DoubleTree by Hilton Phoenix Midtown

Reviews

• SE

  Shannon Ellis

  Nov 15, 2025
  5.0
  Nice enough rooms and stay in Phoenix. Parking is free with validation. You get a new ticket with each exit which is a hassle but again…free. The staff at the desk, Amiyah and Rita were both authentically nice not fake customer service nice. No mindless small talk and actually helpful with the validation process and F&B credit issues. Most importantly the premises were clean. Hot tub was out of service which wasn’t a super huge deal. They also gave us a cute snack mix as we were in town for a concert nearby for our wedding anniversary trip. Nice area also and walkable. Ended up doing our last nights in downtown Phoenix which if I had known midtown was just as nice we would have just stayed the whole time.
• EV

  Eli Vogel

  Nov 14, 2025
  1.0
  Managers won’t get back to you on certain matters, front desk workers aren’t accommodating, and are rude. Overall unpleasant stay
• HG

  Hunter Gaydos

  Oct 22, 2025
  5.0
  I traveled here for work and the rooms were very nice the staff was very friendly. They recently hired a new chef, Isaac, and this guy definitely knows his way around a kitchen. At first glance the food seems a little pricey but after trying it you’d pay double. It’s always nice to have a hotel you don’t have to leave to get a good dinner after a long day.
• GM

  Gordon M.

  Sep 21, 2025
  3.0
  This is one of those times where a half star break down would make sense because I'd probably give it 3.5. I'll break down the pros and cons of our 3 day stay. Pros: Fantastic staff, especially Kendal (I believe) that was able to satisfy every request and help with room problems halfway through the stay. The location was really solid as it had a great little coffee stand and office building cafe across the street, plus it was near everything we needed to get to and in Waymo range. The rooms where clean and the market prices where quite reasonable. The room rate was also very solid when our usual options where insane. We didn't have a car, but parking was free which is rare these days. Cons Major AC issues in the larger, newer wing of the hotel. The room couldn't get below 75 degrees over two days and the whole wing itself was noticably hot for a phoenix hotel in summer. AC techs where working on things the second day. The rooms volume itself was also a contributing factor as it was just an insanely huge space to cool. The phone was completely unpowered and non functioning despite being plugged in. The TV system (Direct TV) was 80% non functional and choppy when It worked. This was likely related to the large storms in August but this is almost 3 weeks later. After the first night I spoke to Kendal at the front desk and she was able to move us to the older cabana rooms (same size bed is all we really cared about) and had all the information at her fingertips, total champion. These rooms, while smaller had perfect AC and the TV was much more reliable. She also help fixed some wifi access issues with the room switch. Overall this hotel was solid, and it may be an option again if prices at the downtown north embassy suites or downtown Springhill suites are outrageous, but some of the fundamental maintenance issues should be worked out. If they where this would probably be an easy 5 stars.
• SM

  Stacey McDermott

  Sep 20, 2025
  1.0
  I recently stayed at the Doubletree by Hilton Midtown Garden in Phoenix this past week the day before I was to check in to the hospital. I booked the stay over the phone with the nighttime manager. I made sure to ask ahead of time what amenities they had where they were located any type of discount discounts they may offer including a hospital rate. I received both a text and an email telling me it was time to check in online that my room was ready so I did just that however when I arrived at the hotel, I was told my room was not ready so they moved me to a different room that supposedly was the exact same but it was not. The phone in the room did not work the security latch on the door to both the adjoining room and to the main door to the hallway we’re both missing completely. I used my cell phone to call down to the main desk and they moved me to yet another room. When I arrived in the third room, I noticed that the television only intermittently worked as the Wi-Fi signal kept cutting out, so you really could not watch any television programs because you kept getting a error on the screen telling you that it needed to reconnect. I was informed by the young lady at the front desk there would be no breakfast because the restaurant was closed for repairs. The bar was also closed as was the pool and the Jacuzzi. When I asked if they could send up any more coffee and creamers, they had nobody to send anything up because they had no additional staff on duty other than herself. Apparently housekeeping had gone for the day and they were short on maintenance staff. I reiterated to her, so let me get this straight You advertise all of these amenities yet you are telling me the restaurant bar pool Jacuzzi are all closed, she said yes, and then mentioned unfortunately so is the gym. 🤬 she told me she was going to speak to her manager, and my stay would be comped however, that did not happen. I was charged the full amount. I am very upset. This would be hotel was not worth anything more than a $50 motel six stay in my opinion. I attached pictures of the empty Jacuzzi the worn down broken part of where the pool is the cordoned off doors to the pool and fitness area as well as where the restaurant and bar is where it is blocked off. I also attached a picture of what should have been the amenities that were no longer granted.

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