Home2 Suites by Hilton Phoenix Airport South

Reviews

• JM

  Jason Mosher

  2 days ago
  1.0
  I stay in hotels probably 8 months out of the year for work. This is by far the worst one I have ever been stuck at for 2 weeks. Like hot showers ya they don't have that. Need something you forgot or a snack none of that either. Free lemon water and crappy breakfast. Oh plus non stop construction and overpriced...worst ever.
• WC

  whitley c

  4 days ago
  1.0
  I spend thousands of dollars every year at Hilton properties and choose Hilton specifically for consistency, professionalism, and basic respect for loyal guests. This hotel has failed so badly that it calls all of that into question. I am currently in the middle of a 10-night stay costing over $3,000. By day four, my room had not been serviced a single time. When I finally asked why, I was told housekeeping skipped my room because they assumed I had a dog in the room after seeing a kennel. That kennel exists because I travel with a service dog and am courteous enough not to allow my service dog to sleep on hotel bedding. The kennel is for sleeping only. My service dog is never left alone in the room. Ever. I explained this clearly to the front desk and was assured it was documented and that my room would be serviced the next day. It wasn’t. I asked again. I was told—again—that it would be handled the following day (now day six of my stay). I explicitly confirmed that both my service dog and I would be out of the room for the entire day to remove any possible excuse. I returned that evening to find my room still not serviced. When I followed up yet again, I was told housekeeping refused service again because they saw the same kennel—despite multiple explanations, repeated assurances, and confirmation that the room would be empty. So here I am, on a Friday night, after paying thousands of dollars to stay at a Hilton-branded property, changing my own sheets, making my own bed, and folding my own towels. This is not a minor issue. It is a systemic failure, a training problem, and a clear example of how not to treat guests with service animals. Penalizing a guest for being considerate and responsible—while ignoring repeated communication—is unacceptable and raises serious concerns about ADA awareness and compliance. Hilton’s reputation is built on loyalty and trust. This property delivers neither. If you expect basic housekeeping, competent staff, or any meaningful level of service, do not stay here. This is, without exaggeration, the worst Hilton experience I’ve ever had. Hilton should be embarrassed to have its name attached to this hotel.
• ET

  Elisabeth Tyndall

  Feb 19, 2026
  3.0
  Stayed here for work recently and the location was perfect. My room was not. The safety lock did not work, the light over the sink in the bathroom did not work, the bathroom door didn't shut properly (maybe because of the rust around the door. The check in was curt at best. But the best part was the extra charges for parking and breakfast as an "facility fee." Each member of our party was charged on our personal cards for these things. I've stayed at many Hilton properties and have never been charged for the continental breakfast, which was cold. Definitely noticing a decline in Hilton properties lately and the service. It's disappointing what was a solid brand is going the way of cheap hotels.
• NM

  Napoleon Musonera

  Feb 8, 2026
  1.0
  I stayed at this hotel 02/01-02/06 2026. If you care about your privacy & security, this is NOT a hotel for you. Staff are rude and dismissive. Even after requesting for an extension to check out late as my flight was at 6pm, housekeeper found their way in my room asleep with the privacy banner outside the door and the internal lock engaged. "You need to get out, we have another guest waiting for this room now". At 4pm friday, I spoke to the manager on duty Brian Nguyen, explained the situation, how the lights are flickering in the bathroom, iron box dont work, shower hand broke and lotion holder hang off the wall plus the privacy and Security concerns I had with the housekeeper,...he seemed to care more on paying the full day I extended than anything. I did explain i have no issue paying for the extra night but atleast address some of the concerns for the next guest.
• NS

  Nate Schwartz

  Jan 17, 2026
  2.0
  Biggest issue with my booking was the dishonesty and unwillingness to help of the staff and specifically the front desk manager. Booked 2 king rooms and was provided with 2 double queens. Spoke to the evening agent on 1/14 and she let me know that she could see that room selection but it’s possible they were sold out when the reservation came through (I had booked a month in advance) so they assigned me to the next room type. They were sold out and said they had no king rooms for that night. She let me know I would need to return in the morning and talk with the manager and they could prioritize moving me to a room and possibly bumping an incoming reservation. The next morning I came down and talked to the front desk manager who said no room information came through with the reservation and basically it was my fault for booking through a 3rd party(Priceline). I showed him my reservation and the fact that you could book specific rooms for his hotel and that the agent the night before had said she could see the room type. I asked if he was concerned that people are selecting exact room types but he claims to not get that info. His exact response was “not really”. He basically shrugged and said it’s my fault for not booking direct and continued to repeat he had no info on the room type I booked. I reminded him that it was not my choice to list his hotel on a third party site and ensuring inventory and details are correct is their responsibility not mine. He continued to offer no assistance. I then called Priceline and they phoned their contact for the reservation. The person on the phone said they had already talked to me that morning(assuming it was the front desk manager) and that because the room type wasn’t available I had been offered a larger double queen room as a replacement and had accepted the change. This was not true and I had instead been told repeatedly by the manager that he couldn’t see what room type I was suppose to have and at no point mentioned an upgrade or replacement nor did I agree to anything. Priceline said that the property refused to offer a king room or compensation for the mistake. I then called the front desk and spoke to a gentleman who said he had talked to me in the morning but claimed didn’t talk to anyone at Priceline. This was strange as the person Priceline talked to said they had already talked to me this morning and he was the only staff member I talked to. I asked for the him to have the GM call me because of what felt like his dishonesty (told by the night agent and the property contact for Priceline that the room type was visible, but the front desk agent said no info on that was available and because of that he was unwilling to help). The GM never contacted me. If a property lists on a third party it is their responsibility to maintain that listing. I had clear evidence of the room type I booked, and had multiple employees confirm it was visible on their end. I simultaneously had the front desk manager trying to make me feel as if I’d done something wrong for booking with their hotel through a reservation platform they’ve chosen to utilize and seemingly lying about the information available to him, all while refusing any sort of help. He either didn’t communicate my escalation to the GM or the GM also didn’t care to assist. Had at any point the manager just owned the mistake and presented a reasonable solution I wouldn’t be here leaving this review. Overall one of the worst Hilton customer service experiences I’ve ever had.

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