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At exterior view of entrance to Kohl's Ranch Lodge.
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Kohl's Ranch Lodge

4.5
(1564 reviews)
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Business Details

202 South Kohl's Ranch Lodge Road, Payson, AZ
85541, United States
(928) 478-4211
https://www.tophotelreservations.com/kohls-ranch-lodge?utm_source=yext&utm_medium=organic&utm_campaign=krl-yext-listing&utm_content=yext-listing_landing_page_url

About

ResortHotel
Surrounded by lush trees of Tonto and Sitgreaves National Forest in Payson, Arizona, Kohl’s Ranch Lodge gets you out in Arizona’s vast natural beauty while keeping you close to the state capital. Wake up with the sun, brew a cup of coffee or tea in your room, and inhale the mountainside air. Spend your time enjoying the stillness of nature on one of many nearby hiking trails or remain at the resort for hours of fun at the arcade, mini-golf course, playground and sports courts. Whether you’re in Payson to get reacquainted with nature or giving the family an exciting outdoor vacation, you’ll have plenty of relaxation and recreation at your fingertips when you stay at our resort.

Location

Kohl's Ranch Lodge
202 South Kohl's Ranch Lodge Road, Payson, AZ
85541, United States

Hours

Reviews

4.5
1,564 reviews
5 stars
1,106
4 stars
270
3 stars
83
2 stars
37
1 star
68

What are people saying?

AI-generated from recent customer reviews

Room Quality

Many guests appreciated the cleanliness and comfort of the rooms, though some reported issues with uncomfortable beds and maintenance problems.

Customer Service

While several reviews praised the friendly and helpful staff, there were notable complaints about unprofessional behavior and poor management response to issues.

Amenities

The lodge offers a variety of amenities including a pool, hot tub, and kitchen facilities, but some guests expressed disappointment over the restaurant's limited hours and food quality.

Location

Guests frequently highlighted the beautiful and peaceful location, ideal for nature lovers and those seeking a quiet getaway.

Reservation Issues

Several customers reported frustrations with the reservation system and communication problems, indicating a need for improvement in this area.
  • CC
    Carina
    Feb 16, 2026
    5.0
    Thank you to Jennifer for a wonderful stay! We were there over valentines weekend and there was an issue with our booking reservation and she made sure to resolve that quickly. She was very kind, friendly and super helpful. She was the best! Our place was beautiful, clean and quiet. The restaurant has great food! We were there for one night but will definitely return. Best place to stay in Payson, thanks for an amazing stay! -Carina & Ryan
  • RT
    Russ and Tracy
    Jan 24, 2026
    5.0
    Great place to stop on our drives to Phoenix and Baja. Rooms are super cozy and equipped with a full fridge, microwave, dishes, etc. The bed and pillows are so comfy. The studios look out to the creek. There is a pool and hot tub, too. A definite favorite!
  • TT
    Tamara Teubel
    Jan 18, 2026
    1.0
    How can you consciously book the property? No open restaurant, no cell service and a crap room!
  • KA
    Kerry Adams
    Jan 13, 2026
    5.0
    Peaceful little get away to help make the holidays a bit less stressful
  • CM
    Christina Mach
    Jan 4, 2026
    3.0
    Our bad we thought 11 o'clock...10 yes 10 o'clock checkout!!! They do NOT tell you when checking in (there is a sign) We woke at 9:45 and had to just throw everything in the car. They require a $200 deposit on your card which we didnt want used to pay for another day if we were even a minute late checking out. We were told only if you're a "club" member. We are Hilton Honors but apparently they have their own club. Rooms are beautiful, very clean, and rustic setting. Restaurant only for dessert which was delicious.
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Frequently Asked Questions About Kohl's Ranch Lodge

What is Kohl's Ranch Lodge pet policy?

Pets are not permitted and strictly enforced with the exception of Service Animals.

Brand Certified Facts from Kohl's Ranch Lodge

Kohl's Ranch Lodge partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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