Business Details
About
Hotel
The Hilton Garden Inn Phoenix North Happy Valley hotel is located in Arizona in the Northwest corridor of Phoenix, and conveniently close to the University of Phoenix Stadium (Home to the Phoenix Cardinals), Peoria Sports Complex (Home of Spring Training) and just a few blocks away from major companies like Honeywell, USAA, Chubb Insurance, and Wells Fargo Bank. Enjoy activities such as shopping, golf and restaurants within 1.2 miles from the hotel. We are easily accessible from the highway and have great views from almost anywhere in the hotel. With over 325 days of sunshine, the mountains as a great backdrop, and majestic sunsets and sunrises almost all year long, Phoenix, Arizona is a great place to be for business and pleasure.
Location
Hilton Garden Inn Phoenix North Happy Valley
1940 West Pinnacle Peak Road, Phoenix, AZ
85027, United States
Hours
Reviews
4.2
1,053 reviews
5 stars
569
4 stars
272
3 stars
110
2 stars
44
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff friendliness and helpfulness received positive remarks, but there were several complaints about unprofessional behavior and poor service experiences.
Cleanliness
While many guests noted clean rooms, there were significant complaints about dirty bathrooms and unclean conditions in some instances.
Location
The hotel’s location was frequently praised for its accessibility and beautiful views, though some guests found it too far from attractions.
Room Quality
Rooms were described as comfortable by many, but there were complaints about outdated decor, noise issues, and maintenance problems.
Breakfast Experience
The breakfast options received mixed reviews, with some guests enjoying the food while others criticized the cost and quality.
- RLRoss Laird2 days ago4.0Quiet business focus location. Snacks in lobby: chips, red vines, nrg drinks.
- BHBelle HarringtonNov 1, 20252.0This trip was incredibly peaceful. Matthew was the one who set up my reservation and he was very kind and considerate with giving me a quiet room as I needed a break from my job and home. Michael and Carly are also very friendly too, and are tentative to their service. The rooms itself are very quiet and the neighbors are quiet as well. I didn’t have any issues with anyone being loud or disruptive. and it stayed like that until I didn’t really enjoy being down for breakfast. The lady there was very sweet at first and was very helpful with informing me on what I could purchase and buy and even helping me prepare my meal, but as it was 7 o’clock in the morning and I was half asleep I just didn’t understand and she snapped at me. and I mean, she said loudly enough where everybody was staring and it was just so awkward and uncomfortable. And I just grabbed my stuff quickly and just walked away very upset. Not to mention as a black woman, I felt very uncomfortable being around other white people who clearly had no respect to keep their eyes to themselves. I mean, all of the white guests were looking at me as if it was the 1900s and it was still whites only. Like i get it, it’s hilton but it’s not just for one race…The amount of dirty looks and judgment that I was receiving was absolutely disturbing and disgusting and it also made me upset too. mind you many of these people had cross necklaces on, which makes no sense how you symbolize Jesus, but don’t show fruits of him or act like him. it’s horrible that we are now in 2025 and we still look down on people because of their skin color or the race or because of stereotypes that society places on people. and anyone can sit here and say we victimize ourselves, but micro aggression is real and there are unfortunately white americans out there who are racist and who do project and are passive aggressive towards us and I won’t be staying here again.
- JWJason WinnOct 17, 20253.0The hotel itself is fine although it is very far away from everything. Our main complaint is that we stayed here for three nights and four days and room service never once cleaned our room and I went down and mentioned it to the receptionist on the second day and they still never cleaned our room once during our entire stay and we had to go down to get more towels and trash bags to do that ourselves. We left our towels outside That were wet and watched the attendant with the cart walk right past And not ask anything about cleaning our room or even pick up the towels. The service was not very good here.
- LSLisa SicreSep 20, 20255.0I love the placement of this hotel. It's on top of the hill with beautiful views. There are many pools and places to eat. I'm coming back.......
- HVhelio velascoAug 30, 20251.0Lied about having 2 beds available.
Frequently Asked Questions About Hilton Garden Inn Phoenix North Happy Valley
What accessibility features are available at Hilton Garden Inn Phoenix North Happy Valley?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is breakfast available at Hilton Garden Inn Phoenix North Happy Valley?
Yes, breakfast is available for guests at the hotel.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Does Hilton Garden Inn Phoenix North Happy Valley provide free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel, including public areas and an internet terminal.
Are there any fitness or wellness facilities at the hotel?
Yes, the hotel has a free fitness center and an outdoor pool available for guests.
What are the parking options at the hotel?
Self-parking is available for free at the hotel.
Can you recommend nearby dining options around Hilton Garden Inn Phoenix North Happy Valley?
Nearby dining includes The Garden Grille & Bar for American cuisine, Ric's Smokehouse BBQ & Grill, Meatballz (Italian), and Lychee Kitchen (Chinese and sushi).
What nearby businesses might be useful for business travelers?
Nearby businesses include major companies like Honeywell, USAA, and Wells Fargo Bank, as well as conference and meeting facilities at the hotel itself.
Are there local services or shops near the hotel for guests' convenience?
Yes, nearby services include Discount Cleaners, Norterra Cleaners, and retail shops like Hayden's Closet; there are also fitness and swimming schools such as Aqua-Tots Swim Schools and Jr's Swim School.