Business Details
About
Hotel
Located in Troy,AL, the Best Western Troy Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
3.9
609 reviews
5 stars
270
4 stars
168
3 stars
69
2 stars
30
1 star
72
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, highlighting their willingness to assist and provide good service.
Cleanliness Issues
Several reviews mentioned problems with cleanliness, including damp rooms, musty smells, and unclean breakfast areas.
Room Quality
Guests reported mixed experiences with room quality, noting issues like outdated decor, dampness, and uncomfortable beds.
Breakfast Quality
The breakfast received mixed reviews, with some praising it while others criticized the quality and variety of food offered.
Customer Service Problems
Numerous complaints were made about poor customer service, particularly regarding the management's attitude and handling of issues.
- SWSheilla WardNov 8, 20255.0Absolutely everyone was amazing. Kenzie is amazing
- AAAlexysNov 4, 20251.0The sheets were dirty like they haven't been changed! The vents in the air conditioners were extremely filthy. It doesn't seem like they ever change the box spring cover. It's filthy
- NLNomi LintonOct 14, 20254.0I left my phone charger but when asked about it the next day, was told no one found it. 🤔
- BFBrenda FoutyOct 10, 20254.0Great personnel. I had trouble with the lock on my door, and didn't appreciate the phone being across the room from the bed.
- LTLinda TaylorSep 30, 20252.0Keep on driving. Stayed on Sept. 27th. Checked in and clerk didn’t have a clue what she was doing. Ended up charging me twice on my credit card. When I went back she didn’t know how to correct it and said the lady who came in at midnight would know how. While I was there she called the police on three guests who she had checked into a room and evidently their card didn’t process and she was trying to collect money from them. The next morning I went to check on the double billing and the lady said she had only been there 2 days and couldn’t assist me. Said it would probably drop one of the charges off. Had to call my credit card company and notify them of the error. Room was just okay nothing spectacular. Breakfast was pretty good. Not what I would expect from Best Western and will definitely not stay here again.
Frequently Asked Questions About Best Western Troy Inn
Where is Best Western Troy Inn located?
Best Western Troy Inn is located at 100 HUNTERS MOUNTAIN PKWY, Troy, AL 36079, United States.
Does Best Western Troy Inn offer free WiFi to guests?
Yes, Best Western Troy Inn provides free WiFi access for all guests.
What are the check-in and check-out hours at Best Western Troy Inn?
The hotel operates 24 hours daily, making check-in and check-out available at any time.
What is the contact phone number for Best Western Troy Inn?
You can reach Best Western Troy Inn by phone at +1 334-566-1585.
Does Best Western Troy Inn have an online booking website?
Yes, you can book rooms at Best Western Troy Inn through their official website at https://www.bestwestern.com/en_US/book/hotel-rooms.01117.html?iata=00171890&ssob=BLBWI0003G&cid=BLBWI0003G:yext:website:01117
Are there any special promotions currently at Best Western Troy Inn?
Yes, there is a promotion where staying 2 nights earns you a $50 Best Western Gift Card.
Is Best Western Troy Inn open every day of the week?
Yes, Best Western Troy Inn is open 24 hours every day of the week.
What nearby points of interest are close to Best Western Troy Inn?
Nearby place of interest includes Joe Hudson's Collision Center, which is an automotive repair shop located close to the hotel.
How can nearby Joe Hudson's Collision Center benefit guests at Best Western Troy Inn?
Guests staying at Best Western Troy Inn can conveniently access auto body repair services at Joe Hudson's Collision Center nearby.
What brand does Best Western Troy Inn belong to and what does it imply for guests?
Best Western Troy Inn is part of the Best Western brand, ensuring standardized quality, cleanliness, value, and superior customer service for guests.