Holiday Inn Express & Suites Harrison by IHG

Reviews

• MK

  Mary Beth Kennedy

  Nov 10, 2025
  3.0
  There was a water pressure issue when I checked in that was resolved the next day, did not receive any compensation. Otherwise a decent place to stay. The city of Harrison itself. I was not a fan of.
• RR

  RRB

  Nov 6, 2025
  1.0
  I have stayed at numerous hotels, and unfortunately, this was by far one of the worst experiences I’ve ever had. The problems began at check-in, which was significantly delayed for myself and many other guests — anywhere from two to five hours, and in some cases even longer. Some guests became so frustrated that they requested to cancel their reservations altogether. The staff appeared visibly irritated by the situation and, as a result, were short and dismissive with guests. Given the circumstances, I would have expected the hotel to offer some sort of compensation or discount for the excessive wait time, but none was offered. When we finally received our room, I was immediately concerned about the cleanliness, considering how rushed the preparation seemed to be. Upon entering, the room was extremely cold. I turned on the heat, but the heater emitted a strong burning smell — likely from dust and grime buildup — which made the room stink. On further inspection, we found gnats on one bedspread and what appeared to be blood spots on the sheets of the other bed. After leaving for an event and returning later that evening, the room was still freezing. I opened the blinds and discovered that the window had been wide open the entire time, apparently since before we first checked in. My husband then opened the microwave and asked why I had left food inside. I hadn’t — inside was a half-eaten, rotting styrofoam container of ribs from a previous guest. Absolutely disgusting. Later that evening, several members of our group, along with another group of guests, gathered in the lounge area to watch a sporting event on the televisions while others used the pool (for which, incidentally, there were no available towels). Everyone was simply relaxing, eating pizza, and watching TV — no one was being loud, disruptive, or inappropriate. At no point did any staff member approach us with a noise complaint or ask us to quiet down. Then, without warning, a hotel staff member walked over, turned off the televisions, and announced to a group of adults, “It is bedtime.” I was stunned by the unprofessionalism and rudeness of that comment, especially considering how patient and understanding many guests had been earlier regarding the long check-in delays. Naturally, this upset several patrons, who voiced their dissatisfaction. The staff then told everyone they were not allowed to remain in the lobby and called the general manager. When the manager arrived, rather than listening to guests’ concerns, she defended the staff and accused us of being disruptive — which was simply untrue. Overall, this experience was completely unacceptable. From the poor communication and lack of cleanliness to the disrespectful treatment of paying guests, this hotel failed on every level. I would strongly advise others to avoid staying here until serious improvements are made. *I have noticed that Lela Upton, the General Manager, has been responding to previous reviews. To clarify, Ms. Upton was directly involved in the issues referenced during my stay. It may be more appropriate for a different representative from the corporate office to review and respond to these concerns in order to ensure an impartial and constructive resolution.
• TB

  Terry Buecher

  Nov 4, 2025
  4.0
  Room was great. In the morning walked down the stairs and it smelledlike you were walking into grandma's kitchen. Then I ate and it was awesome. Biscuits and gravy, bacon, eggs, and potatoes.
• PS

  Patricia Smith

  Nov 3, 2025
  1.0
  We arrived for a very busy weekend as a youth football competition was happening. We booked a room with Holiday Inn, as usually it is my go to hotel when I travel. Check in began at 3:00pm, I arrived at 3:00pm and got in line. I waited 30 minutes, watching as some people were told their rooms were not ready, but others were kindly handed their room keys. I was told my room was not ready and there were 70 people who were late check outs. They said it would be about an hour before the room would be ready. I left to attend my daughter’s foot ball game and return afterwards, about 6/630. Still my room was not ready and the couple that was directly in front of me who had been at the hotel still had not received their room and were waiting for 3 hours. I did not receive a room until 715; that couple canceled their room reservation. No concessions were made as an apology to anyone. The hotel had preassigned rooms; meaning someone people had to wait FOUR HOURS while others only waited a few minutes or none at all. I can understand late check outs and running behind, but to allow people who show up way later than others to walk in and get a room immediately while making others wait hours is unacceptable. Then, at nearly MIDNIGHT I receive a call in my room with a very rude woman asking who I was and how I got a room key. I gave my name and stated the front desk gave me the keys after switching my room from another room stating that room was not presentable, she simply said okay and that she was about to cancel my reservation. I have NEVER had such a horrendous experience with a hotel and I definitely will not be using Holiday Inn again. I contacted their online helpline while I was waiting for my room and they did NOTHING to resolve the issue or offer some kind of concession. Never, never again.
• AZ

  Abbey Zander

  Nov 2, 2025
  1.0
  If I could give zero stars I would. Check in time is at 3pm - there were several individuals in our group whose rooms were not clean and ready until 5pm or even later for some. We were never communicated with, talked to so rudely, and some rooms were barely cleaned - only bedding changed. Our kids were told to get out of the pool at 10:30 - the pool closes at 11pm. The receptionist comes over to the tv, grabs the remote, turns the tv off and says “it’s time for bed”. Not once were we asked to quiet down or even notified of quiet hours. I’ve never experienced something like this and have stayed at many hotels. I wouldn’t recommend staying here, simply due to the disrespectful nature and lack of communication from the staff.

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