Holiday Inn Phoenix - Chandler by IHG

Reviews

• JM

  Jim Millsap

  Mar 30, 2026
  1.0
  Booked this hotel out of convenience to our visiting locations. Big mistake. They seem to be in the midst of renovation with trash and dust from sheetrock work throughout most hallways. Ours hallway and room entrance on 4th floor in particular was a mess throughout our 4-night stay. I took pictures and sent to the Corporate contact center only to get "canned" messages to make you feel like they really care. We also had to place luggage in front of the dresser drawers to keep them from sliding open...trip hazard in middle of night trying to avoid obstacles. Better take your Pliers to the room so you can tighten the shower/tub faucet, otherwise spend the night listening to drip, drip, drip.........! Pay extra for parking which is ridiculous. Don't count on the bar for an in-hotel drink because lights are out. And by all means, make sure you have your breakfast ticket. But having mentioned breakfast, I will say this was the best part of thehotel experience. The lady overseeing the breakfast room was extremely kind, the entire breakfast setup was excellent. The breakfast offerings were complete, cooked to perfection, with good variety. That lady and the breakfast room is the only highlight of our stay at this hotel. Too many better choices for hotels in this vicinity. Avoid this one!
• KH

  Kirby Henningsen

  Mar 21, 2026
  3.0
  $16 continental breakfast. Motel 6 is free breakfast.
• AA

  ava

  Mar 21, 2026
  1.0
  this hotel is the worst hotel I’ve ever experienced the keys. Don’t work for the door. no curtain, shower and no air conditioning.
• DH

  David Hughes

  Feb 27, 2026
  5.0
  Pleasant stay large clean rooms breakfast and dinner Area Pool hot tub only thing I would change is the pool temperature is ice cold. Front desk staff was very accommodating would stay here again great access to golf course across street
• NA

  Nick Agopian

  Feb 5, 2026
  1.0
  I’m genuinely disappointed with how my recent stay was handled. I accidentally booked my check-in date one day early. When I arrived the following day, I stayed two nights instead of the originally mistaken booked one night, and I was part of a group of six additional colleagues, all of whom also stayed two nights. In total, our group accounted for 12 room nights at this hotel. Despite the fact that I clearly showed up, stayed longer than planned, and brought meaningful business with me, I was charged a no-show fee basically one night, for the original booking. I spoke to the front desk manager who spoke directly with the senior manager (who was so stand-offish) and politely asked for a reasonable accommodation: specifically, crediting the no-show charge given that: • I arrived only one day late due to a simple booking mistake • I extended my stay to two nights • I brought a group generating significant room revenue The request was flatly rejected, with no flexibility or consideration of the actual business the hotel received. Then I was told it was a sold out night, which I agreed for the night I stayed, but the night before, they weren’t: so they are not forthcoming with the truth. What makes this especially frustrating is that we are in the process of acquiring a company, which would have resulted in hundreds of future room nights for visiting staff and partners in the Chandler area. Unfortunately, based on this experience, those stays will absolutely not be at this property. Mistakes happen. Hospitality is about how you handle them. In this case, the lack of basic accommodation over a minor error—despite clear, immediate, and future business—ensured this will be my last stay here. This one’s a textbook case of winning the invoice and losing the customer. Thank you for the response, but I gave you a chance and was flat out rejected and it seems the hotels culture didn’t care. I am unsure what you mean you could fix this. How?

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