Business Details
About
HotelHilton
At the Hilton Garden Inn Conway hotel, both busy executives and leisure travelers will be pleased to find everything to make their trip to Conway relaxing and enjoyable. Our hotel includes the Garden Grille Restaurant and Lounge, evening room service, 24-hour Pavilion Pantry convenience mart and complimentary wireless internet service in all guest rooms and public areas. Our mattresses are so comfortable you won't want to leave. Explore our Hilton Garden Inn Conway Hotel Specials & Packages and enjoy amenities such as complimentary self-parking, 24-hour business center, workout facility, indoor heated pool, whirlpool and a newspaper each weekday morning.
Location
Hours
Reviews
4.1
843 reviews
5 stars
457
4 stars
199
3 stars
88
2 stars
45
1 star
54
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including mold, bugs, and dirty carpets in rooms and hallways.
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were also complaints about rude front desk service and poor management responses.
Room Condition
Guests frequently mentioned that the rooms were outdated, with issues such as musty smells, broken fixtures, and general disrepair.
Breakfast Experience
The breakfast service received mixed reviews, with some guests appreciating the made-to-order options while others were disappointed by the lack of complimentary breakfast.
Overbooking Problems
Several guests reported issues with overbooking, leading to guests being turned away upon arrival.
- CPChristina Platt6 days ago3.0Any other time, the review would have been better. However, during our stay, construction was going on the floor above us. First day there until after 5pm, we had to turn the TV up so loud to drown out the work noise. First morning there, 8am on the dot, we're woken up to the sound of construction louder than anything before. TV wouldn't even drown out the noise. We checked out immediately. It felt like torture. Checked in to one room. No TV remote. Called front desk. Moved us to another room. No issues there. Plenty of towels and blankets. Mattresses are as hard as a rock. Pillows shouldn't even qualify as pillows. They were so thin. Lobby is beautiful and very updated with nice furniture. The gym is a decent size for a hotel and open 24 hours. The pool is on the smaller side. Its inside. But, it was still pretty cold.
- BTBrian TrostleDec 15, 20253.0Needs a renovation. Old worn out property.
- PPPaolo PennaNov 8, 20254.0Confortable, clean and close to shopping center.
- RRRebeccaNov 2, 20255.0I got in much later than expected and was greeted by a friendly front desk attendant, very quick check in (which was highly appreciated due to the time of night). The bed was comfortable and room was huge. Breakfast in the morning was good, there was an area to order fresh food as well as an area to grab and eat quickly (mostly breads, but also fruits and yogurt). Staff was friendly, hotel was clean.
- PMPhil MOct 19, 20255.0Great staff, professional, courteous. Room was awesome. Had breakfast for both Saturday and Sunday morning, delicious.
Frequently Asked Questions About Hilton Garden Inn Conway
What are the check-in and check-out times at Hilton Garden Inn Conway?
Check-in time is from 3:00 PM and check-out is by 12:00 PM.
Does Hilton Garden Inn Conway provide free Wi-Fi access?
Yes, complimentary Wi-Fi is available in all guest rooms and public areas.
Are pets allowed at Hilton Garden Inn Conway?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at the hotel, and is there a fee?
The hotel offers free self-parking for guests.
What dining options are available at Hilton Garden Inn Conway?
The hotel features the Garden Grille Restaurant and Lounge with evening room service, plus a 24-hour Pavilion Pantry convenience mart.
Does the hotel offer any fitness or recreational facilities?
Yes, there is a free fitness center and an indoor heated pool with whirlpool available to guests.
What accessibility features does Hilton Garden Inn Conway have?
The hotel is mobility accessible and includes accessible parking and an accessible elevator.
Are there services available for business travelers at Hilton Garden Inn Conway?
Yes, there is a 24-hour business center and three meeting rooms available for guests.
How can guests book their stay at Hilton Garden Inn Conway?
Guests can book directly via the Hilton app with a quick link or through the Hilton website.
What nearby places of interest can guests visit before or after their stay?
Guests can visit Garden Grille and Bar for dining, Pigtails & Crewcuts for kids' haircuts, and relax at THE SPA'AH for massage and spa services.
Are there local services such as pharmacies or financial institutions near the hotel?
Yes, Amity Road Pharmacy and Simmons Bank are located nearby for guests' convenience.
What options are available nearby for mobile phone services and shopping?
Nearby options include stores like Verizon, T-Mobile, AT&T Store, Sprint Store, and a shoe store named Vans.