Holiday Inn Express & Suites Bullhead City by IHG

Reviews

• CH

  Crystal Hernandez

  3 days ago
  1.0
  Be careful at checkout even if a rate says “fully refundable,” the cancellation deadline can vary depending on the rate you select. I selected a room and, during checkout on hotels direct site, was prompted to become a member for a discounted rate. I chose that option, and both rates appeared refundable, but the difference in cancellation deadlines was not clearly highlighted. I canceled 4 days before a Friday–Saturday stay and spoke with the manager, who declined to refund beyond one night despite several days notice. Given the advance notice and demand for those dates, I was disappointed there wasn’t more flexibility. Not a great experience. The property’s response implied this was resolved, but there was no resolution for me. I also reached out by email. As of today, the hotel is showing no availability for the weekend I canceled, and the remaining charge was not refunded. I canceled with enough time for the room to be rebooked, but no flexibility was offered.
• CK

  Christy Koon

  5 days ago
  4.0
  I went here to sell some coins when the American pickers ( or whoever they were) came to town last week. The hotel itself appeared to be clean and the people working there seemed nice.
• CB

  Cindy Banda

  Apr 22, 2026
  5.0
  My first time staying with my husband and children and the location was perfect. Only five minutes from a family wedding venue. Customer service was great. Rooms were clean and spacious. Breakfast was okay. Hope they add more variety to the breakfast menu. My children loved the indoor kid pool and regular pool.
• MD

  mike deshane

  Apr 1, 2026
  5.0
  The staff and supervisor are amazing!! She was very friendly and allowed me to check in early as I was on a buisness trip with fluctuating schedules. I must say for what this hotel offers with pool cleanliness location breakfast and above all the staff. This far out beats any airbnb! Highly recommend
• KS

  K Simmons

  Mar 16, 2026
  5.0
  Excellent service and close to casinos in the river