DoubleTree by Hilton Phoenix North

Reviews

• KS

  Kiara Sandy

  5 days ago
  5.0
  Stevie at the front desk is absolutely awesome. From her energy to her personality, she delivers true white glove service. She went above and beyond to make sure I received the room I originally booked after it was confirmed and then unexpectedly canceled. I truly cannot say enough great things about her.
• CN

  Chance Nehoitewa

  Feb 23, 2026
  3.0
  It was good but the didn't have a pool ready and and a sauna ... oh and they didn't have a microwave... but it was nice front desk lady was very helpful tho... so that part I enjoyed
• AS

  Amanda Sanchez

  Feb 23, 2026
  5.0
  Stevie came in at 1am to help a new employee that wasn’t as knowledgeable in the system to help me get into a room after the hotel had a glitch! She made it happen!!
• JH

  Jamar Henderson

  Feb 21, 2026
  5.0
  Haven't been to many DoubleTree hotels but this one was a great experience. Clean rooms. Reasonably priced. Front desk was very helpful without being overbearing. The bar was nice and the bartender was amazing. Will definitely come back the next time I'm in Phoenix.
• JW

  Justen White

  Feb 20, 2026
  1.0
  THIS IS A PUBLIC HEALTH CONCERN: I am writing to formally address the issues I encountered during my recent stay at the DoubleTree Hotel by Hilton, located at 320 North 44th Street, Phoenix, AZ 85008, in room 555. Upon my arrival, I encountered numerous unacceptable conditions that significantly impacted my experience. The room had a foul odor, and I discovered another patron's clothing left inside. More alarmingly, I observed tinged blood on the pillowcase, hair in the bed, a Q-tip on the floor, a dirty rag on the side of the bed, and a bathroom that was not sanitized. These conditions violate cleanliness standards put forth in Arizona law, which mandates that hotels maintain a safe and sanitary environment for their guests.To provide context, Arizona law requires that hotels adhere to strict cleanliness and maintenance protocols, ensuring that all guest accommodations are thoroughly cleaned and inspected before check-in. This includes the removal of any bodily fluids, proper sanitation of all bed linens, and ensuring that bathrooms are hygienic. The state statutes underscoring these requirements clearly outline the responsibility of hospitality establishments to their patrons, making my experience not only disappointing but concerning for my health and safety.Furthermore, the property manager's attempts to place blame on me for these conditions were not only unwarranted but dismissive of my concerns. The overall state of the hotel was deplorable, with a pervading smell of urine and fecal matter in outdoor areas, prompting me to leave the property and incur an additional cost of $1,350.00 for accommodations at a hotel 30 minutes away from my work site.The potential exposure to bodily fluids is unacceptable, and I remain unsure if I came into contact with any of these hazardous conditions before my discovery. The stress and panic caused by this situation are considerable, and I am compelled to request a thorough investigation. I have already filed a complaint with Hilton's corporate office and now seek your assistance in resolving this issue. I urge you to take this matter seriously and ensure that appropriate actions are taken to address the concerns raised. Thank you for your attention to this urgent issue. I look forward to your prompt response. ** I do not give Doubletree Suites by Hilton Phoenix or any of its subsidiaries consent to report my post as false, invalid, or misleading, as my post is valid, factual, and verifiable.**

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