores include Food City, Dollar Tree, and Family Dollar, providing easy access to groceries and essentials.
What are some outdoor recreational areas near the hotel?
Guests can visit nearby parks and mountains such as The Little Park on the Canal, Squaw Peak, and Superstition Mountain for outdoor activities.
Is there public transportation or shuttle service to local points of interest?
Yes, the hotel offers a local shuttle service that can help guests reach nearby attractions and transit options.