Business Details
About
Hotel
Embassy Suites by Hilton at Hot Springs Convention Center, located in the Ouachita Mountains, is adjacent to the Hot Springs National Park and attached to the Hot Springs Convention Center that offers 360,000 sq. ft. of meeting space. It is the only full service all suite property in Hot Springs. On-property outlets include Spa Botanica, Cascades restaurant and the Marketplace Gift Shop. Amenities include complimentary full cooked-to-order breakfast, evening reception with complimentary snacks and cocktails, shuttle service to numerous attractions, indoor pool, hot tub, fitness center and business center.
Area attractions close by or a short drive away include Historic Bathhouse Row, Oaklawn Thoroughbred Racing and Gaming, Magic Springs Theme and Water Park, Garvan Woodland Gardens, Historic downtown with great shopping galleries and restaurants, Hot Springs Mountain Tower, Superlift Off Road Vehicle Park, Lakes Hamilton, Ouachita and Degray and much more. Companies located in the area include Weyerhaeuser, Xerox, Triumph, CHI and St. Vincent National Park Medical Center.
Location
Embassy Suites by Hilton at Hot Springs Convention Center
400 Convention Boulevard, Hot Springs, AR
71901, United States
Hours
Reviews
4.3
3,342 reviews
5 stars
2,117
4 stars
588
3 stars
244
2 stars
168
1 star
225
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, helpful, and going above and beyond to assist guests.
Room Cleanliness
While some guests found the rooms clean and spacious, others reported issues with cleanliness and maintenance, including dirty bathrooms and inadequate housekeeping.
Breakfast Experience
The breakfast received mixed reviews; while many enjoyed the made-to-order omelets and variety, others complained about long lines, lack of utensils, and cleanliness issues in the dining area.
Check-in Issues
Several guests experienced delays during check-in, with rooms not being ready on time, leading to frustration.
Parking Concerns
Guests noted challenges with parking availability and safety, particularly in poorly lit areas.
- TWThomas Wardlaw3 days ago5.0I want to start with a few shout outs to Billy at the front desk, Rachael and Parrick at bar, Krissy at the omelet station and the rest of the staff. Thank you all for being exceptionally courteous. Love this Hilton location. Walking distance to some restaurants and the Copper Penny. Keep up the great work. See you again in a few months.
- JRJR R.6 days ago5.0I really enjoyed my time at Embassy Suites Hot Springs. Anna at the front desk was Great and very professional despite being full during check in. We had a maintenance issue and the tech responded very quick and resolved the issue in a very timely manner. (Especially on a Sunday morning) Didn't get his name but was also very professional. Patrick at the evening reception was also Great. Overall my stay has been great. The renovations is very nice and the rooms were clean. The breakfast was good but the omelet guy seemed to be very overwhelmed. I understand on Sunday, since the whole hotel was full but the next two days he still seemed overwhelmed and a bit lackluster.
- CMChristopher McMillanNov 13, 20255.0The hotel is absolutely phenomenal. I have not had a chance to walk around the area yet, but it's a 9-floor facility. The staff are second to none. Extremely cordial and very polite. Of course I have not had a chance to try the happy hour due to the fact that I work midnights and when I got here I was exhausted. I will try that tonight and let you know. But overall it's extremely quiet. Very peaceful. The beds are extremely comfortable. I have the tube King. I'm sorry. Two queen rooms and it's extremely nice. The hot water's sufficient could have a little more water pressure, but overall you can't go wrong. The breakfast was superb and I can't wait to send you photos of the room now
- ASAndrew ShenNov 12, 20254.0Really good service at the front desk from Billy. Nice rooms if a little dated, large lobby, free drinks at happy hour, and a free breakfast. The room had kinda small and lumpy pillows and a really loud AC unit, so loud we had to turn it off at night. The free food isn't groundbreaking or anything, but they had fruit, yogurt, and wheat bread which was appreciated. Given the location and price of the other hotels in the area, its probably one of the best deals if you want to be close to downtown HS.
- SMSteven MimsNov 2, 20253.0Positives: - front desk staff was on point & very polite! - omelette guy at breakfast killed it with speed & great omelettes! Negatives: - no bedding for the pullout sofa. - no parking at the hotel. Had to park off-site. They are supposed to charge to park but they didn't because people not staying at the hotel would park there. Easy fix would be to hand out parking passes to guests & tow vehicles without parking passes! - Went to breakfast buffet early as advised by the front desk & they still had a hard time keeping it stocked with dishes and food. - housecleaning- we specifically requested housecleaning after our 2nd night. They only cleared trash & changed out towels. Told front desk, they apologized and had them come back. Next visit they half-assed made the bed but didn't make any effort to wipe any counters down in the bathroom or kitchenette. Didn't refill the shower gel either.
Frequently Asked Questions About Embassy Suites by Hilton at Hot Springs Convention Center
What types of rooms does Embassy Suites by Hilton at Hot Springs Convention Center offer?
The hotel offers full suite rooms, being the only full service all suite property in Hot Springs.
Is breakfast included with a stay at the hotel?
Yes, the hotel provides a complimentary full cooked-to-order breakfast.
Does the hotel have facilities for hosting events or meetings?
Yes, it is attached to the Hot Springs Convention Center with 360,000 sq. ft. of meeting space and has 36 meeting rooms available.
What accessibility features are available at the hotel?
The hotel offers accessible parking and elevators, and it is mobility accessible.
Are pets allowed during stay at Embassy Suites by Hilton at Hot Springs Convention Center?
Yes, both cats and dogs are welcome at the hotel.
What swimming facilities does the hotel offer?
The hotel has one indoor pool available but does not have an outdoor pool or hot tub.
What dining options are available on-site at the hotel?
There are two restaurants and a bar on the property, including Spa Botanica and Cascades restaurant plus the Marketplace Gift Shop.
Is there free parking available for guests at this hotel?
Yes, self-parking is available for free at Embassy Suites by Hilton at Hot Springs Convention Center.
What are the check-in and check-out times at the hotel?
Check-in begins at 4:00 PM, and check-out is by 11:00 AM.
What nearby attractions can I visit while staying at the hotel?
Nearby attractions include the Hot Springs National Park, Historic Bathhouse Row, Oaklawn Thoroughbred Racing and Gaming, Magic Springs Theme and Water Park, and Garvan Woodland Gardens.
Are there nearby venues for concerts or sports events close to the hotel?
Yes, the Bank of the Ozarks Arena and Summit Arena are nearby venues for concerts and basketball games that guests can enjoy.
Is there a shuttle service to local attractions from the hotel?
Yes, the hotel offers a local shuttle service to numerous attractions around Hot Springs.
What local dining options are near Embassy Suites by Hilton at Hot Springs Convention Center?
Nearby dining options include Bistro 400 and Corner Bar, both offering American cuisine close to the hotel.