Candlewood Suites Conway by IHG

Reviews

• GN

  Gary Neal

  Apr 21, 2026
  5.0
  Tiffany (front desk) was very friendly, something I haven’t seen in hotel staff in a longtime. The bed was the best I have slept on in a hotel. Area was very quiet
• SR

  Sam Rudder

  Apr 12, 2026
  5.0
  My company paid for the room so I can't say how the price of the room was. I dont know if they paid full price or got a discount. The room was great and and the hotel was very nice and clean. The young lady at the front desk was very polite and professional. The only problem i had is that they are located behind the comfort inn. I was in a big truck and had to go in on the back side of comfort inn. Overall great experience there.
• JR

  Jonathon Rye

  Apr 11, 2026
  1.0
  Absolute terrible experience and customer service
• BR

  balaji residency

  Feb 23, 2026
  5.0
  I truly enjoy staying at Candlewood Suites because it feels like a second home during work trips. As an extended-stay hotel, it’s perfect for longer stays — affordable, comfortable, and very convenient. Having a fully equipped kitchen makes it easy to cook my own meals, which saves money and adds comfort. The location is excellent, and the rooms were newly renovated. I especially loved the charging points on the night lamp beside the bed — such a thoughtful and modern touch. The bathroom with the walk-in shower is fantastic and very comfortable. They provide weekly housekeeping service, and if you need additional cleaning, they are happy to arrange room service the same day or the next day. The staff are incredibly friendly and welcoming. Every time you pass by, they greet you with a smile and are always ready to help. The amenities make this place even better — free laundry, complimentary coffee, a gym, and a small sundry shop for essentials. There’s also a lovely gazebo with a grill available for guests to use for BBQs, which is a great bonus. I also appreciate the electric car chargers (available for a fee), which is very convenient. The 24-hour Barista Room coffee and Costa coffee in the lobby are wonderful perks. I would highly recommend staying here and will definitely choose Candlewood Suites again!
• CB

  cindy bennett

  Feb 23, 2026
  1.0
  This is the nastiest motel we have ever stayed in and we are Diamond Elite. We had a family member in the hospital and had to stay 3 days so we thought it would be ok. The very first evening when I sat down to take my shoes off and walked to the restroom and around the room, of course. When I sat down to take my white socks off they were covered in black dog hair and so much dirt that it was caked on. I asked my husband to look at his and they were the same. The floor hadn’t been mopped in maybe months. It was so gross I started looking and spilled food or (God only knows what) was all over the floor. The floor was absolutely caked with filth. I went to the office and told them about the room and their answers was that they didn’t have house keepers. I asked if I could get a mop to mop it myself and was told No. No they didn’t offer us a different room. So after I came back from the hospital that next day I couldn’t stand the filth do I wet all the towels and pushed them around the room with my feet as best as I could so I couldn’t stand at least walk around and not breathe in that filthy. Before you asked why didn’t we just leave, we had too much going on to worry about. I hope I can post a picture of these towels. I just finished talking to the so called manager and he said I was lying. I showed him the towels and he said they couldn’t be theirs, lol. This place should be shut down.

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