Business Details
About
Hotel
Located in Heber,AZ, the Best Western Sawmill Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.0
544 reviews
5 stars
276
4 stars
128
3 stars
71
2 stars
29
1 star
40
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers reported issues with cleanliness, including dirty rooms, stained towels, and mold.
Service
Numerous reviews highlighted poor customer service, including rude staff and lack of assistance with reservations.
Value
Guests frequently mentioned that the hotel was overpriced for the quality of accommodations and services provided.
Breakfast
While some guests enjoyed the breakfast, many others criticized it for being poorly stocked or of low quality.
Location
The hotel is noted for its convenient location for outdoor activities, but some guests felt it was the only option in the area.
- RHRhonda HaglerSep 23, 20251.0Worst breakfast ever and expensive place to stay
- LWLance WallickSep 11, 20255.0Nice, clean and friendly staff. 😊
- MPMerry PeraltaSep 2, 20251.0I had a confirmed reservation at Best Western Sawmill Inn through Booking.com for Labor Day weekend. Check-in began at 3:00 PM, and by 3:24 PM I received a cancellation notice claiming “non-payment.” Through Booking.com, I had the benefit of “Pay at Property”. When I called, I was told the room had already been given away. We were literally on our way to check-in! The front desk staff offered no assistance, no alternatives, and brushed me off as if this were a large town with plenty of other options—when in reality, Heber has very limited accommodations. I believe the hotel overbooked on a holiday weekend and then chose to cancel my reservation simply because I booked through a third-party site. As a result, my group was left stranded with nowhere to stay despite planning ahead. We had to drive back to Phoenix. This kind of treatment is unacceptable and reflects poorly on the Best Western brand. Guests should not be penalized for using Booking.com, nor should a confirmed reservation be disregarded minutes after check-in time begins. Travelers: be aware of how this property handles reservations.
- NTNicolas TranAug 27, 20251.0Here comes a pour down on all the reviews coming. I came in prepaid for three hours of charging my car. Specifically told him customer service person I’m charging an hour for 2-3 days, is that fine? She personally said yes. This guy continuously argues over and over about it’s a one time, this and that, and got mad because his electric system didn’t have the adequate charge for a Tesla. Nonetheless, no chance in hell unless if you need to stay here in heber, you should stay away from renting a place here. These guys have zero values or principles. More negative reviews are coming I assure you.
- DDDestinee DurhamAug 26, 20251.0Rooms were priced like a Best Western, but looked and felt more like a rundown Motel 6. The floors were dirty—we didn’t even feel comfortable walking around without shoes. The shower curtain was yellowed (clearly used to be white), and the whole place felt dank and dark. Worst of all, the owner tried to charge us a cleaning fee for a smoke smell that was already there when we arrived. We only stayed because we urgently needed a place. The one upside was the complimentary breakfast—it was actually good, which was a small relief after an uncomfortable night. Still, I wouldn’t recommend this hotel.
Frequently Asked Questions About Best Western Sawmill Inn
Is the Best Western Sawmill Inn a smoke-free property?
Yes, the Best Western Sawmill Inn is a smoke-free property.
Does the Best Western Sawmill Inn offer free Wi-Fi to its guests?
Yes, free Wi-Fi is available for all guests at the Best Western Sawmill Inn.
What are the address details of the Best Western Sawmill Inn?
The Best Western Sawmill Inn is located at 1877 HIGHWAY 260, Heber, AZ 85928, United States.
What are the operating hours of the Best Western Sawmill Inn?
The Best Western Sawmill Inn is open 24 hours a day, every day of the week.
What special offers does the Best Western Sawmill Inn provide?
You can stay 2 nights and receive a $50 Best Western Gift Card at the Best Western Sawmill Inn.
How can I contact the Best Western Sawmill Inn by phone or fax?
You can call the Best Western Sawmill Inn at +1 928-535-5053 or send a fax to +1 928-535-4164.
Where can I book a room online for the Best Western Sawmill Inn?
You can book a room online at https://www.bestwestern.com/en_US/book/hotel-rooms.03123.html?iata=00171890&ssob=BLBWI0003G&cid=BLBWI0003G:yext:website:03123
What nearby places of interest are close to the Best Western Sawmill Inn?
Nearby places include Lawyers Title, a real estate and home improvement service, and The Church of Jesus Christ of Latter-day Saints, a local religious organization.
How could visiting nearby Lawyers Title benefit guests at the Best Western Sawmill Inn?
Guests interested in real estate or home improvement services can conveniently visit Lawyers Title, located near the Best Western Sawmill Inn.
Can guests visit local religious sites near the Best Western Sawmill Inn?
Yes, The Church of Jesus Christ of Latter-day Saints, a local religious organization, is nearby for guests wishing to attend.