Best Western Inn of Payson

Reviews

• EJ

  Ericka J

  Nov 15, 2025
  1.0
  Beware if you need an EV charger: I traveled to Payson with an EV and I called ahead of time to check to make sure their charging station was working and was told by Kelly that she wasn’t sure if they even had an EV charger and I would need to call back when a manager was present. I called again later and Kelly answered again. She had to ask someone else who said it worked, but it was very slow & recommended charging at Subway instead. I stated that I wanted to stay at the hotel and charge while I slept rather than leave my car offsite and walk back to the hotel (with my 2 young children, in the dark); therefore, knowing if the charger at the hotel was going to work for me was important. Furthermore, I checked online and the charger she referred me to is a Tesla charging station that is not yet compatible with other EVs, so it’s not an option for me. I wanted to know the speed and the adapter type (because she wasnt sure if it could charge a car fully overnight) and she told me that I needed to come to the hotel check it out for myself. I explained that was not an option as I lived 4 hours away and Best Western is the only hotel in Payson that lists availability of an EV charger. She just said, “Yeah sorry, not sure what to tell you." I kindly tried to offer her feedback and state that this is important information for EV owners to know if they are going to stay at your hotel so I recommended getting familiar with it. Without acknowledment of my concern in anyway she said, "Have a nice day" and hung up on me. Her communication with me was rude and would be a great textbook example of terrible customer service. If Best Western is going to advertise they have an EV charger, they should at least be trained to relay basic information about it and in a polite manner. Once I checked into the hotel, I spoke with Laurie who was super kind and professional; she apologized for my experience- but had to inform me that you need to bring your own charging cord to use their “charger”. I would have brought my cord had they informed me. So it seems that they don't really have an EV charger, they just have an outlet you can use and untrained staff. I do not recommend staying here with an EV and they should not be advertising that they have a charging station. Kelly- find a career that does not involve hospitality.
• JA

  Jameson Anderson

  Oct 12, 2025
  1.0
  Overpriced- filthy- no bacon- the ladies at the front desk need a raise, the ladies were the only exceptional thing this hotel has to offer/ keep your expectations low, like motel 6 low- bring a tent as a back up plan. Broken tub- $800 for 3 nights was absurd- broken tub- shallow tub- simply make this your last option
• DE

  Deborah Engfer

  Oct 1, 2025
  5.0
  We were traveling through Payson for a family camping trip when it ended up storming our entire way from Surprise to Payson. We decided to spend the first night here at the Best Western. Let me just say that a trip that we thought was not going to go well ended up taking a turn for the best! A special thank you to Laura at the front desk! She truly made my son‘s night and our trip a memorable one! The hotel itself is immaculately clean with spacious rooms and comfy beds! The pool area is perfectly clean as well, and the water is the perfect temperature. When it comes to breakfast in the morning, hands-down, one of the better ones we’ve ever had at a hotel! We will definitely be back!
• JH

  John Hardie

  Sep 30, 2025
  1.0
  Avoid this one folks. The price was way too high for what you get. Location and service were fine but the rooms are old-ish and one of the beds had stains on the sheets which in my opinion is inexcusable and warrants 1 star.
• MN

  Matt Niekamp

  Sep 19, 2025
  5.0
  I was traveling through Payson on business and this hotel was a great place to stop. The breakfast was one of the best with the spicy sausage mixed with peppers onions and potatoes. The staff was very friendly and helpful!

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