Staff Issues
Multiple reviews highlighted poor customer service, particularly from front desk staff, with reports of rudeness and lack of assistance.
Room Quality
Guests frequently mentioned that rooms were outdated, not clean, and had maintenance issues such as sewage smells and malfunctioning air conditioning.
Location and Amenities
The resort's location by the lake and its amenities like the pool and beach access received positive feedback, although some guests noted the beach area was limited.
Mixed Experiences
While many guests enjoyed their stay and praised the staff, others reported significant issues that detracted from their experience, indicating inconsistency in service quality.