Is Wi-Fi available throughout the hotel?

Yes, free Wi-Fi is available in public areas and there is a public internet terminal.

Are pets allowed at the hotel?

Yes, both cats and dogs are welcome at the hotel.

What accessibility features does the hotel offer?

The hotel is mobility accessible and features accessible parking and an accessible elevator.

Is there an indoor pool and fitness center available at the hotel?

Yes, there is one indoor pool and a fitness center that is free to use.

Does the hotel provide contactless check-in or digital keys?

Yes, both contactless check-in/check-out and digital guest room keys are available.

Are there any nearby attractions or points of interest?

The hotel is near Southland Park Gaming & Racing and just across the Mississippi River from the Bass Pro Shop inside the iconic Pyramid in Downtown Memphis.

How can I get to the hotel from the airport?

Although the hotel does not offer an airport shuttle, Lets Go Transportation nearby provides airport shuttle and taxi services.

What dining options are available nearby the hotel?

Nearby dining includes restaurants such as Charred Oak, The Kitchens buffet, Ignite Steakhouse, Blanes at the Radisson, The Fry House, Seasons Cafe, Las Margaritas Mexican restaurant, Sports Bar & Grill, and Sammy Hagar's Red Rocker Bar & Grill.

Brand Certified

Tru By Hilton West Memphis

4.1

(803 reviews)

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Business Details

1400 N.18th St., West Memphis, AR

72301, United States

(870) 400-0007

https://www.hilton.com/en/hotels/awmruru-tru-west-memphis/

About

HotelTru by Hilton

Embrace the Tru in you at our newly built Tru by Hilton West Memphis, AR hotel, conveniently located at exit 279A on the service road facing I-55 and I-40. Easily accessible to St. Jude Children’s Research Hospital, Baptist Memorial-Crittenden County hospital, FedEx Forum, ASU-MidSouth and Downtown Memphis. Free WiFi, a huge bathroom, a 55-inch TV with HD Channels and a fridge comes as standard in all rooms. Business travelers stay connected while on the road with our 24 hour business center. This West Memphis hotel is located just across from Southland Park Gaming & Racing offering the best in gaming, racing, and dining. This property is also just across the Mississippi River from Bass Pro Shop's national destination experience located inside the massive iconic Pyramid in Downtown Memphis, TN. This immersive retail experience offers something for everyone from the serious outdoor enthusiast to families looking to have fun. You’ll love waking up to our free 'Build Your Own' breakfast with 30 sweet and savory toppings to customize your bagel, donut, yogurt or oatmeal. For fun snacks, single-serve wine and beer or a light meal on the go, stop by the 24/7 market located at the front desk. Enjoy the latest in workout equipment including treadmills, elliptical trainers and free weights at the fitness center or take a swim in our indoor pool. Spend time in the lobby, where you can eat, play pool, work in the semi-private alcoves or just relax in the comfy chairs. Affordable travel now comes with unexpected things – like certainty.

Location

Tru By Hilton West Memphis

1400 N.18th St., West Memphis, AR

72301, United States

Get Directions

Hours

MondayOpen 24 Hours

TuesdayOpen 24 Hours

WednesdayOpen 24 Hours

ThursdayOpen 24 Hours

FridayOpen 24 Hours

SaturdayOpen 24 Hours

SundayOpen 24 Hours

Reviews

4.1

803 reviews

5 stars

451

4 stars

148

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many reviews praised the friendly and helpful staff, particularly mentioning Shawna and other front desk employees for their exceptional customer service.

Cleanliness

While some guests reported clean rooms, others noted issues with unclean bathrooms and dirty linens, indicating inconsistent housekeeping.

Wi-Fi Issues

Several customers experienced unreliable Wi-Fi, which was particularly problematic for business travelers.

Breakfast Quality

The breakfast received mixed reviews; some found it satisfactory while others described it as basic and in need of improvement.

Location Concerns

The hotel is conveniently located near the highway, but some guests expressed concerns about the surrounding area being sketchy.

JW
Jason Wade
Feb 18, 2026
5.0
We spent one Thursday night at this location last week and it was excellent. We were greeted warmly by Shawna and the lobby was amazing. Great 24/7 snack options, pool table and clean spaces. Room was small but clean and adequate. I don't sleep well in hotels and got a great nights sleep here. Breakfast was pretty good and again, Shawna and team were just lovely and fun to be around. Great value and experience overall.
LR
Loretta Robertson
Feb 8, 2026
1.0
BEWARE This Hilton places a pre authorization amount twice on your credit card. And the 2nd pre authorization is not removed for several days after you have checked out. Further more the supposed manager on Sunday at 1 pm is RUDE on the phone. I’ll never stay at this TRU again.
AK
Abhishek Kumar
Jan 20, 2026
3.0
Room - was clean and comfortable Breakfast - very basic Wi Fi - didn't work
CC
CA
Jan 16, 2026
1.0
I was disappointed with my stay and, as someone who frequently stays in hotels for work, I can confidently say I would not return to this one. A stable Wi-Fi connection is essential for my job, and unfortunately the Wi-Fi here was extremely unreliable. I spoke with the front desk about the issue and was told that this is a common, ongoing problem due to the building’s service limitations. That is unacceptable for a hotel, especially for business travelers. To make matters worse, I also had very poor cell service inside the hotel, so even using my mobile hotspot was not an option. I had to leave the hotel and work from a diner in the area just to get a connection. If you rely on Wi-Fi or need to work remotely during your stay, I would strongly recommend choosing a different hotel.
JN
Jerry Nugent
Dec 29, 2025
5.0
Room was very clean and neat. Bed was comfortable. We checked in and front desk crew was very friendly both at check in and at check out. Breakfast was good and food was kept hot and clean. We stayed at a few hotels between Indiana and Texas and this one by far was the best with the friendliest staff! Love the little whiteboards by the elevators that shows things to go do close by and restaurants good to eat at. We stay at hotels everywhere and always ask the locals for a good place to eat at. Sometimes they don't really know. This was a great idea and very central for every guest to see getting off and on the elevator! Also loved the little reading nooks in the lobby. Loved it!

Frequently Asked Questions About Tru By Hilton West Memphis

What are the check-in and check-out times at Tru By Hilton West Memphis?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM.

Does the hotel provide free breakfast?

Yes, free breakfast is available with a 'Build Your Own' option including 30 sweet and savory toppings.

Brand Certified Facts from Tru By Hilton West Memphis

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Certified March 01, 2026Yext Knowledge Graph

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