Holiday Inn Phoenix - Chandler by IHG

Reviews

• DH

  David Hughes

  Feb 27, 2026
  5.0
  Pleasant stay large clean rooms breakfast and dinner Area Pool hot tub only thing I would change is the pool temperature is ice cold. Front desk staff was very accommodating would stay here again great access to golf course across street
• DL

  David Lewi5

  Feb 24, 2026
  2.0
  $12 to park in your parking lot? Stupid
• VR

  Victor Rodriguez

  Feb 15, 2026
  5.0
  Great place to stay. At breakfast, Max gave my wife a side of strawberries for her French toast. Now that service!!!
• NA

  Nick Agopian

  Feb 5, 2026
  1.0
  I’m genuinely disappointed with how my recent stay was handled. I accidentally booked my check-in date one day early. When I arrived the following day, I stayed two nights instead of the originally mistaken booked one night, and I was part of a group of six additional colleagues, all of whom also stayed two nights. In total, our group accounted for 12 room nights at this hotel. Despite the fact that I clearly showed up, stayed longer than planned, and brought meaningful business with me, I was charged a no-show fee basically one night, for the original booking. I spoke to the front desk manager who spoke directly with the senior manager (who was so stand-offish) and politely asked for a reasonable accommodation: specifically, crediting the no-show charge given that: • I arrived only one day late due to a simple booking mistake • I extended my stay to two nights • I brought a group generating significant room revenue The request was flatly rejected, with no flexibility or consideration of the actual business the hotel received. Then I was told it was a sold out night, which I agreed for the night I stayed, but the night before, they weren’t: so they are not forthcoming with the truth. What makes this especially frustrating is that we are in the process of acquiring a company, which would have resulted in hundreds of future room nights for visiting staff and partners in the Chandler area. Unfortunately, based on this experience, those stays will absolutely not be at this property. Mistakes happen. Hospitality is about how you handle them. In this case, the lack of basic accommodation over a minor error—despite clear, immediate, and future business—ensured this will be my last stay here. This one’s a textbook case of winning the invoice and losing the customer. Thank you for the response, but I gave you a chance and was flat out rejected and it seems the hotels culture didn’t care. I am unsure what you mean you could fix this. How?
• RR

  Robin Radicic

  Jan 28, 2026
  1.0
  The building looks nice from outside, but the rooms need updated. The beds are hard. Breakfast should be provided with your stay instead of charging customers an extra, individual fee. The only amenity that is not an extra charge is coffee. I wouldn't recommend this hotel. The service is lacking.

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