Business Details
About
HotelEmbassy Suites
The Embassy Suites Phoenix - Biltmore hotel is located in the Biltmore area, Phoenix, Arizona's most prestigious community. Enjoy the finest dining and shopping experience at the Biltmore Fashion Park with over 70 of the finest shops and restaurants located just steps from our front door. Here are just some other points of interest in the surrounding area: Downtown Phoenix, AZ, Phoenix Sky Harbor Airport (PHX), Scottsdale Fashion Square, Arizona Biltmore Golf and Country Club, Airways Center - Home of the Phoenix Suns, University of Phoenix Stadium - Home of the Arizona Cardinals and the 2008 Super Bowl (Glendale), Chase Field - Home of the Arizona Diamond Backs, Gila River Casino, Arizona State University, Old Town Scottsdale, Phoenix Zoo, Phoenix Greyhound Park, Camelback Mountain (Scottsdale), Paradise Valley Mall, Click here for more attractions.
All of our hotel's suite night stays include our famous complimentary cooked to order breakfast as well as our complimentary Manager's Reception daily - a fantastic way to start your day and an even better way to end your busy day. Some great activities located near our hotel are: Cricket Pavilion (Phoenix), Wrigley Mansion, Peoria Sports Complex, Pinnacle Peak Patio (Cave Creek), The Hideaway Bar and Grill (Cave Creek), Rawhide, Sun Devil Stadium, Heard Museum.
The Embassy Suites Phoenix - Biltmore can accommodate all of your business meeting needs with our spacious meeting rooms and full catering capability. Here are some of the local businesses in our area: Charles Schwab, Allstate Insurance, IBM, Oracle, Humana, Morgan Stanley, Merrill Lynch, AT&T, CNA Insurance, JP Morgan Chase, Honeywell Training Center, Chase Bank, DPR Corporation, AZ Heart Institute, Clear Channel Communications.
Please see our accommodations page to see all the extra amenities that come with all suite night stays at Embassy Suites Phoenix - Biltmore hotel. Welcome, and enjoy your stay with us!
Location
Embassy Suites by Hilton Phoenix Biltmore
2630 East Camelback Road, Phoenix, AZ
85016, United States
Hours
Reviews
3.9
1,753 reviews
5 stars
850
4 stars
407
3 stars
166
2 stars
128
1 star
202
What are people saying?
AI-generated from recent customer reviews
Room Issues
Multiple guests reported problems with air conditioning, plumbing, and cleanliness in their rooms, including mold and maintenance issues.
Customer Service
While some staff members received praise for their friendliness and attentiveness, others were criticized for poor service and rudeness.
Breakfast and Amenities
The breakfast received mixed reviews, with some enjoying the made-to-order options while others noted long wait times and limited variety.
Location and Atmosphere
Guests appreciated the hotel's location and the beautiful lobby and atrium, but noted that the rooms felt dated.
- LKLovely Krishna KattamuriDec 29, 20255.0We stayed here to catch an early morning flight from Phoenix. The hotel was recently renovated and never before had I seen a lobby of this kind for an Embassy Suites Hotel. It is very well done and has a very impressive finish. The rooms are renovated as well and look sharp. The staff were friendly and welcoming. The drive to airport is about 12 min and there is a sky train from car rental returns to the airport which was all very smooth.
- CHCharles HanskatDec 9, 20255.0Standard embassy suite rooms. Nice interior atrium. Good breakfast selection. Only 20 minutes to airport unless there is traffic. Nice pool (outdoor) and exercise room.
- RVRon VDec 5, 20254.0Hotel is in a good spot and the room looked very nice. King suite. Three sinks, a mini fridge and nice balcony. Free breakfast with omelette bar. Only a couple of complaints. First the room was very slow to get to temperature. Next the bed was more firm than traditional. Lastly the shower size was not as wide as normal. From the standpoint of facing the shower head. Bot my arms were within just an inch or two from touching the door and wall. I am a larger than average person though. Still felt small compared to others.
- SOStephanie OrnelasNov 30, 20251.0Very disappointed with this hotel. Check-in started great thanks to a friendly guy with curly hair, but everything went downhill. Our toilet didn’t flush, the bartender during the free drinks hour was rude and overwhelmed, and housekeeping never cleaned our room even after multiple requests. I had to ask THREE times for shampoo and towels. They sent me a text asking me about my stay and I replied back that the employees have an attitude. When I went to the front desk and asked why my room wasn’t cleaned, the red-haired front desk employee snapped at me with an attitude: “Who’s giving you attitude?”—while she was giving me attitude herself. The supervisor, Daniela, stood there and said nothing. I was like what are you talking about? So I guess she was upset about my text replied. Two days in a row our room was left dirty. Terrible customer service, rude staff, and zero accountability. When I went to the front to let them know I never got my room clean or even toilet paper I told Daniela that it felt like they were picking on us because I complaint the first day. Definitely would not stay here again. This is only a short version of my experience, but I will follow up with a formal complaint by email.
- SKSeikoh KobayashiNov 29, 20254.0I always enjoy and happy to stay at Embassy Suites Hotel. Room is a huge, a free breakfast and drinks. Surprisingly, Embassy Suites Hotel at Biltmore gives us 4 free happy hour drink tickets that are really valuable. Also, the hotel is pretty quiet. I usually give 5 stars with this kind of a hotel but there are 2 hiccups. 1) The hotel did not tell me that a parking lot costs $14 per day until when I checked out. Should tell me when I checked in the hotel. 2) The housekeeper was not aware we had stayed with 3 people that the housekeeper just left 2 bath towels and 2 face towels. The housekeeper should know how many guests stay in each room.
Frequently Asked Questions About Embassy Suites by Hilton Phoenix Biltmore
What types of rooms are available at Embassy Suites by Hilton Phoenix Biltmore?
The hotel offers all-suite rooms with complimentary cooked-to-order breakfast and a daily Manager's Reception included in your stay.
Is breakfast included in the room rate at Embassy Suites Phoenix Biltmore?
Yes, breakfast is available for free as part of your stay.
Does Embassy Suites Phoenix Biltmore allow pets?
Yes, both cats and dogs are welcome at the hotel.
What parking options are available at the hotel?
Self parking is available to guests at the hotel.
Are there fitness facilities available on-site?
Yes, the hotel offers a fitness center available for free to guests.
Is the Embassy Suites Phoenix Biltmore accessible for guests with mobility needs?
Yes, the hotel is mobility accessible, with accessible parking and elevators available.
What are the check-in and check-out times?
Check-in time is 3:00 PM, and check-out time is 12:00 PM.
Which popular shopping destination is located just steps from Embassy Suites Phoenix Biltmore?
Biltmore Fashion Park, featuring over 70 shops and restaurants, is located just steps from the hotel's front door.
Are there nearby dining options guests can visit around the hotel?
Yes, nearby dining options include Omaha Steakhouse, Atrium Bar & Grille, Hillstone Restaurant (Biltmore), Chevy's Fresh Mex Restaurants, and Pomo Pizza among others.
What local attractions can guests explore near Embassy Suites Phoenix Biltmore?
Guests can visit attractions such as Camelback Mountain, Phoenix Zoo, Arizona Biltmore Golf and Country Club, and Old Town Scottsdale nearby.