Location.com logo
Brand Certified

Homewood Suites by Hilton Phoenix-Biltmore

4.2
(616 reviews)
Get DirectionsCallWebsite

Business Details

2001 E. Highland Avenue, Phoenix, AZ
85016, United States
(602) 508-0937
https://www.hilton.com/en/hotels/phxhwhw-homewood-suites-phoenix-biltmore/

About

Extended Stay HotelHomewood Suites
The best location for business or that well deserved get-away is the Homewood Suites by Hilton Phoenix-Biltmore, located in the heart of the upscale Biltmore, Arizona district, which is home to many Fortune 500 corporations, upscale shopping and dining, and central to all there is to see and do in the "Valley of the Sun." The Homewood Suites by Hilton Phoenix-Biltmore hotel in Phoenix, Arizona is an upscale, extended-stay hotel. Each spacious suite includes a fully-equipped kitchen, separate living room, and bedroom. Rates include many extra amenities, such as complimentary Suite Start hot buffet breakfast every morning, and a complimentary evening reception every Wednesday, from 5:30pm to 7:00pm. The Homewood Suites Phoenix Biltmore hotel in Phoenix, Arizona offers complimentary wireless high-speed internet access and an exercise facility. We offer an outdoor heated pool, sports court, executive business center, and Hilton Honors points and miles. In addition, we have on-site laundry facilities and valet services available at an additional cost. Every stay at the Homewood Suites Phoenix Biltmore hotel in Phoenix, Arizona is backed by our Service Guarantee. Make Yourself At Home.

Location

Homewood Suites by Hilton Phoenix-Biltmore
2001 E. Highland Avenue, Phoenix, AZ
85016, United States

Hours

Reviews

4.2
616 reviews
5 stars
347
4 stars
139
3 stars
56
2 stars
33
1 star
41

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted poor cleanliness in rooms, including dirty linens, unclean kitchens, and overall neglect in housekeeping.

Staff Performance

While some guests praised the friendly and accommodating staff, others reported unprofessional behavior and lack of responsiveness to complaints.

Room Condition

Many customers noted that the rooms are outdated and in need of renovation, with complaints about old furniture, unpleasant odors, and maintenance issues.

Breakfast Quality

The breakfast received mixed reviews; while some enjoyed the variety and quality, others reported shortages and dissatisfaction with the food.

Location Benefits

The hotel is well-located near shopping and dining options, which was frequently mentioned as a positive aspect of the stay.
  • AJ
    aaron johnson
    2 days ago
    1.0
    Very poor and disrespectful service at the front desk of Homewood Suites Biltmore Phoenix. As a long-time Diamond member, this was the worst treatment I’ve experienced at any Hilton property.
  • RM
    Robert Medina
    Feb 22, 2026
    5.0
    It was nice ,the rooms were great clean and spacious, the breakfast was real good and set up nice and convenient. I would recommend if your looking for a nice ,safe and clean place to stay Homewood Suites is the perfect place to stay.
  • TE
    Tony Endreva
    Feb 15, 2026
    1.0
    Our experience at Homewood Suites by Hilton Phoenix-Biltmore was incredibly disappointing. We arrived with our 3-month-old baby, a stroller, and multiple bags — only to be assigned a room on the 4th floor with NO working elevator. No prior notice. No warning. No meaningful assistance offered. Carrying a baby, stroller, and luggage up four flights of stairs is not just inconvenient — it is unacceptable. We paid nearly $800 for two nights, and the condition of the property did not justify the price at all: • Rooms are old and heavily worn • Furniture and interiors look outdated and poorly maintained • Common areas feel neglected • Overall impression: tired, run-down property If the elevator is not functioning, guests — especially families with infants — should be clearly informed in advance. This reflects a serious lack of care and professionalism. This was one of the worst hotel experiences we’ve had. We will never return and cannot recommend this property to anyone.
  • KM
    Kimberly Montagnese
    Jan 30, 2026
    4.0
    Might be due for a renovation...but generally clean. Staff have been friendly and helpful.
  • MR
    Matt Rix
    Jan 19, 2026
    5.0
    My experience with Homewood Suites has always been exceptional. The employees at the reception desk are courteous and friendly, the lobby and rooms are clean, and having a small kitchen and living area along with a bedroom is always a huge plus. When ever possible, I always will book a room with Homewood.
Read more reviews on Google

Frequently Asked Questions About Homewood Suites by Hilton Phoenix-Biltmore

What types of pets are allowed at Homewood Suites by Hilton Phoenix-Biltmore?

Pets including cats and dogs are welcome at the hotel.

Is breakfast included with the stay at the hotel?

Yes, a complimentary hot buffet breakfast is available every morning for guests.

Brand Certified Facts from Homewood Suites by Hilton Phoenix-Biltmore

Homewood Suites by Hilton Phoenix-Biltmore partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
Bing
Google
Apple
Yelp Enterprise
+100
Others