Business Details
About
Hotel
At the The Hotel Serene Glendale Peoria, Surestay Collection by BW in Glendale, AZ, you’re sure to find unmatched value and unique experiences. Whether for leisure or business, SureStay® Collection by Best Western welcomes those who like to travel casually but appreciate the kinds of details that add to a better stay experience.
Location
The Hotel Serene Glendale Peoria, Surestay Collection by BW
7885 W Arrowhead Towne Ctr, Glendale, AZ
85308-8615, United States
Hours
Reviews
3.8
267 reviews
5 stars
140
4 stars
33
3 stars
29
2 stars
18
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Martha and Maria, received high praise for their friendliness and helpfulness, contributing to a welcoming atmosphere.
Cleanliness
Many guests noted that the rooms and common areas were clean and well-maintained, although there were some complaints about specific cleanliness issues.
Breakfast Quality
The breakfast offerings were generally appreciated, though some guests found the selection limited or the food quality inconsistent.
Room Comfort
While many guests found the rooms comfortable and well-equipped, there were complaints about noise levels and some outdated amenities.
Management Issues
Several reviews highlighted poor management responses to complaints, particularly regarding maintenance issues and customer service.
- RYRick YatesMay 12, 20255.0The staff is outstanding friendly and very helpful! Rooms are very nice as well.
- MPMatt PacioneFeb 10, 20252.0It is really a motel - The doors of the rooms open to the St. I like the extra security of a Hallway and Lobby locked. It advertises as a hotel. It is not. Rooms are really basic and nothing special. The Location is good. Off Bell and 101N Freeway. Seattle and SD spring training is nearby. Lots of Shopping and Food choices.
- JBJulie BudsbergJul 8, 20221.0The staff in the evening when I checked in she was wonderful when I went to check out the next day it was horrible somebody was running around with their head cut ofhead cut off on some kind of medication because she had no idea what she was doing turns out she's the same lady that told me I wasn't gonna get my refund back So I was scammed out of a $100 at the room was cleaner than it was when I got there I don't smoke cigarettes or anything else anything else they're running a scam that hotel is very very bad fate be very careful
- LYLarry YeatmanMay 7, 20221.0Worst Hotel in my 50 years of travel in America
- LJLola JimMar 27, 20222.0ROOMS WERE NOT CLEAN COULD SEE CRUMBS ON TABLE. NOTHING IS WIPED DOWN. FLOORS NEED TO BE MOP.
Frequently Asked Questions About The Hotel Serene Glendale Peoria, Surestay Collection by BW
What are the check-in and check-out times at The Hotel Serene Glendale Peoria?
Check-in time is at 15:00 and check-out time is at 11:00.
Does The Hotel Serene Glendale Peoria offer free breakfast?
Yes, free breakfast is available for guests.
Is there free parking available at the hotel?
Yes, free self-parking is available for guests.
Are the hotel facilities accessible for guests with mobility needs?
Yes, the hotel has accessible parking and an accessible pool, and it is mobility accessible.
What amenities are available for business travelers at this hotel?
The hotel offers a business center and 24-hour front desk service for business travelers.
Does the hotel provide Wi-Fi?
Yes, Wi-Fi is available for guests at the hotel.
Is the hotel a smoke-free property?
Yes, The Hotel Serene Glendale Peoria is a smoke-free property.
What nearby hotels can guests find around The Hotel Serene Glendale Peoria?
Nearby hotels include Ramada Glendale, Holiday Inn Express Peoria, and Ramada-Inn Hotel, offering guests multiple accommodation options in the area.
What dining options are available near the hotel?
Guests can enjoy nearby restaurants such as Crab N Spice for seafood, Arriba Mexican Grill for Latin cuisine, and Holiday Inn Express Peoria which includes a Chinese restaurant.
Are there any nearby services useful for guests staying at the hotel?
Yes, guests can find services like the Desert Financial Credit Union for banking, OfficeMax for printing and tech needs, and Massage Envy - Arrowhead for spa treatments nearby.