Hampton Inn Maumelle

Reviews

• DS

  David Steele

  Nov 4, 2025
  3.0
  Crunchy towels, drapes don't close so lights coming through windows. Only liquid soap for bathing.
• BA

  Belinda A

  Nov 2, 2025
  5.0
  Staff were excellent, friendly and helpful. Safe area, easy access to things one might need. Will stay again for sure.
• AA

  Anonymous1

  Oct 19, 2025
  1.0
  Oh boy, where do I even start with this Hampton Inn? Let’s just say the bad seriously outweighs the good here. But, in the spirit of fairness, I’ll start with the positives. The location’s decent, you can grab a bite to eat or pick up some travel supplies nearby without much hassle. If you end up with a room in the back of the hotel, you at least get a nice view of the woods and some peace and quiet. And that’s about where the good news ends, because honestly… this place gets nasty real fast. Let’s talk about cleanliness…. or rather, the total lack of it. The carpets are absolutely disgusting. I’m talking filthy by the elevators, grimy in the hallways, and downright nasty in the rooms. In some spots, the carpet is so worn down it’s basically holding on for dear life at the seams. And the dirt buildup along the edges? Yeah, you can’t miss it, it’s everywhere. Honestly, even the furniture looks like it hasn’t seen a cleaning rag in a long time. Out back, there are not one, but two broken-down cars just sitting there like permanent fixtures. They’ve been there so long they’ve got flat tires and a nice layer of mildew and dirt on top, real classy looking for a Hilton brand hotel parking lot. The trash cans around the property? Overflowing. Because why not add to the charm, right? And then there’s the pool. Oh, the pool. It’s less “relaxing hotel amenity” and more “backyard swamp.” Sure, it was October, so maybe it was closed for the season, (questionable since temperatures were still in the 80s), but this thing hasn’t been touched in months, maybe even years. It looked like something out of a horror movie where a swamp creature emerges from. ***EDIT TO ADD*** There is a prior review from three months earlier that includes a photo of the pool, and it was swampy green; so, it has NOT been maintained. The owner replied to that review they were addressing the issue, but OBVIOUSLY THEY ARE NOT! The room wasn’t much better. You could tell it hadn’t had proper deep cleaning in a long, long time. There were old splatters on the walls, grime in every corner, and stains that looked like they have seen it all. The fitted sheet even had a massive old stain on it, because apparently, “clean or new linens” are optional here. And to top it off, there was a huge spiderweb in the corner, complete with its own layer of dust. That thing had been there long enough to qualify for residency. And let’s talk about towels. Who needs an exfoliating scrub when the towels themselves feel like sandpaper? Seriously, one swipe and you’ve got a full-body peel. And if you’re hoping for something that actually covers your body, good luck. These things are so small they barely qualify as hand towels. You would have to use two just to feel modest walking around. The staff here might as well be ghosts, occasionally appearing from the back room by the front desk or just standing in the open back doorway by the elevator, silently watching. Creepy doesn’t even begin to cover it. When they did acknowledge me, it was with all the enthusiasm of someone being forced to work in customer service in a haunted house. I genuinely felt like I was inconveniencing them just by existing. To top it off, when I was trying to load my car early in the morning, the overnight employee had manually locked the front doors. The key card scanner was useless, so I had to walk around to a side entrance (where it is dark) just to get back in. When I mentioned it later, she proudly pointed out the manual lock she used, as if that somehow made it better. By the time I left, I couldn’t decide if I had just stayed at a Hampton Inn or accidentally wandered into an abandoned set from The Walking Dead. Between the filthy carpets, swampy pool, scratchy towels, and questionable stains, I was counting down the minutes until checkout. It’s a shame, because the location actually isn’t bad, but this place desperately needs a deep clean, a renovation, and maybe an exorcism. Until then, do yourself a favor and book somewhere that doesn’t double as a health hazard.
• TF

  Todd C. Fell

  Oct 16, 2025
  5.0
  Was in town for a meeting. Parking lot easy to access and free to park. Checked in online with electronic key and worked with no issues. Later stopped and has a room key made as back up and staff was very courteous and friendly. Room was very clean. Bed was very comfortable but the pillows were horrible. Pillows actually affected my sleep for the night. The room had a refrigerator and microwave. HVAC worked great. Bathroom was very clean and well stocked. Free breakfast with decent selection. Other than the pillow issue, it was a great place to stay.
• DB

  Dan B

  Oct 14, 2025
  1.0
  Such a horrible experience. I've stayed a dozens of Hilton properties around the world and have never experienced such treatment as I had at this property. The "General Manager" was so rude, arguementative and self-entitled. She never gave me the opportunity to even speak about the problem while attempting to check in. I would welcome the opportunity to speak with a District Manager about this. Avoid this property, at all costs!!!

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