Holiday Inn Express & Suites Cabot by IHG

Reviews

• PS

  Patrocinio “Pat” Salas

  2 days ago
  3.0
  Clean rooms, nice staff. I did not get the room I booked online, though and was not told that I would not be getting it either. Also, I really do not like when hotels make you come to the lobby to get your food when you order. I have million things to do in between stops in my travels that is why I ordered to get delivered to my room. Anyways, at least it was only a night.
• SM

  Shaniqua Miller

  Jan 2, 2026
  2.0
  I was so scared do you hear me child. I seen a lil bug in my bed. Lawd. A bug. I hollered and ran down them stairs for help. She blushed and act scared and wouldn’t let me move rooms. I had to gone and pack up. Heck to the no. Can’t do no bugs. Waiting for refund.
• MH

  Monica Hughes

  Jan 2, 2026
  2.0
  Love surprises and playing games? Book a room here and wait to look at your bill! They’ll charge your card whatever they decide and with no explanation. Truly a “luxury” experience you don’t want. Avoid at all costs. You can get a VRBO in this town cheaper and not have to worry about people being loud all night or house keeping yelling at your door at 8am wait if you do that, you’ll miss the complimentary fruit loops and cold turkey sausage for breakfast.
• WW

  Wanda

  Jan 2, 2026
  2.0
  Such a disappointment. I travel for work and spent a couple of nights here. While first appearances looked great, the staff couldn’t explain why the internet shows $131 a night, yet I was charged over $200 per night in addition to my deposit. The staff is pleasant, yet lack majorly in full knowledge of their job duties. The breakfast is also disappointing and I opted to grab fast food. I was disappointed as the “limited housekeeping” prevented me from receiving freshly laundered towels. The manager stated I declined housekeeping, however, that is not true.
• MM

  Monica Mitchell

  Dec 15, 2025
  1.0
  I stayed at this Holiday Inn for over 30 days, spending more than $5,200 during an extended stay. I paid day by day, in person, and received new room keys daily after each payment. On the final day of my stay, I received a fraud alert from my bank for a $935 charge from the hotel. I immediately contacted the front desk and was told it was an error and that everything was fine. Despite this reassurance, my card continued to receive multiple attempted charges totaling nearly $3,900. Later that morning (around 11:30 AM), I was contacted by staff and told there were days I supposedly had not paid. This made no sense, as I had gone to the front desk every single day to pay and receive new keys. I was given a printed statement, which they admitted still needed to be reviewed. At this point, I was locked out of my room, which contained all of my personal belongings. I was told the manager, Phillip, would call me. When I spoke with him, he listed three dates I allegedly did not pay—all of which I could verify with receipts from my bank. He then stated the front desk staff had made errors and implied that if the charges weren’t covered, the employees would have to pay out of pocket. Still, no clear explanation was provided. Instead of resolving the issue, the manager stated he was off for the day (at 4 PM) and told me I would have to meet another manager at 7 AM the next morning at an entirely different hotel to discuss my account and retrieve my belongings. When I asked to speak with someone who could help immediately, he hung up on me. When I called back, he hung up again. I returned to the property explaining that I had prescription medication inside my room that I urgently needed, yet I was still forced to pay an additional $535 under duress just to regain access. Even then, staff admitted multiple errors were made on their end but could not explain which dates were unpaid or why these issues occurred. After spending over $5,000 at this hotel, I was treated with a complete lack of professionalism, empathy, and accountability. To make matters worse, the following morning I was informed that I am now permanently banned from the property. This experience was unacceptable and deeply distressing. Long-term guests should never be treated this way, especially when mistakes are acknowledged as being the hotel’s fault.

Frequently Asked Questions About Holiday Inn Express & Suites Cabot by IHG