SureStay Plus by Best Western Mesa Superstition Springs

Reviews

• MT

  mandana tourani

  6 days ago
  2.0
  We chose to stay here again because our first visit was convenient, reasonably priced, and overall a positive experience. Unfortunately, this stay did not meet those expectations. I booked through Booking.com with a “pay at the property” option. However, one night was charged to my account prior to arrival, which was unexpected and a bit confusing. At check-in, there seemed to be some inconsistency regarding payment methods. My SoFi card was initially not accepted, despite having already been charged, and we were later told it had declined. We offered an alternative card, but were told that wasn’t an option at that point. The situation felt unclear and could have been handled with better communication. Additionally, on the morning of checkout (11:00 AM), we stepped out briefly and returned at 8:45 AM to find that our room keys had already been deactivated. When we asked about it, we were told it was because we were checking out that day, even though it was still well before checkout time. This created unnecessary inconvenience. Overall, the main issue was not just the policies, but how they were communicated. A more flexible and guest-focused approach would have made a significant difference. We hope the hotel can review these processes, as the location and overall setup have great potential. With some improvements in service and communication, the experience could match the expectations set during our first stay.
• CS

  Cathie Shaffer

  Mar 25, 2026
  1.0
  I had a tremendously disappointing and puzzling experience here. We checked in at 5:30pm. It appears a bit beat up as hotels in this price point go, but we just needed a place to sleep for 3 nights so we didn't expect a problem. The front desk staff was nice (Brianna and Khai). But the room smelled horrible. I thought it was maybe vinegar-based. My husband didn't agree. I cracked the window and went to tell the front desk we have a problem. Brianna came quickly and asked if we could leave for 10 minutes so they could Frabreeze the room. We said we're were leaving for the evening so We'd go right away and be gone awhile. We got back about 10 pm and were disappointed that it hadn't improved, even with the window open. I went to the front desk. Crystal was now lead at the front desk and Khai was still there. Crystal was courteous but sort of stone walled, told me they were completely booked, and wasn't really interested in any problem solving. She finally came out from behind the desk to check it out. She told us they used ozone to kill everything like mold in the rooms and humans can't be around when it's used. She left saying she would call the manager. I checked my phone to see if I could get a room elsewhere since this place was reportedly fully booked. I found lots so I went to the front desk. Crystal looked at me like she didn't know why I was there. I asked if she had any news. She said the manager said no refunds. I told her this is ridiculous and she called the manager. It was apparent to me she hadn't called earlier. I was able to hear the entire conversation. When the manager asked how the room is, Crystal answered "fine." I asked to speak with her and as Crystal started to pass me the phone, the manager yelled "Crystal, NO!" She finally hung up with the woman on the phone-whoever she is-so she could "call her higher up." When she called back a few minutes later, it was communicated to me that, since we've been in the room since 5:30, no refunds. We left right after checking in to allow them to treat their room and had just returned. I don't think that was communicated clearly to "the manager," but I was never given the opportunity to make that clear. So-something is wrong with this place. The smell in the room was really bad. You could taste it. And the fact that a "manager" won't talk to someone is just stupid. There are many other similar options in the area including La Quinta where we moved and were very happy.
• KS

  Karlan Stephenson

  Mar 9, 2026
  3.0
  The room was ok- expensive! The breakfast is better than usually expected , however the lady in charge has a sour attitude and never seems to make enough hot additions at any given time . Really hard to have a good hot meal with everything needed. The pool area is full of mosquitoes or biting flies. Brianna was the only Bright light….her positive & incredibly sweet nature make each & every time you walk by the front reception a positive experience.
• MV

  Ms V

  Feb 27, 2026
  2.0
  Had to stay here unplanned after coming in from out of town. Clean, new, good room amenities - including coffee machine. FAR TOO expensive. Even with a discount ! Nice there's NO SMOKING 🚭, NO PETS 😁 Checked in (no fault of hotel) pretty late from airport. Asked for late checkout - was given half hour, though other guests that checked in right after me I witnessed got more time. Front desk also called room to "give me a heads up" like while I was getting ready to leave, just out the shower (very nice too) at 11:18 AM , when I had 12 more minutes. Only can say the manager (female) was there. Didn't get to meet her, she was speaking to employees. Also only can say a great thing was the TV location of my double, first floor, near front desk room was logistically nice in that I could watch while in shower, at the sink via the mirror 🪞. Other than that I am giving 2 stars 🤩 for pricey, room too close to service (laundry) area, employees were speaking loud in the AM BEFORE 11 AM. View non - existent for my particular room
• DK

  Diann Klos

  Feb 20, 2026
  1.0
  Very unfriendly staff with checkin. (Moran) Told they couldn't find reservation and questioned whether we had correct address....looked for reservation without listening to me spell the last name...told us we could cancel our reservation if we couldn't do the steps.THE ELEVATOR IS BROKEN!!! Heard him say the exact same thing to 2 other guests on different days!!! I asked if they could carry our suitcases up the steps for us. (Senior Citizens)Had to ask several times before the other gentleman sitting at desk, doing nothing, finally did. Night desk attendant greeted us when we returned from dinner, asked if we needed anything and said good night. What a difference from the 2 guys whom didn't even have eye contact with us when we checked in. Room very outdated. Noisy exhaust fan and heater. Bed old with spring box that made Loud noises every time someone got in and out of bed. Uncomfortable 😣 House keep was very nice and friendly ..we were there 4 nights and really didn't need them to clean our room, but they kindly exchanged towels that we brought to them every day.

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