Home2 Suites by Hilton Kingman

Reviews

• JM

  Julie Molina

  Jan 3, 2026
  1.0
  Gross rooms and even grosser management. Mind you I had done a cross the country road trip and back in 3 weeks staying at all Hilton hotels and this was my last hotel and last night on the road! I booked and checked in 1/1/26 after driving all day. I originally booked and selected a first floor room through the Hilton app and when I received the digital key it was for room 302. I called and Annette told me over the phone the owners would pay the cleaners on the holiday so none of the 1st or 2nd floor rooms were clean or available. Cool. I arrive and go to my room 302 located right in front of the open area ice machine. And immediately can hear multiple people stomping around upstairs. Not to mention the grossly stained carpet. I called the front desk and asked to be changed rooms because of these things. She moved me to 304 right next door that was just as dirty and had dirty dishes in the dishwasher. I called the front desk again and told Annette I told her given that both rooms were dirty. I didn't feel comfortable sleeping in the bed given visible areas of the room were dirty and both rooms were so musty, and smelled it like mold. She apologized and I met her at the front desk. She told me she'd leave notes for her boss and gave me a piece of paper with the managers contact info so I could get my stay refunded because I did in fact not stay. The next morning I called the manager Cherie and I received attitude from the start. She said Annette didn't leave her notes so she needed to go see the rooms herself after asking me what was wrong with them. She claimed the cleaners only leave the dishes clean and insinuated I was lying. I told her I took pictures and had no problem coming back to show her if necessary. She told me that wasn't needed and she'd call me back then click. She hung up. She called me back about 30 minutes later, and offered me 5000 Hilton points but told me they wouldn't be refunding my stay. Not what Annette had told me or I wouldn't have gone on my way so easily. Honestly this is the WORST HILTON I've ever attempted to stay at and the manager should get a new job because she certainly isn't good at customer service. Response to owner: this isn’t an isolated incident when I tried to stay in two different rooms that were both dirty. I didn’t stay at your hotel given the circumstances and want a refund on the booking. Not your 5000 points.
• GS

  Geoffrey Stephens

  Dec 6, 2025
  5.0
  It was a good stay
• SD

  Sue D

  Dec 2, 2025
  5.0
  Made a reservation while driving. Made it for the wrong dates. Augh!! Called and John was super helpful. Great customer service! The next morning we went down to breakfast a bit before 8. Food was cold and very little to choose from. Cold sausage is not great. The lady at the front desk (long light hair) just stood there and stared what seemed through us. Finally it occurred to us she was starting at the tv. Never greeted anyone or said anything. Great room and again, John was awesome!
• KP

  Kay-Ellen Potocki

  Oct 25, 2025
  5.0
  Great front desk service. Clean room. Wonderful breakfast.
• VG

  Vinny Gin

  Oct 19, 2025
  2.0
  Maybe 3 stars people were nice is all I can really say, this is what $129, ( $190 after all the fees) gets you. 1. A room that smells like musky feet. 2. a bed that the sheets had not been changed (hair everywhere that wasn’t mine) 3. A TV that doesn’t work 4 a breakfast that’s available from 6am to 9am, wait it wasn’t ready until 7am but was informed otherwise. None of these are huge deals, but it’s not my intent to be burdened as I travel, I’m just never using this property again, and I recommend you don’t use it either. Side note*** For a person that dives across country a lot and stays mostly at Marriott locations I am finding it a more and more common problem that all these hotels are lowering their standards on a regular basis

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