Customer Service
Many guests praised the friendly and helpful staff, particularly mentioning employees like Martha and Maria for their exceptional service.
Cleanliness
Overall, guests noted that the rooms were clean and well-maintained, although some reviews mentioned issues with specific rooms being dirty or not cleaned during their stay.
Breakfast Quality
While some guests enjoyed the breakfast offerings, others found it lacking in variety and quality, with specific complaints about cold food and limited options.
Room Comfort
Guests generally found the rooms comfortable and well-equipped, though there were complaints about noise levels and some outdated amenities.
Management Issues
Several reviews highlighted poor management experiences, including issues with refunds, maintenance delays, and unprofessional behavior from staff.