Best Western University Inn

Reviews

• KS

  Kristina Smith

  3 days ago
  1.0
  Updating this since we got a reply from the hotel but yet they still wont call us back! Why would I accept points to a hotel I never want to stay at again? EVERY best western I’ve stayed at has had cleanliness issues. You REFUSE to give any money back but think points are acceptable for someone who will not be staying at your hotel?? Absolutely the worst customer service. And then the manager is now saying I’m lying and she did offer a resolution at the hotel? I HAD TO BE THE ONE TO SUGGEST CLEANING OUR ROOM, she did not offer that. I was nice in my review and even said it might have been because she was slammed but now you are going to flat out lie so you can justify not giving me a partial refund? Whats sad is I’m not asking for a full refund just a partial one! I shouldn’t even have to ask! You would think you would want to make it right but sadly they do not. They just want to dish out points because then they don’t have to actually do the right thing! We were only staying here for an Event we were attending that night. Due to traffic we were a little bit on a time crunch. When we arrived and got in the room, we noticed a spider and its ENTIRE web on one of the beds. On the pillow to be exact. So I quickly got rid of that since we only had so much time until our event. We decided to check around and unmake the bed to make sure there weren’t anymore critters and when we go to lift the sheet to make sure there are no bed bugs we found MENS UNDERWEAR. We couldn’t reach the front desk so we walked back down to where we checked in and told the lady. She was slammed as is and just looked at me. Offers no suggestions so I asked if we could change rooms, she immediately said no due to being booked so I asked if we could at least get the room cleaned again, she agreed and let them know. Housekeeping shows up and can’t even understand us so they just looked at us as if it’s a clean room why are we here? Once I motioned several times, they entered the room and found our issues, laughed and said sorry…. Really? So they remove the underwear, switch out the sheets and clean the headboards. That’s it. Even though that’s all they did it still caused us to be late to our event. Called corporate who “investigated”. Only thing that got us was an email from the hotel manager who offered us points that we are never going to use… once I let her know that and requested a partial refund instead she went silent and we haven’t heard back since then. What great customer service… not! If it wasn’t for the fact we had NO where else to go I would have just demanding my money back and left.
• KA

  keith adkins

  Apr 10, 2026
  5.0
  This quaint MOTEL is conveniently located near I-20 in Tuscaloosa. It's very safe and clean and is staffed by very friendly people. The rates were well below the newer chains but the amenities were very competitive. Breakfast was lovingly prepared by a lovely lady and included items you won't find on your average hotel breakfast bars. Cookies were even available in the lobby for guests to enjoy. Now if you're the very particular type who is going to expect all the furniture to be brand new, move along please. This motel has furnishings that have been used for a while but they're perfectly functional. And in view of the reasonable cost, you won't mind a bit.
• JS

  Jeffrey Synn

  Mar 31, 2026
  5.0
  This hotel is convenient, clean, and reasonably quiet. The Best Western standard. Breakfast had a good American breakfast set, with scrambled eggs, sausage, waffles, and biscuits & gravy. No complaints.
• DK

  Drew Kobak

  Mar 30, 2026
  1.0
  Well they might have called apologized, fact I was still denied service medical alert service dog. Insulated and embarrassed with the way I was treated. Kelly the manager was very disrespectful and kept calling my dog a pet. They kept trying to correct them saying he’s medically necessary. He was fully vested, said “medical alert” on his vest. I requested a king bed and it was available on the phone and gave a credit card for when I was walking out they were laughing the manager, Kelly and another individual I didn’t catch her name. I’m not sure what actions are going to take necessary so it doesn’t happen to anybody else. I’m looking into my legal options at this time.
• LL

  legobattlesjoja

  Mar 15, 2026
  5.0
  loved it , quiet and clean

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