Business Details
About
Hotel
Set in the heart of Tuscaloosa’s bustling retail and entertainment district, Embassy Suites Tuscaloosa Alabama Downtown is located less than a half mile from Mercedes Benz Amphitheater. The University of Alabama and the Bryant Conference Center are within two miles. This modern Tuscaloosa, AL hotel offers easy access to many Fortune 500 companies, the Mercedes-Benz plant, the U.S. Courthouse and Tuscaloosa City Hall.
Relax in the separate sitting area of a spacious suite and browse Direct TV channels on the flat-screen TV. Stay connected at the well-lit desk with complimentary WiFi. Heat snacks in the microwave and keep drinks cool in the refrigerator. Sleep soundly in the luxurious bed, before waking to a complimentary full hot breakfast buffet. Take advantage of complimentary snacks and drinks at our Evening Reception. Sip crafted cocktails in the outdoor patio as you enjoy the downtown ambiance. Dine in the onsite restaurant and savor delicious dishes, inspired by French, Southern, and Californian styles of cooking, and prepared using artisanal, seasonal ingredients by our expert culinary team. Swim in the indoor pool and maintain your exercise regime in the 24-hour fitness center.
Boasting a 24-hour Embassy BusinessLink Business Center, catering services, contemporary A/V technology, and 6,000 sq. ft. flexible event space including a ballroom that can be divided into four separate sections - this modern hotel in Tuscaloosa, Alabama, is the ideal venue for conferences, meetings, and weddings.
Service of alcohol subject to state and local laws. Must be of legal drinking age.
Location
Embassy Suites by Hilton Tuscaloosa Alabama Downtown
2410 University Boulevard, Tuscaloosa, AL
35401, United States
Hours
Reviews
4.5
1,262 reviews
5 stars
936
4 stars
190
3 stars
58
2 stars
27
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for their friendliness and helpfulness, particularly mentioning individuals like Ondre and Lashanda for going above and beyond.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including dirty rooms, unclean linens, and unpleasant odors.
Location
The hotel’s location received positive remarks for being convenient and close to downtown Tuscaloosa and the University of Alabama.
Breakfast Quality
Guests frequently enjoyed the complimentary breakfast, especially the made-to-order omelets and variety of options available.
Room Condition
Feedback was mixed regarding room conditions, with some guests reporting well-maintained rooms while others noted outdated or poorly cleaned accommodations.
- FKFred Kapel3 days ago1.0I haven’t even checked in yet and I have a complaint. I called the front desk to see if my room was ready. A female employee answered. No hello, no pleasantries whatsoever. Upon answering the phone she said, I can’t assist you right now, I’m busy.” Then she hung up. Hopefully the experience improves when actually arrive. Post visit update. Aside from the front desk initially not being able to locate our reservation and the unfriendly call mentioned already, no additional issues. Clean, staff was friendly, continental breakfast very good, happy hour drink vouchers is a great idea. Shuttle to stadium was very convenient.
- DDDad5 days ago5.0Easy location to get to, safe and secure. Managers reception was packed but our bar girl did an excellent job of getting everyone taken care of. Had dinner at the hotel's restaurant. All was good, service as well. We will be back on our trip north next year.
- AKAndrew Kenney5 days ago5.0I drove in today with an employee, traveling across country for work with no reservation We were greeted by Daniel, and learned that with no reservation the hotel had limited availability. The front desk staff worked together to provide us two rooms quickly. One on a radio, requesting expedited room cleaning for our rooms that had not been serviced yet, the other coordinating with another team member to ensure we had the correct room numbers and a timely check in. Within 5 minutes, we were served 2 rooms, cards, a thank you and a smile. Exceptional teamwork, exceptional customer service, and exceptional rooms. Brilliant experience.
- CHCynthia Herrerias6 days ago2.0This hotel is decent enough if you’re passing through, however it is far from a 4-star hotel. The hotel common areas seem rundown and the rooms feel outdated and lack the cleanliness of a true 4-star property. I noticed in our bathroom there were areas that were clearly missed during cleaning. The room had also not been dusted properly. Overall was decent enough as we arrived late and left in the morning. However, just be aware the cleanliness is not at the level you expect from a hotel of this rating or price point.
- TPTaylor Sims Pecci6 days ago1.0While my stay itself at the hotel was pleasant, I am unable to recommend Embassy Suites Tuscaloosa due to the complete mishandling of my check in process resulting in more than $600 being incorrectly charged to my credit card. My stay was paid for in whole prior to check in. My receipt upon check out was $0. Days after checking out, I realized that Embassy Suites charged me not once, not twice, but three additional times. When I called to inquire about this mistake, the hotel assured me that they refunded my money. It has now been almost a week since my stay and there has been no refund of any kind. The only advice they provided was to dispute the charge with my credit card company. Do not stay here if you do not want to be charged for another customer's stay!
Frequently Asked Questions About Embassy Suites by Hilton Tuscaloosa Alabama Downtown
What types of rooms and suites are available at Embassy Suites by Hilton Tuscaloosa Alabama Downtown?
The hotel offers spacious suites with separate sitting areas, flat-screen TVs with Direct TV channels, microwaves, refrigerators, and luxurious beds.
Is breakfast included when staying at this hotel?
Yes, a complimentary full hot breakfast buffet is included for guests.
Does the hotel offer free WiFi?
Yes, complimentary WiFi is available in public areas and there are public internet terminals on site.
Are pets allowed at Embassy Suites by Hilton Tuscaloosa Alabama Downtown?
Yes, both cats and dogs are welcome at the hotel.
What amenities are available for fitness and recreation?
The hotel has a free 24-hour fitness center, an indoor pool, a hot tub, and a game room.
Is parking available for guests and is there a fee?
Yes, the hotel offers free parking including self-parking options.
Can guests eat and drink on site at this hotel?
Yes, there is an onsite restaurant serving dishes inspired by French, Southern, and Californian styles, a bar, a cocktail social hour, complimentary evening snacks and drinks, and vending machines.
What are the check-in and check-out times?
Check-in time is from 4:00 PM and check-out time is at 11:00 AM.
What nearby dining options are available near the hotel?
Nearby restaurants include Side by Side Kitchen & Cocktails, Cypress Inn Private Party Room, Glory Bound Gyro Company, Half Shell Oyster House, Urban Bar & Kitchen, Fuzzy's Taco Shop, Mugshots Grill and Bar, and Dillard's Chophouse.
Are there entertainment or nightlife venues nearby for guests to visit?
Yes, guests can enjoy nightlife at Icon Tuscaloosa (a gay bar and dance club), Brown's Corner (cocktail bar and pub), and Dragon's Lane Entertainment for arts and entertainment.
What nearby retail and shopping options can guests explore?
Nearby shopping includes The Golden Hanger women's clothing store, Shop Zaria clothing and fashion accessories, as well as Tom Beckbe outdoor gear and sporting goods store.