Business Details
About
HotelBest Western
Located in Phoenix,AZ, the Best Western North Phoenix Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western North Phoenix Hotel
9455 N. BLACK CANYON HWY, Phoenix, AZ
85021, United States
Hours
Reviews
4.2
864 reviews
5 stars
528
4 stars
163
3 stars
64
2 stars
33
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, particularly with front desk staff and management, leading to dissatisfaction.
Cleanliness
Many guests praised the cleanliness of the rooms and overall hotel environment, noting it as a positive aspect of their stay.
Noise Issues
Several customers reported noise disturbances from other guests and external sources, impacting their ability to sleep.
Mixed Experiences
While some staff members received commendations for their helpfulness, others were described as rude or unprofessional, leading to inconsistent guest experiences.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests appreciating the variety while others found it lacking.
- DCDavid Cross1 day ago3.0First the positives. I’m grateful to have had a place to stay, unlike countless people I saw by the roadside. And I’m grateful to the receptionist who worked 24hrs due to people calling in sick. The reception had AAA three diamond awards dating back to 2018 end ending in 2021. That’s how the hotel feels - tired and dilapidated. Toilets was broken in the first room and I was moved to an accessible room with paper thing walls and the person showering in the next room woke me at 545am. As a place to stay it’s adequate but there are better options at similar prices available. OK… but “meh” 🤷🏻♂️
- CMCamika Morgan2 days ago1.0Booked a dayuse 9am to 3pm, got conformation reservation by text and email, upon arrival minutes before o'clock to check in, I was told at the front desk that they not doing any dayuse! Like seriously, how unprofessional, disappointing, inapproriate, inconsiderate, inconvenient, incompetent, frustrating, disrespectful, unacceptable, disorganized and unpleasant moment! I'll come back with more reviews later
- AJAmanda Julian2 days ago1.0I paid for a room at this hotel I got here to check in and my card was declined for 100$ incidentals I told him I have cash he wouldn’t accept that and said I went through a third party they will not refund my money so I am out $135 because of money they CB my put a hold on but refused to take cash actual money and turned me away ! They guy at the front desk was super rude about it
- SES EDec 18, 20252.0It was nearly impossible to sleep here even with ear plugs. Between the other guests doors sounding like they are slamming all night, the freeway traffic outside, and the fan/ air conditioning being very loud we did not sleep well. Upon check out, man working at the counter seemed unfriendly as well. Unfortunately wont be coming back.
- SBSarphina BlackgoatDec 13, 20251.0Worst hotel I’ve ever been. Rudest and very unprofessional. Absolutely no customer service. The front desk guy couldn’t help me as a guest. I wanted to extend my stay and use my incidental from the night before. I asked before I did anything. Because I was using my points. So I made the reservation I go to front desk and he asked for my id and card and said my card didn’t go through. I asked to speak to the gm he replied with I don’t want to call him I’m in hot water. My mind was blown. I replied with profanity. Instead of trying work with me the GM finally comes out and asked me to leave. It wasn’t even 11 am yet. Now he will not give me my points back and took partial of my incidental. I was also told I’m on the no check out list. I been communicating with corporate. He also told corporate to stop calling him. This one guy makes the Best Western look BAD!!!!!!
Frequently Asked Questions About Best Western North Phoenix Hotel
What is the address of Best Western North Phoenix Hotel?
The hotel is located at 9455 N. BLACK CANYON HWY, Phoenix, AZ 85021, US.
Does Best Western North Phoenix Hotel offer free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel.
What are the operating hours of Best Western North Phoenix Hotel?
The hotel is open 24 hours every day of the week.
Is Best Western North Phoenix Hotel currently open?
Yes, the hotel is currently open and not closed.
Does Best Western North Phoenix Hotel have any special promotions?
Currently, if you stay 2 nights, you can get a $50 Best Western Gift Card.
What brand is Best Western North Phoenix Hotel associated with?
It is part of the Best Western hotel brand.
Can guests access the internet from their rooms or the business center?
Yes, guests can access free internet from their rooms or the business center.
How can I contact Best Western North Phoenix Hotel by phone?
You can call them at +1 602-395-0900.
What nearby hotels are close to Best Western North Phoenix Hotel?
Nearby hotels include Mainstays Suites and Quality Inn & Suites at Metro Center, which offer additional lodging options in the area.
Are there other Best Western hotels near Best Western North Phoenix Hotel?
Yes, Best Western North Phoenix Hotel itself appears multiple times in nearby listings, indicating multiple Best Western properties or the hotel's prominence in the area.