DoubleTree by Hilton Phoenix Midtown

Reviews

• WB

  Wayne Balliet

  2 days ago
  3.0
  Rooms are nice small and have your hiking shoes on from parking to the rooms. The on-site breakfast lunch has a menu and the breakfast buffet doesn't include drinks so be ready for the nickel and diming and no service to speak of.
• FF

  Franklyn

  6 days ago
  1.0
  This is the third hotel that has stopped me from checking in when check in was already accomplished. I am stuck out of town with nowhere to go.
• M2

  MTDA 2007

  Feb 21, 2026
  1.0
  No onsite parking. You need to pack a lunch to get the the elevators. Rooms aren't quiet, you can hear everything. Don't order a steak. They ruined mine by overcooking it and had the nerve to slice it (NY Strip) before serving it. Waitress said they "have to", Never heard of that rule.
• DW

  Douglas Weisz

  Feb 18, 2026
  1.0
  The doors are not set property. You can hear them slam on every floor at all hours. It's ridiculous. I've never seen anything like this at any property. We've spent a fortune on points to stay at this far from restful hotel. Furious. Another really bad Hilton licensee. I've had better breakfast at a Hampton. The oatmeal was soup. Grey water. I didn't even see any oats. Dried out potatoes. Sad eggs. Chemical filled yogurts in tiny plastic containers. Just buy bulk Greek yogurt and put it in a bowl. Thoughtless and depressing breakfast. Here's the thing, all of this is easily corrected at a reasonable cost. They aren't doing it. They lied to me and told me they were fixing the issue and would send maintenance. They did not send anyone. If you love being awoken at 5am by a slamming door, this is your place.
• TJ

  T J

  Feb 18, 2026
  1.0
  Serious Security Breach, Privacy Violation, and Failure to Meet Basic Hospitality Standards on night of Thursday, February 12, 2026. At approximately 3:00 a.m. on Friday, February 13, 2026, this hotel committed a serious lapse in guest safety and operational controls by reassigning an already occupied room and issuing a working key card to another guest. That individual then entered our room while we were asleep. This is not a minor service error. It represents a failure of fundamental hotel security protocols and a breach of the duty of care owed to paying guests. My partner was so startled by a stranger entering our room that he screamed. We were left shaken and felt unsafe for the remainder of the night. Following the incident, the front desk agent, Dominique, called the room and asked who I was and why I was in the room—despite the fact that we were the properly registered occupants. During this call, Dominique repeatedly stated my name aloud while simultaneously speaking with the guest who had been mistakenly granted access, unnecessarily disclosing my identity and compounding the privacy violation. Rather than acknowledging the error, Dominique interrogated me and implied I was occupying the wrong room, despite clear evidence to the contrary: • My key folio listed Room 538 • The physical key cards issued by the hotel unlocked that room • We had been checked in, asleep, and in rightful possession of the room The absence of immediate accountability or a sincere apology during this exchange was alarming and inconsistent with accepted hospitality and risk-management standards. Because of this incident, we were unable to return to sleep and spent the rest of the night anxious and hyper-alert—exactly the opposite of what a hotel is contractually and professionally obligated to provide. Most concerning is that no manager has contacted me, despite multiple requests during the incident and again upon checkout. A failure of this magnitude warrants prompt managerial response, documentation, and corrective action, none of which has occurred to date. To be clear, this experience involved: • A security failure with foreseeable safety implications • A privacy breach involving guest identity • Inappropriate staff handling of a critical incident • And a lack of post-incident escalation or resolution At a minimum, this situation requires a formal written apology, meaningful compensation, and confirmation that this matter has been escalated to hotel management and corporate oversight. Until that occurs, I cannot recommend this property and urge prospective guests to carefully consider the risks demonstrated by this incident. The manager has still not reached out to me almost a week later.

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