Several reviews noted issues with cleanliness, including mold in bathrooms and dirty rooms, while others praised the hotel for being clean.
Staff Service
Customer service experiences varied; some guests highlighted friendly and accommodating staff, while others reported rude or unhelpful interactions.
Comfort and Amenities
Guests appreciated the comfortable beds and good breakfast, but there were complaints about outdated rooms and maintenance issues.
Noise Levels
Multiple reviews mentioned noise disturbances from A/C units and other guests, impacting the overall comfort of the stay.
Value for Money
Many customers felt the hotel was overpriced for the quality and condition of the rooms and amenities.
LP
Lynnette Powell
Sep 10, 2025
3.0
Noisy, moldy/mildew/stale smell in rooms, mold in bathrooms, A/C was difficult to regulate since there was a wall thermostat and one on the unit. No instructions on which one to use so I set both the same but it still didn’t keep the room comfortable.
LB
L B
Sep 9, 2018
5.0
Holiday inn was a pleasant visit. The rooms were nice and comfy. The breakfast was awesome. The only complaint was that the new attendant from night shift did not know how to do the check in through third party and ended up charging me on my card when it was already paid for. The morning attendant caught this issue and fixed it. Good service as of this moment.
Frequently Asked Questions About Holiday Inn Express & Suites Magnolia-Lake Columbia by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Magnolia-Lake Columbia by IHG?
The check-in time is 3:00 PM and the check-out time is 11:00 AM.
Is breakfast included with my stay at Holiday Inn Express & Suites Magnolia-Lake Columbia by IHG?
Yes, a free buffet breakfast is available for all guests.
Does Holiday Inn Express & Suites Magnolia-Lake Columbia by IHG offer free WiFi?
Yes, free WiFi is available in all public areas of the hotel.
Are pets allowed at Holiday Inn Express & Suites Magnolia-Lake Columbia by IHG?
No, pets including cats and dogs are not allowed at the hotel.
Is the hotel beginner-friendly and suitable for families with children?
Yes, the hotel is kid-friendly and kids stay free up to age 19.
What accessibility features does the Holiday Inn Express & Suites Magnolia-Lake Columbia by IHG provide?
The hotel offers accessible parking, elevator access, and is mobility accessible.
What hygiene and safety measures are implemented at the hotel?
The hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, removes high-touch items, and provides sanitizer throughout the property.
What nearby dining options are available around the Holiday Inn Express & Suites Magnolia-Lake Columbia by IHG?
You can enjoy Mexican cuisine at El Parian and Cancun Mexican Restaurant, quick bites at Taco Bell, and pizza from Domino's Pizza and Pizza Hut, all located nearby.
Are there convenient services near the hotel for shopping and essentials?
Yes, nearby places like Walgreens pharmacy and Brookshire's Pharmacy offer convenience items and health supplies. You can also find thrift stores like Second Chances Thrift Store and flea markets such as Deanne's Hitchin' Post.
How can I easily reach Holiday Inn Express & Suites Magnolia-Lake Columbia by IHG using local transportation or nearby landmarks?
The hotel is near key landmarks like Ridge At Magnolia making it easy to locate. Nearby gas stations such as Exxon & Mobil Stations and Valero can assist if driving. For entertainment, there is a Redbox kiosk close by for movie rentals.