Business Details
About
Hotel
Find the perfect blend of comfort and convenience at Tru by Hilton Gilbert, adjacent to San Tan Mall Dining and Retail district, only a stone's throw from Phoenix-Mesa Gateway Airport. With quick access to Loop 202 you can easily explore the family-friendly vibe and emerging nightlife of Downtown Gilbert and the greater Phoenix Area. Our efficient rooms include free WiFi, a large bathroom and large TVs with a premium channel lineup.
Try our ‘Build Your Own’ breakfast bar with 30 sweet and savory toppings for cereal, bagels, oatmeal and more. Healthy, indulgent – your pick, all yum. You’ll find drinks, gourmet snacks and single-serve beer and wine at our 24/7 market.
Our lobby is zoned for work and play. Veg with a book, grab a board game or shoot some pool. Tea, coffee and hot chocolate are always fresh and free.
Location
Hours
Reviews
4.1
643 reviews
5 stars
380
4 stars
114
3 stars
57
2 stars
32
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Nate received numerous accolades for his exceptional customer service, with many guests highlighting his friendliness and helpfulness.
Cleanliness
Most guests praised the cleanliness of the hotel, although there were some complaints about specific issues in certain rooms.
Breakfast Quality
The breakfast offerings were generally well-received, with many guests enjoying the variety and quality, though there were a few complaints about food availability.
Room Size and Amenities
Several reviews mentioned that the rooms were small and lacked certain amenities like microwaves and coffee makers.
Staff Friendliness
Overall, guests found the staff to be friendly and accommodating, contributing positively to their experience.
- MDMary K Denton6 days ago4.0Small, clean rooms. Lots of kids so if you don't have them, maybe choose another place. Good value if you don't plan to spend much time in your room.
- JTJanelle Taufa6 days ago3.0Rooms here are high priced and I would rate the overall experience to a 3 star hotel where it’s comfortable but nothing out of the ordinary extra. Only difference is pricing. Breakfast was good and the pool table was always in use. They don’t keep cocoa in stock and say it’s in the managers office when it runs out. Staff are nice, but they don’t make an effort to room sports team players together even if booked well in advance. Rooms are clean and average and tv has minimal channels to watch. Overall comfortable, but I would likely spend half as much for the same experience elsewhere and still be fine. The city its in is clean and safe.
- JRJay RossetNov 16, 20255.0We booked last minute and brought our 7-lb teacup poodle, and I was nervous about staying in a pet-friendly hotel — but the property was spotless, no odors, no signs of other pets, and the accommodations were perfect for us. I called the night before in a hectic moment, and Nate was incredibly patient, kind, and focused on helping me. When we arrived the next day, he recognized me immediately and welcomed us with the same warm professionalism. While waiting in the lobby, I saw him treat every guest — families, older travelers, younger guests — with the same genuine enthusiasm and respect. After years of traveling, I can honestly say he’s one of the best front desk associates I’ve ever encountered.
- AGadam gNov 15, 20255.0the young woman at night check in was very friendly and helpful.
- PQPeter QuillNov 7, 20255.0Nate was awesome! Very kind when I had to bug him twice for 2 different irons, while he was trying to prep for the day. Much appreciated.
Frequently Asked Questions About Tru by Hilton Gilbert
What are the check-in and check-out times at Tru by Hilton Gilbert?
Check-in time is at 3:00 PM and check-out is at 12:00 PM.
Does Tru by Hilton Gilbert offer free WiFi for guests?
Yes, free WiFi is available throughout the hotel including in public areas.
Is Tru by Hilton Gilbert a pet-friendly hotel?
Yes, both dogs and cats are welcome to stay at Tru by Hilton Gilbert.
Are there any on-site dining options at Tru by Hilton Gilbert?
The hotel does not have a restaurant, but offers a free 'Build Your Own' breakfast bar and a 24/7 market for snacks and drinks.
Does Tru by Hilton Gilbert have accessibility features?
Yes, the hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
What recreational facilities are available at Tru by Hilton Gilbert?
Guests can enjoy a free fitness center, an outdoor pool, kid activities, and a game room within the hotel.
Is parking available at Tru by Hilton Gilbert, and is it free?
Yes, self-parking is available for free at the hotel.
Are there any nearby landmarks or points of interest close to Tru by Hilton Gilbert?
Yes, The Flats at SanTan Apartments and Elevation at the Village are nearby landmarks that guests might visit while staying here.
What shopping options are near Tru by Hilton Gilbert?
Guests can visit nearby stores such as Macy's, Sunglass Hut at Macy's, Payless ShoeSource, and Toys“R”Us for a variety of shopping experiences.
Are there any wellness or spa services near Tru by Hilton Gilbert?
Yes, nearby wellness options include Beauty by Tarsi, The NOW Massage, Face FoundriÉ day spa, and Benefit Cosmetics BrowBar Beauty Counter.