Business Details
About
HotelBest Western
Located in Flagstaff,AZ, the Best Western Pony Soldier Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Pony Soldier Inn & Suites
3030 E ROUTE 66, Flagstaff, AZ
86004, United States
Hours
Reviews
4.2
1,942 reviews
5 stars
991
4 stars
550
3 stars
222
2 stars
83
1 star
96
What are people saying?
AI-generated from recent customer reviews
Room Condition
Many reviews noted that the rooms are outdated and in need of maintenance, with issues like unpleasant odors, old carpets, and plumbing problems.
Breakfast Quality
The breakfast received mixed reviews; while some praised it as good and plentiful, others found it lacking in variety and quality.
Staff Service
The staff was frequently described as friendly and helpful, contributing positively to the overall experience.
Noise Issues
Several guests reported disturbances from nearby train noise and traffic, which affected their sleep quality.
Cleanliness
While many guests appreciated the cleanliness of the rooms, some mentioned unpleasant smells and maintenance issues that detracted from their stay.
- JDJesse DavisJan 4, 20264.0Breakfast buffet was awful. Powdered eggs in water, terrible bacon, no pastries.
- RRRatoz RatozDec 30, 20251.0I came in with my wife and my brother , a manger there had a huge ego and was being super mean and cursing . She was looking at me with a nasty look and an attuned . Then she started cursing and using profanity in front of my young kid . This is unacceptable. Don’t come to this place especially don’t talk to Natalia , the manager
- EREduardo RamosDec 29, 20254.0Lugar tranquilo, por el tiempo de visita es muy frío, la alberca está por fiera del edificio lo que hace que no den muchas ganas, al estar encerrado y con calefacción el olor a cloro es muy alto. Los desayunos muy bien, no es menú amplio pero se desayuna rico. La habitación que nos toco tenía un olor como a sala de cine. Creo que las alfombras retienen muchos olores. Una buena limpiada y usando ozono creo que ayudaría bastante.
- PAParker ADec 18, 20252.0Stayed in the suite style room. It smelled awful in the room, like something was burned inside (possibly the broken hair dryer that sounded like a garbage disposal). Pull out bed was very uncomfortable. No fan in the "bedroom" bathroom. The LED light fixture around the vanity in the "common" bathroom flashed intermittently. Location near the highway was key, but it was a rough night of sleep to start a cross-country road trip. I would not recommend using the pull out bed. Sleep on top of the sofa or book a second room!
- GPGeorge PutnamDec 17, 20253.0Well used rooms. Showing their age. Clean and tidy, but not great. If your looking for a romantic room, this it's not! Clean but like I said, showing it's age. Could have gotten cheaper and newer room for this same price. Not happy about the cost of the stay. 30 minutes down the road, get same room from same BW for $40 less and same quality.
Frequently Asked Questions About Best Western Pony Soldier Inn & Suites
What are the check-in and check-out hours at Best Western Pony Soldier Inn & Suites?
The Best Western Pony Soldier Inn & Suites is open 24 hours every day, allowing flexible check-in and check-out times.
Does Best Western Pony Soldier Inn & Suites offer free Wi-Fi?
Yes, free Wi-Fi is available throughout the property for guests' convenience.
Where is Best Western Pony Soldier Inn & Suites located?
It is located at 3030 E Route 66, Flagstaff, AZ, 86004, USA.
Which brand operates the Best Western Pony Soldier Inn & Suites?
The hotel is operated by the Best Western brand.
What amenities does Best Western Pony Soldier Inn & Suites provide for internet access?
Guests can enjoy free internet access in their rooms and at the business center.
How is the customer service experience at Best Western Pony Soldier Inn & Suites?
The hotel prides itself on superior customer service, aiming to meet all guest needs and exceed expectations.
Is there a special promotion currently available at Best Western Pony Soldier Inn & Suites?
Yes, guests can receive a $20 gift card as part of a featured promotion.
How can I contact Best Western Pony Soldier Inn & Suites by phone or fax?
You can call them at +1 928-526-2388 or send a fax to +1 928-527-8329.
What nearby attraction can I visit along Route 66 while staying at the hotel?
Flagstaff City - Route 66 is a notable nearby attraction that guests can explore, offering a classic travel experience on the historic highway.
How can visiting Flagstaff City - Route 66 enhance my stay at Best Western Pony Soldier Inn & Suites?
Flagstaff City - Route 66 offers unique travel experiences and sightseeing opportunities that guests can enjoy before or after their stay at the hotel.