Holiday Inn Express & Suites Phenix City - Ft. Benning by IHG
4.2653 reviews
Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Our hotel in Phenix City, AL provides thoughtful amenities and an ideal location near many area points of interest, such as, the River Center for Performing Arts and Fort Benning and Fort Mitchell. Your family can enjoy a relaxing stay at our hotel in Phenix City, right across the river from beautiful Columbus, GA and near many attractions including the Civil War Naval Museum, Idle Hour Park, the Phenix City Amphitheater and the National Infantry Museum at Fort Benning.
If shopping is your preference, check out the Peachtree Mall in Columbus, just five miles from our hotel in Phenix City, AL, or try the River Market Antique Mall for some great bargains. Business travelers can enjoy a stay at our Phenix City accommodations near Columbus, GA because of our convenient location near Synovus Park; home of the Columbus Clingstones, Phenix Industrial Park, Synovus and Jack Hughston Memorial Hospital. Our Phenix City, AL hotel offers a 24-hour Business Center, a meeting room and convenient business services. We also provide free high-speed Internet access. During your stay at our Phenix City hotel, you can enjoy our outdoor pool, a 24-hour Fitness Center and the free hot breakfast bar featuring our signature cinnamon rolls. Check out our excellent Phenix City hotel room deals and book your hotel reservation today.
Location
Holiday Inn Express & Suites Phenix City - Ft. Benning by IHG
1702 US 280 Bypass, Phenix City, AL
36867, United States
Hours
Reviews
4.2
653 reviews
5 stars
357
4 stars
166
3 stars
57
2 stars
25
1 star
48
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including dirty rooms, hair in bathrooms, and unpleasant odors.
Staff Performance
While many customers praised the friendliness and helpfulness of the staff, there were also reports of rude service and unhelpful responses to complaints.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying it while others were disappointed by limited options and poor service.
Renovation Disruptions
Several guests noted ongoing renovations that caused disturbances, including noise and unpleasant smells in the hallways.
Location Concerns
The hotel is situated in a less desirable area, with some guests expressing safety concerns and discomfort with the surrounding environment.
- MHMyriyuwm HardawayDec 18, 20253.0The room was decent could get much sleep the walls are paper thin they where doing alot of reconstruction.
- JWJeremy WilliamsDec 3, 20253.0HVAC did not work in room, temp stayed about 75 degrees, would not get colder. No heat in hallway, hallway was VERY cold. Not sure if renovations had something to do with this issue. No vending machines, no bottled water in property for purchase. There was a small concession area with soda, juice, energy drink, cold coffee type drinks, just no bottled water. Staff was not very helpful when asking about water for purchase. Breakfast was good, breakfast host was overly friendly. She spoke to every guest and called them out of they ignored her. She also sang at the top of her lungs while I. The kitchen prep area with the door open for all to hear. If you are not a morning person, this is very irritating.
- MWMichael WellsNov 26, 20251.0This place was awful. On the 3rd floor they were in the middle of renovations, so there was construction debris and a smell of chemicals in the hallway. Our room smelled terrible like a gym bag that was left in a hot room. The A/C must not have been working properly because it was muggy in our room. The bathroom door did not open more than halfway. We asked to be moved to another room, but we're told they were booked full. The next morning I told the attendant that we need to cancel our second night because we were not staying there again. They offered no help and simply told me to contact Hotels.com about a refund. Hotels.com has contacted them several times, and they refuse to answer for any kind of refund. There are plenty of other choices for hotels.
- JCJasmine ConwayNov 14, 20251.0I think you guy should check for bedbugs on first floor
- SHSam HunteOct 5, 20254.0Placed in a convenient area. Rooms are clean, breakfast area was well laid out and not overcrowded . Greeted with a smile when we walked in and they took good care of me. Would return to this location again.
Frequently Asked Questions About Holiday Inn Express & Suites Phenix City - Ft. Benning by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Phenix City - Ft. Benning?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does the hotel offer free breakfast?
Yes, a free hot breakfast including a buffet with signature cinnamon rolls is available for guests.
Is free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas of the hotel.
Are pets allowed at this hotel?
No, pets including cats and dogs are not allowed at the hotel.
Does the hotel have accessibility features?
Yes, the hotel provides accessible parking, mobility accessible facilities, and an elevator.
What fitness amenities are available?
The hotel offers a free fitness center equipped with elliptical machines, free weights, and treadmills.
Is the hotel suitable for families with children?
Yes, the hotel is kid-friendly and allows children up to age 19 to stay free.
Are there business facilities and meeting rooms available?
Yes, the hotel features a 24-hour business center and has one meeting room available for business needs.
What nearby dining options are available close to the hotel?
Nearby dining options include Firehouse Subs Phenix City, AJ's Sports Bar and Grill, Phenix Flames Sports Bar and Grill, and COOKS BBQ for a variety of meals and casual dining.
What attractions are near Holiday Inn Express & Suites Phenix City - Ft. Benning?
Guests can visit the River Center for Performing Arts, Fort Benning, Fort Mitchell, the Civil War Naval Museum, Idle Hour Park, Phenix City Amphitheater, and the National Infantry Museum at Fort Benning.
How can guests access shopping near the hotel?
Guests can shop at the Peachtree Mall in Columbus, five miles away, or explore the River Market Antique Mall for unique deals.