Business Details
About
HotelSureStay
At the The Hotel Serene Glendale Peoria, Surestay Collection by BW in Glendale, AZ, you’re sure to find unmatched value and unique experiences. Whether for leisure or business, SureStay® Collection by Best Western welcomes those who like to travel casually but appreciate the kinds of details that add to a better stay experience.
Location
The Hotel Serene Glendale Peoria, Surestay Collection by BW
7885 W Arrowhead Towne Ctr, Glendale, AZ
85308-8615, United States
Hours
Reviews
3.8
267 reviews
5 stars
140
4 stars
33
3 stars
29
2 stars
18
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and helpful staff, particularly mentioning employees like Martha and Maria for their exceptional service.
Cleanliness
Overall, guests found the rooms to be clean and well-maintained, although some reported issues with specific rooms not being cleaned during their stay.
Breakfast Quality
The breakfast received mixed reviews; while some enjoyed it, others found it lacking in variety and quality.
Room Comfort
Guests appreciated the comfort of the beds and the overall room quality, though some noted issues with noise and outdated amenities.
Management Issues
Several reviews highlighted poor management experiences, including issues with deposits, maintenance, and customer service responses.
- AAAnonymousAug 28, 20232.0This place could be a nice hotel, minus all the drug activity and management touching others belongings after the room was pre-paid for another night!!! Housekeeper Lisa is amazing and is a hard worker. She always was very helpful during my stay. Heather at the front desk was also amazing and so helpful!!! Thank you Lisa and Heather!!!
- LCLaura CoeAug 14, 20235.0This is a great place to stay!
Frequently Asked Questions About The Hotel Serene Glendale Peoria, Surestay Collection by BW
What are the check-in and check-out times at The Hotel Serene Glendale Peoria?
Check-in time is at 15:00 and check-out time is at 11:00.
Does The Hotel Serene Glendale Peoria offer free breakfast?
Yes, free breakfast is available for guests.
Is there free parking available at the hotel?
Yes, free self-parking is available for guests.
Are the hotel facilities accessible for guests with mobility needs?
Yes, the hotel has accessible parking and an accessible pool, and it is mobility accessible.
What amenities are available for business travelers at this hotel?
The hotel offers a business center and 24-hour front desk service for business travelers.
Does the hotel provide Wi-Fi?
Yes, Wi-Fi is available for guests at the hotel.
Is the hotel a smoke-free property?
Yes, The Hotel Serene Glendale Peoria is a smoke-free property.
What nearby hotels can guests find around The Hotel Serene Glendale Peoria?
Nearby hotels include Ramada Glendale, Holiday Inn Express Peoria, and Ramada-Inn Hotel, offering guests multiple accommodation options in the area.
What dining options are available near the hotel?
Guests can enjoy nearby restaurants such as Crab N Spice for seafood, Arriba Mexican Grill for Latin cuisine, and Holiday Inn Express Peoria which includes a Chinese restaurant.
Are there any nearby services useful for guests staying at the hotel?
Yes, guests can find services like the Desert Financial Credit Union for banking, OfficeMax for printing and tech needs, and Massage Envy - Arrowhead for spa treatments nearby.