Staybridge Suites Hot Springs by IHG

Reviews

• JW

  Jessica White

  6 days ago
  1.0
  If you are accustomed to staying in Residence Inn by Marriott this is not even close to be comparable. Room 106 was an absolute disaster and should be condemned. Upon entering you are hit with VERY moist air. Like imagine Florida in the summer before a storm but indoors. EVERYTHING was damp…sheets-damp, towels-damp, couch cushions-damp, chair cushions-damp, our clothes after coming back to the room after leaving for 6 hours-damp. There was water leak marks everywhere, bathrooms, bedrooms and kitchen area. Only half of the screen works on the TV. I went to express concerns about this to the front desk staff & was told it is a “known issue”. So the management team is aware of the disrepair, damp air and malfunctioning TV and don’t care to fix or replace it. The furniture in the living space is in desperate need of replacement, the cushions are below the edges of the couch before you sit in it. And the chair is absolutely filthy. Also how they have the shower curtains hung does not allow for the shower curtain to actually keep any water IN the shower. It only covers the middle section so there were huge puddles of water on the floor after each shower any of my family members took. Don’t waste your money, stay somewhere else. Will absolutely never stay here again.
• BP

  Brittany Pope

  Apr 2, 2026
  5.0
  Such a beautiful area. And the rooms were kept so clean! We stayed for 4 days and couldn't have been happier with the experience. Only recommendation is we wish there were more gluten free food options at breakfast or during their happy hour.
• AK

  Angie Kidd

  Mar 30, 2026
  1.0
  Front dest personal jonah lacked experience and professionalism inhandling guest services. This was the worst experience we have ever had in 40 years of travels.
• WH

  William Horne

  Mar 19, 2026
  1.0
  Booked my room 1 month in advance. I was headed into town and received a phone call from Linda at Staybridge 2 hours before my check-in time. She was just informing me my reservation had been canceled because the room needed maintenance. No apology, nothing sincere, no other rooms just hey your canceled.
• MT

  Mike Thompson

  Mar 16, 2026
  3.0
  Rooms need to be updated. They ran out of towels! A lot of children running through the hallways and up and down the stairs. Maid service was whenever they got to it. Had no maid the first 3 days until we asked why. Then they came for a few days, then stopped again.

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