Business Details
About
HotelDoubleTree
Be welcomed by our friendly staff with a warm chocolate chip cookie when you check in to the elegant DoubleTree by Hilton Hotel Flagstaff. Located near charming downtown Flagstaff, AZ, just seven miles from Flagstaff Pulliam Airport, the hotel offers easy access to shops, restaurants and Arizona attractions, including golf courses, hiking trails, historical monuments and spectacular natural wonders. Marvel at the awe inspiring Grand Canyon and the Petrified Forest National Park, visit the Native American Ruins at Wupatki National Monument or take to the slopes of Arizona Snowbowl, just 15 minutes away.
All of the spacious guest rooms at this Flagstaff hotel feature complimentary WiFi, an HDTV and a luxurious, Serta Perfect Sleeper bed. Luxurious executive guest rooms and suites are also available: perfect for families or longer stays. Hold an event at this hotel in Flagstaff, AZ, with 6,400 sq.ft. of indoor and outdoor function space, including a spacious gazebo and a grand ballroom, a 24 hour business center and catering facilities.
Work out in the complimentary, 24 hour fitness center, offering the latest exercise equipment and a 42 inch LCD TV, swim in the seasonal outdoor pool or relax in the indoor whirlpool spa. After a busy day exploring Flagstaff, unwind by the fireplace with a glass of wine in the welcoming Lobby Lounge before enjoying continental fare in the casual Woodlands Restaurant or Japanese delicacies in Sakura Sushi & Teppanyaki.
Location
DoubleTree by Hilton Hotel Flagstaff
1175 West Route 66, Flagstaff, AZ
86001, United States
Hours
Reviews
4.3
1,840 reviews
5 stars
1,058
4 stars
469
3 stars
137
2 stars
86
1 star
90
What are people saying?
AI-generated from recent customer reviews
Room Quality
Numerous guests reported issues with room cleanliness, maintenance problems, and noise disturbances, including malfunctioning HVAC systems and poor soundproofing.
Staff Performance
While many reviews praised the friendly and helpful staff, there were also complaints about untrained front desk personnel and inadequate responses to issues.
Dining Experience
Guests enjoyed the on-site restaurants and complimentary cookies, but many were disappointed by the misleading breakfast offerings that were not included in the room rate.
Overall Experience
The hotel received mixed reviews, with some guests having positive experiences while others reported significant dissatisfaction, particularly regarding room conditions and customer service.
- SCSarah CamidgeJan 2, 20265.0Check in was quick and easy, the room was clean and comfortable. The only thing I'd really complain about is the breakfast service. It really wasn't worth the extra fee when booking. You'd be better off finding a restaurant somewhere in town
- BBBrittany BarryJan 2, 20262.0This was a very strange hotel. Dim in the halls and reception area. They gave us a room in the older part of the hotel that was under construction. The room seemed like it hard been used in a long time or cleaned- dusty on the furniture and pink mold in the shower. I could share an experience I had that makes me beleive the hotel is haunted but it's a lot to type. We were supposed to stay for 2 night left at 7 am after the first night.
- PPPERSOPDec 27, 20253.0If it was just my experience I would not offer my experience. The bed pillows were terrible per three guests. The shower control was poor. Warm cookies were barely okay. The room was okay. Three guest basically could not sleep. All night long a person or people slammed their door shut. Staff were all good. Rooms seemed to be old . Parking was simple but there did not seem to be many guests.
- RHRob HarrisDec 24, 20251.0I would not stay here based on my experience, and it was not good. First, I paid $30 extra for the room for 'Breakfast Included' which they advertise when booking the room for just myself. What they do not tell you is the 'Breakfast Included' only includes 1 entree and 1 drink. They charged me extra for my milk and orange juice on top of the two egg entree and coffee that I ordered. In other words, breakfast is not all included - only part of your breakfast. And they do not mention it on their website when booking - it's very misleading! They surprise you when you go to get your breakfast and they hand you a voucher for 1 entree. To sum it up, I paid an extra $30/night to have 'Breakfast Included' and to be charged extra for milk and orange juice with my breakfast. Also, the door to my room doesn't seal properly as I can literally see into the hallway from inside the room with the door closed. There is a 1/4" gap between the door and the door jam. I had to stuff the open area with a towel to prevent light and also to keep anyone from looking into the room if they wanted (pictures included). I know the hotel management will respond with their typical empathy and state to contact Hilton, but paying customers expect more from Hilton. I will not be staying here ever again!
- YKYx2k KernDec 23, 20255.0We've been coming here for four years to visit the snow. We were lucky enough to come few days before Christmas and the hotel was decorated so beautifully. They have two restaurants in the hotel. We've only tried the American one but next time we'll try the Japanese one. We've only eaten in the American style for breakfast and dinner. They are delicious and wait staffs are just wonderful. Warm Cookies after dinner "perfection". I had to give 4 stars because our toilet paper holder was hanging from a hole. It was disappointing since I would think house keeping would have seen it. Every time we come to this hotel the rooms are always perfect. Yes they are old but it's always clean and nothing is broken. Other than toilet paper holder the room, hotel staffs, restaurant and the cookies were 🌟🌟🌟🌟🌟. Thank you and see you next year ♥️. We just found guest laundry in the third floor. Awesome!!!
Frequently Asked Questions About DoubleTree by Hilton Hotel Flagstaff
What time can I check in and check out at DoubleTree by Hilton Hotel Flagstaff?
Check-in is from 4:00 PM and check-out is at 11:00 AM.
Does DoubleTree by Hilton Hotel Flagstaff offer free Wi-Fi?
Yes, complimentary Wi-Fi is available in public areas and there are public internet terminals.
Are pets allowed at DoubleTree by Hilton Hotel Flagstaff?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at the hotel?
Yes, self-parking is available for free on the premises.
What dining options does DoubleTree by Hilton Hotel Flagstaff provide?
The hotel has two restaurants including Woodlands Restaurant serving continental fare and Sakura Sushi & Teppanyaki offering Japanese cuisine, as well as a bar and a restaurant lounge.
Does the hotel have facilities for fitness and relaxation?
Yes, there is a free 24-hour fitness center, an outdoor seasonal pool, a hot tub, and a sauna available for guests.
Is DoubleTree by Hilton Hotel Flagstaff accessible for guests with mobility needs?
Yes, the hotel provides accessible parking, an accessible elevator, and is mobility accessible overall.
What are some nearby attractions I can visit while staying at the hotel?
You can visit the Grand Canyon National Park, the Petrified Forest National Park, and Wupatki National Monument to explore natural wonders and historical sites.
Are there nearby transit options to help me reach the Grand Canyon from the hotel?
Yes, the Grand Canyon Railway is nearby, providing convenient train access to the Grand Canyon, which is ideal for sightseeing excursions.
What nearby restaurants and bars can I visit around the hotel?
Nearby you can enjoy Woodlands Cafe, a restaurant and bar, Sakura Sushi & Teppanyaki for Japanese dishes, and Spensers Bar for drinks and casual dining.