Business Details
About
HotelHilton
The Hilton Garden Inn Phoenix/Avondale hotel is conveniently located in the west corridor of Phoenix, Arizona, near Glendale, Goodyear, Tolleson and Litchfield.
Location
Hilton Garden Inn Phoenix/Avondale
11460 West Hilton Way, Avondale, AZ
85323, United States
Hours
Reviews
4.1
1,392 reviews
5 stars
728
4 stars
349
3 stars
129
2 stars
64
1 star
122
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about the cleanliness of rooms and common areas, with reports of dirty bathrooms, unvacuumed hallways, and overall lack of maintenance.
Outdated Facilities
Several customers noted that the hotel is in need of remodeling, citing old furniture, worn carpets, and outdated amenities.
Customer Service
While some guests praised individual staff members for their friendliness, many others reported poor service, including unhelpful front desk staff and issues with room assignments.
High Costs
Guests expressed dissatisfaction with additional charges for parking and breakfast, which they felt should be included in the room rate.
Mixed Experiences
Some customers had positive experiences with specific aspects like the restaurant and location, but overall sentiment leaned towards disappointment.
- DDDarron Sanderson (Darron)Dec 15, 20251.0(We live in Avondale). But, I was doing my daily walk and stopped in today. The side door was locked, (access control). I entered the front door, and asked the cook if I could use their bathroom., He said no, I couldn't because I wasn’t a guest at the time. To just use the bathroom? Come on guys.
- JAjacqueline andrusDec 9, 20255.0My first time went for the make-up blow with my daughter was great had a wonderful time
- NGNacho GrandeDec 6, 20251.0Hi so we recently stayed at this hotel , and it was not too pleasant , the bathroom had a constant smell of sewage / poop , the room was okay but it was somewhat outdated , it was an okay stay but it was not pleasant having that constant smell of sewage/ poop ,
- LGLucresia GomezDec 1, 20251.0This has been by far the worst experience I have had in a Hilton hotel. Upon arriving, the remote did not work. It was on one channel and honestly we were too tired and only staying for one night to really care. No real amenities included, as this place charges for breakfast and the waters in the room, usually free, were $3 each! Check out is at 11 and they mean 11! At 11:07 we have had someone knock on our door to let us know that check out was at 11 and a call from the front desk to ask if we were planning on extending our stay and remind us that check out is in fact at 11 am sharp! Will not stay at this Hilton again.
- DLDalila LopezNov 22, 20253.0The room was typical and clean but they penny pinch on everything. It was a little insulting to see the notice on the water bottles in our room (which are normally included with the stay) that clearly stated that they will cost us $3.00 each since they’re free ONLY to the gold, diamond and silver members—seriously? And they have coffee in our room but no sugar, creamer or stirrers. I wonder if those cost extra also? No free continental breakfast—God forbid! And $5 parking fee!? Wow—it’s not the cheapest hotel and clearly not the best. Comfortable stay but will be looking for another hotel next time. Thankfully we were only here for one night anyway.
Frequently Asked Questions About Hilton Garden Inn Phoenix/Avondale
What are the check-in and check-out times at Hilton Garden Inn Phoenix/Avondale?
Check-in time is 3:00 PM, and check-out time is 11:00 AM.
Does the Hilton Garden Inn Phoenix/Avondale offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
Are pets allowed at the Hilton Garden Inn Phoenix/Avondale?
Yes, both cats and dogs are welcome at the hotel.
Is the Hilton Garden Inn Phoenix/Avondale accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, and is mobility accessible.
What dining options are available at the Hilton Garden Inn Phoenix/Avondale?
The hotel has one restaurant, offers breakfast, room service, and has a bar on-site.
Does the Hilton Garden Inn Phoenix/Avondale provide fitness facilities?
Yes, a fitness center is available free of charge.
Are there any nearby dining options to Hilton Garden Inn Phoenix/Avondale?
Yes, nearby dining options include Culver's for fast food, Starbucks for coffee, Ruby Tuesday for burgers, and Carlos O'Brien's Mexican restaurant.
What nearby hotels are located near Hilton Garden Inn Phoenix/Avondale?
Nearby hotels include Homewood Suites by Hilton Phoenix-Avondale, Residence Inn by Marriott Phoenix West/Avondale, and My Place Hotels.
What transportation options are available near Hilton Garden Inn Phoenix/Avondale?
The hotel offers a local shuttle service and is conveniently located near the I-10 Freeway for easy access.
Are there any recreational or fitness centers near Hilton Garden Inn Phoenix/Avondale?
Yes, nearby fitness and sports centers include American Sports Center, Randall Mc Daniel Sports Complex, American Sports Centers, Lil' Kickers - ASC Avondale, and Crossfit.