Business Details
About
Hotel
Embrace the Tru in you at our newly built Tru by Hilton West Memphis, AR hotel, conveniently located at exit 279A on the service road facing I-55 and I-40. Easily accessible to St. Jude Children’s Research Hospital, Baptist Memorial-Crittenden County hospital, FedEx Forum, ASU-MidSouth and Downtown Memphis. Free WiFi, a huge bathroom, a 55-inch TV with HD Channels and a fridge comes as standard in all rooms. Business travelers stay connected while on the road with our 24 hour business center.
This West Memphis hotel is located just across from Southland Park Gaming & Racing offering the best in gaming, racing, and dining. This property is also just across the Mississippi River from Bass Pro Shop's national destination experience located inside the massive iconic Pyramid in Downtown Memphis, TN. This immersive retail experience offers something for everyone from the serious outdoor enthusiast to families looking to have fun.
You’ll love waking up to our free 'Build Your Own' breakfast with 30 sweet and savory toppings to customize your bagel, donut, yogurt or oatmeal. For fun snacks, single-serve wine and beer or a light meal on the go, stop by the 24/7 market located at the front desk.
Enjoy the latest in workout equipment including treadmills, elliptical trainers and free weights at the fitness center or take a swim in our indoor pool. Spend time in the lobby, where you can eat, play pool, work in the semi-private alcoves or just relax in the comfy chairs.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.1
790 reviews
5 stars
442
4 stars
149
3 stars
67
2 stars
72
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, especially Shawna and other front desk personnel, received high praise for their friendliness and helpfulness.
Cleanliness
While many guests found the hotel clean, there were several reports of issues such as mold, dirty bathrooms, and unclean common areas.
Comfort
Guests generally found the beds comfortable, but some reported issues with noise from adjacent rooms and thin walls.
Breakfast Quality
Breakfast was described as decent and satisfying, though some guests noted it could be repetitive and needed more variety.
Location
The hotel is conveniently located near the highway and close to casinos, but some guests mentioned the surrounding area felt unsafe.
- KRKelly RouthOct 30, 20255.0Stayed 1 night. Great for the time we were there.
- GPGary POct 9, 20255.0Great Management & Shawna the manager is great. She is very friendly..
- PPPrakhar PandeyOct 9, 20255.0One of the best hotels I have ever been to. When I arrived, it was pretty late, but still the front desk person was helpful. Room's AC was a little leaky, but the room was spacious and cozy at the same time somehow. The beds were comfortable too. In the morning, the breakfast was nutritious but healthy. Location is amazing since I was going to Chicago and this was right along the route and 15 mins from Memphis too! Overall, I recommend especially for the value you're getting.
- MCMITCH CLINKENBEARDOct 1, 20255.0Clean room, decent bed, shower a little on the wimpy side, lots of hot water. Well maintained and great exterior lighting for night security. Clerks were good for checking in and out. Yes there are some carpet stains, but door locks work, A/C's work, lighting works, the things that to me make a decent hotel. Close to the casino if that's what your into. A few restaurants fairly close by. Breakfast good. Lots of snacks for sale in the lobby.
- DWDesi WrightSep 27, 20253.0The hotel is getting a bit worn. Breakfast is good. Location is OK but’s not hard to get to depending on which side of the highway you are on. Our room was clean but we noticed a strong gas-like smell that seemed to become stronger when the air conditioner was running. I woke up in the middle of the night and was very concerned so shut off the air and ventilated the room. The smell was not present in the hall, and we are concerned about a possible gas or refrigerant leak. I left a note for maintenance to check the unit before the next guest checks in… didn’t see anyone at the front desk when I went to get breakfast.
Frequently Asked Questions About Tru By Hilton West Memphis
What are the check-in and check-out times at Tru By Hilton West Memphis?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel provide free breakfast?
Yes, free breakfast is available with a 'Build Your Own' option including 30 sweet and savory toppings.
Is Wi-Fi available throughout the hotel?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does the hotel offer?
The hotel is mobility accessible and features accessible parking and an accessible elevator.
Is there an indoor pool and fitness center available at the hotel?
Yes, there is one indoor pool and a fitness center that is free to use.
Does the hotel provide contactless check-in or digital keys?
Yes, both contactless check-in/check-out and digital guest room keys are available.
Are there any nearby attractions or points of interest?
The hotel is near Southland Park Gaming & Racing and just across the Mississippi River from the Bass Pro Shop inside the iconic Pyramid in Downtown Memphis.
How can I get to the hotel from the airport?
Although the hotel does not offer an airport shuttle, Lets Go Transportation nearby provides airport shuttle and taxi services.
What dining options are available nearby the hotel?
Nearby dining includes restaurants such as Charred Oak, The Kitchens buffet, Ignite Steakhouse, Blanes at the Radisson, The Fry House, Seasons Cafe, Las Margaritas Mexican restaurant, Sports Bar & Grill, and Sammy Hagar's Red Rocker Bar & Grill.