At the Best Western Plus Oak Mountain Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Oak Mountain Inn will stand out among other hotels in Pelham,AL. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Oak Mountain Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Many customers praised the staff for being friendly, helpful, and accommodating throughout their stay.
Cleanliness
While some guests reported clean rooms, others highlighted issues with cleanliness, including hair and odors in bathrooms.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, with many guests enjoying the options available.
Customer Service Issues
Several reviews mentioned poor customer service experiences, particularly regarding billing disputes and management responses.
Room Conditions
Guests noted that while some rooms were comfortable, others had issues such as noise, outdated facilities, and pest problems.
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Morgan Black
Nov 12, 2025
5.0
My husband and I loved this hotel! The staff are amazing and such sweet people! The rooms are great and very clean, the beds are very comfortable, and the hotel feels very safe. The location is gorgeous and so close to the park it’s also right beside an awesome barbecue place! My favorite was the breakfast and their great coffee maker it had so many options! Free water and coffee 24/7. My only complaint is the keycards, but they assured us the system was old and they’re updating it. Next time we stay in the area we’re definitely gonna want to stay here again!
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Angel Claybrook
Nov 10, 2025
5.0
Room where nice and clean breakfast was good lady was so nice front desk was helpful and nice they location was great we had no problems at all trying to find a safe area in Birmingham with kids is very hard but we felt safe where we was at
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Chris Benoit
Oct 14, 2025
5.0
Very friendly staff. Clean
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Keisha Keyes
Oct 12, 2025
5.0
Very clean, the staff was friendly and welcoming. I used my Navy Federal points and this hotel was one of the recommended hotels. Did not disappoint! Easy access off of the interstate! Breakfast was actual breakfast with multiple options! I went to the Chris Brown concert and danced the night away. The hot shower and comfortable bed and pillows helped with the aches and pains of dancing. I would definitely stay here again without thinking twice!