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HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
This Neighborhood Hotel’s Amenities Go Beyond Other Chandler, AZ Hotels
Your home away from home, Holiday Inn® Phoenix Chandler, is located next to the Ocotillo Golf Club with views of rolling fairways in the heart of Chandler. With our level of service & easy access to shopping, dining, Price Corridor, Phoenix Sky Harbor International Airport (PHX), Arizona State University (ASU) and world-class golf facilities you won’t want to stay anywhere else.
Business or Pleasure, we've got you covered. Amenities include onsite Restaurant, outdoor heated pool & hot tub, free WIFI, 24 hour fitness center, business center and local transportation. Within a 5-mile radius you will find local offices for Intel, Wells Fargo, OnTrac, Northrop Grumman, PayPal, ASML and Chandler Fashion Center. Hotel is also within 20 minutes of Cactus League Spring training facilities; Tempe Diablo Stadium, Sloan Park & Hokoham Stadium as well as Gila River Casino and Fire-bird International Raceway.
Looking to hold a meeting, wedding or event? Let our onsite catering experts assist you in creating a memorable and successful event. Our flexible meeting space with natural lighting & modern décor is just the space whether you need an intimate boardroom or a spacious ballroom.
With our location, amenities & level of service, Holiday Inn Phoenix Chandler goes beyond other hotels and takes pride in delivering genuine value to real people.
Location
Holiday Inn Phoenix - Chandler by IHG
1200 West Ocotillo Road, Chandler, AZ
85248, United States
Hours
Reviews
4.1
649 reviews
5 stars
355
4 stars
149
3 stars
52
2 stars
30
1 star
63
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised the friendliness and helpfulness of the staff, there were notable complaints about rudeness and unprofessional behavior from certain front desk employees.
Cleanliness Issues
Several reviews highlighted problems with cleanliness, including dirty rooms, unkempt bathrooms, and poorly maintained common areas.
Amenity Failures
Guests frequently reported issues with advertised amenities, particularly the unreliable wifi and the lack of included breakfast, which was often described as subpar.
Excessive Fees
Many customers expressed frustration over unexpected charges, such as parking fees and smoking penalties, which they felt were not adequately disclosed.
Room Condition
The hotel was described as needing significant updates, with many rooms showing signs of age and maintenance issues.
- MPMi Pr4 days ago4.0$12 Parking fee, but the clerk was willing to waive it for me (thank you!) Breakfast seems a bit pricey at $15.99 compared to many hotels in this class offering breakfast at no charge, but we liked everything else about it.
- KQKQC QC5 days ago5.0Star did an amazing job checking us in. Great hotel and great service
- HKHeidi KoshmanJan 1, 20265.0The staff was so friendly and the hotel very clean. We stayed in a suit and had a nice kitchen space. It did not have dishes but we made due.
- LOLindsey O'LassiterDec 30, 20251.0Kitchen and bar staff: lovely in every way. Front-desk staff --especially Sonia (sp?) -- PERFECT, helpful, and kind; however, unfortunate notable exception must be made for Chii who unlike her coworkers consistently acted combative and weirdly hostile on every occasion I had to interact with her. Bumpiness of *some* service notwithstanding, the massive failure of this otherwise decent property was its significant amenity failures, most specifically their baffling lack of ability to provide the advertised wifi for even a single moment of a multi-day stay. It just never worked, and multiple mentions to staff did not resolve the issue. Primarily pointing to corporate in this failure as, when I later brought it to corporate's attention they took no accountability for the significant amenity failure - as if some of us have the luxury of being able to just not log in to their job while traveling?? Crazy work and I was shocked that corporate offered zero concession for this massive failure. Now I have to escalate the issue and that's frustrating, so other travelers be forewarned that if you expect to use internet on either your laptop or device -- you'll be using your data and because of that, most likely won't be able to connect to work the ENTIRE TIME. It is 2025 in Phoenix, right? Also notably unexceptional were the hot tub that so badly needed a "fresh-up" that when I stepped a toe in, deciding whether to use it or not, one guest walking by glanced at the water, looked at me, then said, "too dirty for me" before moving on. He..wasn't wrong. The chain is value-priced for the area but still charging market rate, though when they categorically underperform on delivering amenities as advertised, they are not doing their brand any good, and I for one, will choose another option the next time I'm in the area. Edited to add: they have not refunded the $100 deposit some 6 weeks later so now THAT'S in dispute too. Shameful.
- GWGreg WingNov 30, 20251.0No cleaning services for days even after repeated requests. Air conditioner didn't work and they were too full to give me another room. I am diamond elite with IHG and stay over 100 nights a year with them and it was aweful service. They are busy was their excuse. One lady tried to help, said she would add 10,000 points for the entire stay to compensate, and it never happened. The manger emailed me but never replied. They had to show a response to the awful review I gave them with IHG, but they didn't do anything about anything. Choose another hotel, they're ate many options.
Frequently Asked Questions About Holiday Inn Phoenix - Chandler by IHG
What are the check-in and check-out times at Holiday Inn Phoenix - Chandler?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free Wi-Fi in public areas?
Yes, free Wi-Fi is available in public areas at the hotel.
Are pets allowed at Holiday Inn Phoenix - Chandler?
Yes, both dogs and cats are welcome at this pet-friendly hotel.
Is there a fitness center and swimming pool available for guests?
Yes, the hotel offers a free 24-hour fitness center with elliptical and treadmill machines, as well as outdoor heated pools and a hot tub.
Does Holiday Inn Phoenix - Chandler provide accessibility features?
Yes, the hotel is mobility accessible and provides accessible parking and elevators for guests.
Is breakfast available at the hotel?
Yes, breakfast is available at Holiday Inn Phoenix - Chandler.
Are there on-site dining options or bars at the hotel?
Yes, the hotel has one restaurant and a bar onsite for guests to enjoy dining and cocktails.
What nearby dining options are available around Holiday Inn Phoenix - Chandler?
Nearby dining options include The Spoke Cafe, known for American cuisine and coffee, and St. Amand Kitchen & Cocktails, which offers American food and a cocktail bar experience.
What health and wellness services are available near the hotel?
Several health and wellness centers are close by, such as TruMotion Chiropractic, Fountains Dental Care, Sonoran Gastroenterology Associates, and Dyscover Med Spa, providing physical therapy, dental care, medical spa treatments, and more.
Are there convenient services near Holiday Inn Phoenix - Chandler to assist with meetings or events?
Yes, the hotel offers four meeting rooms and onsite catering. Nearby services include real estate agencies like Go Sold Realty and Open Escrow With Me for event planning and accommodations.