Business Details
About
HotelExtended Stay Hotel
We're in Downtown Phoenix, within walking distance of Mortgage Matchup Center, Chase Field, the Phoenix Convention Center, and amazing restaurants. ASU, Orpheum Theatre Phoenix, Arizona Financial Theatre, The Van Buren, and Phoenix Sky Harbor International Airport are less than five miles away. We offer in-suite kitchens, meeting space, and a bar in our lobby.
Location
Home2 Suites by Hilton Phoenix Downtown
125 E Jackson St, Phoenix, AZ
85004, United States
Hours
Reviews
4.4
340 reviews
5 stars
246
4 stars
36
3 stars
23
2 stars
15
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the friendly and helpful staff, particularly mentioning individuals like Amanda, Joshua, and Tiana for their exceptional service.
Cleanliness
Most reviews highlighted the cleanliness of the rooms and common areas, although a few guests reported issues with room cleanliness.
Location
The hotel's location near Chase Field and the PHX Arena was frequently noted as a major advantage for guests attending events.
Parking Fees
Several customers expressed dissatisfaction with the mandatory valet parking fee of $45 per night, considering it excessive.
Breakfast Quality
Guests enjoyed the complimentary breakfast, noting a good variety and quality of food, with specific mentions of staff members who enhanced the experience.
- TTTommy1 day ago5.0First Time at this Hilton Brand property. I have to say it was Outstanding, from the location to the rooms and the staff, I call this a well oil machine team. Right within walking distance from the phoenix suns arena restaurant and bars. I will definitely be back. Special Thanks to Amanda who provided outstanding service and information Thank you Home2 team
- KHKevin HowertonNov 3, 20255.0A really great room refrigerator, microwave, sink, and dishwasher. The only bad part is it is valle only parking.
- TLTrey LattierNov 2, 20255.0Fantastic location if you’re headed to a Phoenix Suns game or a concert/event at the Mortgage Matchup Center. The hotel is within easy walking distance of the arena, making it super convenient before and after events. There are also plenty of dining and nightlife options nearby for pre- or post-show plans. If driving, parking can fill up fast downtown, so arriving a bit early or using rideshare/light rail might save hassle. Overall highly recommended for anyone attending a game or concert downtown.
- ICIzzy CookeOct 30, 20255.0Amazing experience we were greeted by the most helpful and friendly valet service. Room was spacious and clean. Service is outstanding at the front desk Rio was kind enough to even lend us his personal charger when we needed one. 10/10 experience would recommend!
- JWJeffrey WellsOct 29, 20255.0If you want a hotel bar that makes you feel like your hometown local spot, then the Home2Suites on Jackson is your spot to book. Christina will make you remember your local mixologist and the person that made you the last drink you will most memorable. Ask for Christina! JW
Frequently Asked Questions About Home2 Suites by Hilton Phoenix Downtown
What are the check-in and check-out times at Home2 Suites by Hilton Phoenix Downtown?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is breakfast included with my stay at Home2 Suites by Hilton Phoenix Downtown?
Yes, breakfast is available for free.
Are pets allowed at Home2 Suites by Hilton Phoenix Downtown?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and an accessible elevator to accommodate guests with mobility needs.
Are there fitness facilities available to guests at the hotel?
Yes, there is a free fitness center available for guests' use.
What parking options are available at Home2 Suites by Hilton Phoenix Downtown?
Valet parking is available on site.
Is there a 24-hour front desk service?
Yes, the front desk is available 24 hours to assist guests.
What nearby entertainment venues can guests visit from the hotel?
Guests can easily visit PHX Arena, also known as Talking Stick Resort Arena, which hosts concerts and sports events, as well as the Orpheum Theatre and Arizona Financial Theatre for live performances.
Are there dining options near Home2 Suites by Hilton Phoenix Downtown?
Yes, nearby dining options include RA Sushi Bar Restaurant for sushi and Streets of New York for pizza. After your stay, you can enjoy these popular local restaurants.
How can guests reach the hotel from Phoenix Sky Harbor International Airport?
The hotel is located less than five miles from Phoenix Sky Harbor International Airport; while no airport shuttle is provided, taxis and rideshare services are easily accessible to reach the hotel.