DoubleTree by Hilton Phoenix Mesa

Reviews

• EC

  edwin childs

  1 day ago
  4.0
  I enjoyed my stay, and was pleasantly surprised by the service. I was upgraded to the Sedona suite which was like a small apartment. I also enjoyed seeing my name on a welcome sign on both flat screen television. Twin bathroom sinks a shower an jacuzzi tub. Leather couches and a pleasant dinner table. There was also a comfortable patio with 2 chairs for sitting.
• MT

  Matthew Tomlinson

  Nov 16, 2025
  4.0
  Shower stall felt a little small, the toilet paper holder is too far away to utilize while sitting. The other aspects of the room are good, beds are nice, well furnished, and comfortable. The fitness center is well maintained. Cleaning service is fantastic and the front desk friendly
• DC

  Di N (CARS)

  Nov 2, 2025
  4.0
  The service was great and the cookies where wonderful as usual. It was a team softball stay. They had Breakfast but told us wrong location at check in so we missed it the first morning. It can be noisy if people are being loud in the center section. The room we had on the right as you enter front entrance had a lot of road noise as well. The sink in our room drained slow and our bed and pillows where not comfortable.
• JP

  J Perez

  Nov 2, 2025
  4.0
  Great location and an even friendlier staff! I was welcomed as soon as I arrived, and as with most Hilton properties, check-in was a breeze. This is why I stick with Hilton wherever I travel. The room was clean, well-maintained, and smelled great. The bed was comfortable, and I had a great night’s sleep. I only stayed for one night but definitely took advantage of the super-convenient bar — the bartender was excellent! The hotel was packed that night. I heard there was a college football game the next morning, so that might explain the crowd. I didn’t get to try any of their other amenities this time, but I’ll definitely give the restaurant a shot during my next visit. I don't understand the negative reviews here, but to each their own.
• GB

  Genesis Brandon

  Oct 31, 2025
  1.0
  I was fortunate enough to visit Arizona this past week for a work trip and stayed at the DoubleTree by Hilton Phoenix Mesa. My room was very comfortable, and the front desk staff were kind and helpful throughout my stay. Unfortunately, my experience with the on-site restaurant, The Atrium, and the room service manager Taesha, was extremely disappointing. All week long, even during slow hours, the restaurant service was painfully slow. It consistently took around 20 minutes just to have someone take my order, and anywhere from 40–70 minutes to actually receive my food—which would almost always arrive cold and poorly prepared. Despite these issues, I tried dining there three out of my five days due to convenience. The last straw came when I received an inedible salad that was not what I ordered and appeared old. I spoke with Louis, the general manager, who was very professional and offered to make things right by comping a meal and encouraging me to give the restaurant another chance. Unfortunately, even then, I waited over 30 minutes to be served and ultimately couldn’t redeem the offer because the service was still so slow. The following morning, my last day, I tried multiple times to reach the front desk with no success (understandably, it was a busy Friday checkout). I then called room service simply hoping to speak with anyone who could assist me. A kind young woman answered and attempted to ask her manager how to help. I could clearly hear her manager, Taesha, respond very rudely, saying “That’s not our problem. There’s nothing we can do about that.” When the young woman tried to clarify, Tasia cut her off and said “We can’t help you,” before hanging up on me. I am grateful that the young woman at the very least called me back to apologize for the immature and classless acts of her manager. The absolute lack of professionalism and respect I experienced from certain staff members—especially in management—was shocking and a poor reflection on Hilton as a brand. While I appreciate Louis’ efforts to resolve the situation, the overall service experience left such a negative impression that I will be recommending my company avoid booking with Hilton properties in the future. Update 11.03.2025 I tried calling back because I noticed charges on my card, even though the general manager I spoke with clearly stated those would be waived due to the horrible service I experienced. I spoke with Antionette at the front desk and asked to speak with the general manager, Luis. She said she believed he had left for the day but would try to find him. I was placed on hold for a few seconds before the call was disconnected, and when I tried calling back, the line just rang with no answer. I’m truly disappointed in how Hilton has been represented by this location. To management who may see this review: please do better at training your employees on professionalism and basic human decency.

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