Hilton Garden Inn Conway

Reviews

• PP

  Paolo Penna

  Nov 8, 2025
  4.0
  Confortable, clean and close to shopping center.
• RR

  Rebecca

  Nov 2, 2025
  5.0
  I got in much later than expected and was greeted by a friendly front desk attendant, very quick check in (which was highly appreciated due to the time of night). The bed was comfortable and room was huge. Breakfast in the morning was good, there was an area to order fresh food as well as an area to grab and eat quickly (mostly breads, but also fruits and yogurt). Staff was friendly, hotel was clean.
• PM

  Phil M

  Oct 19, 2025
  5.0
  Great staff, professional, courteous. Room was awesome. Had breakfast for both Saturday and Sunday morning, delicious.
• JL

  John Levins

  Oct 10, 2025
  5.0
  We were in town for an event with over 300 participants. We stayed at the two at Jason hotels. The Hilton gardens in Conway was super hospitable and we will be back when we come to town. Excellent staff clean rooms.
• JP

  Joe Purdy

  Sep 22, 2025
  1.0
  BEWARE: This hotel overbooks REGULARLY leaving unknowing customers stranded without any other options. We booked this hotel several weeks in advance of our event. The booking went fine and I received my confirmation. We drove 3.5 hours and arrived EXACTLY at check-in time. Upon arriving at the hotel, the person at the desk told us their computers were down and we would have to wait until they came back up because they cannot let anyone into a room u til they are back up. She estimated 30 minutes. After waiting in a long line of cranky customers, I gave her my name. She said “OH! You are one of my guests who we don’t have room for!” She explained that the hotel overbooked their rooms sometimes and there were multiple guests without rooms. I assumed that they would do the right thing and find us a room at another hotel at their cost, as has happened at other, nicer hotels. NOPE. They told us they were sorry and that they had called two other hotels and nobody had room for us that night. We would be refunded our stay and would have to find another room on our own on a weekend where multiple events had every hotel full. I demanded to speak to the general manager, she put her on the phone. The GM of this location is a liar and a cheat. The GM told me it was NOT HER PROBLEM! Can you believe that??? I wouldn’t leave until they found us another room and I felt helpless without any options for my family. The GM played on that helplessness and washed her hands of me and my family. When I became frustrated and loud. Finally, the GM told us to go sit in the lobby and wait for them. They were going to find us a room and pay for it for us. Then the GM CALLED THE POLICE on my family and had us removed. She lied to my little boys and told them they would be taken care of. She is a despicable human being. I called several other hotels in the area and nobody had room for us. They did, however, tell us that they had to cover for the Hilton Garden Inn on a regular basis because they overbook their stays often!!! The woman at the front desk told me they had known about the overbooking for a while, but never reached out to let me know in advance! If I had been given notice that I wasn’t gonna have a place to stay for the night, I could have made other arrangements before I got there. But instead, they simply booted my family out onto the street and told us we would have to fend for ourselves, and GOOD LUCK! The police officers told us that they Have responded to incidents at this hotel before. I’m sure they have. My advice to you is to stay somewhere else. Avoid this hotel and avoid having to deal with this awful GM.

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