Certified by Best Western Downtown Phoenix • Mar 01, 2026
HotelBest Western
Located in Phoenix,AZ, the Best Western Downtown Phoenix is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Downtown Phoenix • Mar 01, 2026
Certified by Best Western Downtown Phoenix • Mar 01, 2026
Reviews
4.2
869 reviews
5 stars
486
4 stars
223
3 stars
86
2 stars
28
1 star
46
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and facilities, although some noted issues with specific areas needing attention.
Customer Service
The staff received mixed reviews; while some were highlighted for their friendliness and helpfulness, others were criticized for rudeness and poor service.
Parking Fees
Several reviews mentioned unexpected parking fees, which were not clearly communicated during booking or check-in.
Breakfast Quality
The breakfast offerings were generally well-received, though some guests found the quality lacking or inconsistent.
Location
The hotel is conveniently located near downtown attractions, making it a favorable choice for guests attending events.
KB
Kelly Bradford
4 days ago
5.0
Clean! Friendly staff. Great experience.
CK
Caitlin Klaper
Feb 23, 2026
5.0
Excellent experience! Arrived at 1PM, and the front desk held my bags until I could check in at 2PM without an extra charge. They were kind enough to recommend a place to get a cold drink nearby. Check in was smooth. Room was clean and had everything I needed. Never heard other people around me, which was great. Breakfast buffet was above average-- eggs, bacon, biscuits and gravy, waffle bar, yogurt bar, juices, and assorted breads/baked goods. Check out was easy. Thanks for a wonderful stay!
DM
Dani McClimans
Feb 6, 2026
4.0
Staff is wonderful and very helpful. Rooms are clean but if you are a light sleeper, consider a different hotel. You can hear doors closing and conversations being had from the hallway.
JW
jay wojack
Jan 12, 2026
5.0
I gave it 5 stars because it was clean, the staff was helpful and the location was where we needed to be. It could use an update but that didn't make it bad. The breakfast was good and had options of hot and cold food. We didn't use the pool or jacuzzi but both appeared clean and well maintained. The attendant said parking was $18 per night but if you signed up for the rewards program it was free. $100 deposit upon check in which I'm not sure what for since there was no mini bar or pay per view that I saw. We stayed 3 nights and it was quiet. Dining options within walking distance or a short drive to Roosevelt street. Parking downtown is sparce as it is in many big cities. Pretty close to the airport.
DC
Daniel Caoili
Jan 1, 2026
5.0
Good basic hotel. clean room. no wierd smells. nice bedding. salt pool. decent free breakfast and nice paper plates. would like if if there had been to see some ceriamic mugs coffee with Osmosis water and purified water dispenser
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Certified March 01, 2026Yext Knowledge Graph
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