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Location
Holiday Inn Express & Suites El Dorado by IHG
1819 Junction City Road, El Dorado, AR
71730, United States
Hours
Reviews
4.1
231 reviews
5 stars
115
4 stars
62
3 stars
26
2 stars
8
1 star
20
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and attentive staff, particularly highlighting individuals like Brandy and Tara for their excellent service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty bathrooms and unkempt rooms, which negatively impacted guest experiences.
Amenities Discrepancies
Guests expressed frustration over advertised amenities, particularly the indoor pool being closed and breakfast options being limited or unsatisfactory.
Noise Complaints
Multiple reviews noted issues with noise from other guests and thin walls, leading to uncomfortable stays for light sleepers.
Mixed Experiences
While some guests had positive experiences with comfortable beds and good service, others reported significant issues that led to dissatisfaction.
- JGJanice GlidewellDec 27, 20255.0No complaints. Been here a week and no complaints. The new general manager Tara has been nothing but attentive to myself and everyone I have seen. Not only treating her guests with the utmost loyalty but the staff also.
- MLMike LewisDec 7, 20251.0I have been coming to El Dorado the last 4 years and I stay a month at the time. Now all of a sudden I can't get my food delivered to my room. That is crap I will find another hotel to spend my money at. The new GM is crap. Going to make y'all lose money. I'm not staying any more.
- ABAlan BoykinNov 15, 20251.0Hotel was decent but the maintenance man smelled to high heaven of booze!
- JHJ HicksOct 15, 20251.0No discounts or refunds even if you change rooms at 11pm because you spot a bedbug. Then for most of the morning in the new room the fire alarm was beeping low battery. Didn’t get any sleep really
- SMShelly MelsonOct 12, 20254.0We stayed 2 nights and had a king bed on 3rd floor. Check-in was pretty easy. Pool was down but it was advertised on their website that I was down for maintenance. Room was very clean and smelled good. King bed was very comfortable with firm and plush pillows. I love a softer bed and this more firm then I usually like but it was better then other hotels we’ve stayed at. Problem was first night was Incredibly noisy! people banging doors and yelling. They put a Big family with 4 kids next to us and it was Insane how noisy it was! Walls are so thin too. Ice machine down by elevator was noisy. Second night was much better as I’m assuming the people next door left. Shower is ok. Nothing special with so-so water pressure. Breakfast was Really good. Toast, eggs, sausage honey biscuits and pancakes. Coffee was horrible! But we are coffee snobs lol so we are picky. We will definitely stay again next time we are in town visiting our family
Frequently Asked Questions About Holiday Inn Express & Suites El Dorado by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites El Dorado by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free breakfast to guests?
Yes, complimentary buffet breakfast is available for free to guests.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel provides mobility accessible accommodations and accessible parking.
Are pets allowed in the hotel?
No, pets including cats and dogs are not allowed at the hotel.
What amenities does the hotel provide for fitness and relaxation?
The hotel features a fitness center, treadmill, and a hot tub for guest use.
Does Holiday Inn Express & Suites El Dorado offer contactless check-in and enhanced cleaning procedures?
Yes, the hotel offers contactless check-in and checkout, uses commercial-grade disinfectants, and has enhanced cleaning in guest rooms and common areas.
Are children accommodated at the hotel and is there a kids-stay-free policy?
Yes, the hotel is kid-friendly and children up to age 19 stay free when accompanied by adults.
What are some nearby dining options to Holiday Inn Express & Suites El Dorado?
Nearby dining options include Howell's BBQ, Antiguas Grill, La Hacienda Mexican Grill, Huddle House, Little Brother TexMex, and Goodcents sandwich shops.
Which other hotels or lodging facilities are located near Holiday Inn Express & Suites El Dorado?
Nearby hotels include Candlewood Suites El Dorado by IHG, Super 8, Econo Lodge Conference Center, and El Dorado EconoLodge.
Are there any nearby services useful for travelers near the hotel?
Yes, travelers can find car rentals at U-Haul, gas stations and convenience stores like Rapid Stop and Exxon & Mobil Stations, and self-storage facilities such as Allied Climate Controlled Storage and Dixie Self Storage.