Business Details
About
HotelTru by Hilton
Daily Mandatory Charge includes: $1 Mobile Tourism Improvement District assessment fee.
Tru by Hilton Mobile is conveniently located off I-10, just 10 minutes west of Downtown Mobile. Our modern and vibrant hotel puts you within easy reach of top local attractions, including the USS Alabama battle ship and Dauphin Island. For a fun family day out, catch a game at Hank Aaron Stadium, located a 5 minute walk from the hotel. Our useful transport links position us within 20 minutes of Mobile Regional Airport. Guest rooms feature free WiFi, a large bathroom and an HDTV with premium channel lineup.
Customize your morning meal with our ‘Build Your Own’ breakfast bar. Choose from 30 sweet and savory toppings for cereal, bagels, oatmeal and more. Our 24/7 market also offers drinks, gourmet snacks and single-serve beer and wine.
Keep active with our 24-hour fitness center. Stay entertained with our lobby games zone and large outdoor patio. Tea, coffee and hot chocolate are always fresh and free.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.2
832 reviews
5 stars
533
4 stars
140
3 stars
60
2 stars
31
1 star
68
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including dirty rooms, hair in showers, and unclean common areas.
Staff Performance
While some guests praised the friendliness and helpfulness of staff, others reported rude or dismissive behavior, particularly at check-in.
Room Amenities
Guests noted a lack of basic amenities such as microwaves in rooms, inconsistent housekeeping, and issues with room layouts.
Breakfast Quality
Breakfast received mixed reviews, with some praising the variety and quality, while others found it lacking or poorly managed.
Overall Experience
The hotel received a mix of positive and negative feedback, with some guests expressing satisfaction with their stay while others reported significant issues.
- FCFelix Chavarria1 day ago4.0Check-in was easy and friendly. Room was clean and comfortable - no carpet which was a plus traveling with a furry friend. Our stay included a $75 pet fee. I was able to walk my dog by doing laps around the hotel with plenty of grassy area surrounding the hotel. The area surrounding the A/C needed a little bit of work with drywall having been previously ripped and in need of repair. The unit itself is also due for an upgrade. Nonetheless, everything else about the room was okay. Breakfast was great, had all the options you'd expect. Coffee and Tea available 24/7 in the lobby during our stay (New Years 2026).
- DWDonna WatersDec 18, 20255.0I would like to greatly thank DJ for assisting us with items we had accidentally left behind. He quickly called us when realized the issue and made the arrangements to send the items to our home address. It is comforting to know that there are people that do the right thing and go out of their way to assist customers.
- CCCorieDec 4, 20254.0Great location. Decent room. Smelled good but could be a bit cleaner. Walls, shower, doors and floors could use some extra cleaning. Found someone's fake eyelashes next to the bed and some black grime in the shower. But I took it upon myself to just clean it. Coffee was great and served all day. Gym was decent. No pool or hot tub tho.
- LJLisa JordanDec 2, 20251.0Horrible experience. After a long, stressful drive, we were met with a dismissive attitude at check-in and told to “go find” our own luggage cart. The room smelled awful, the pillows stank, and at 2:30 a.m. the neighboring room was blasting explicit content so loudly I had to bang on the wall. I left more exhausted than when I arrived. Not recommended.
- MBMichelle BNov 21, 20251.0My husband and I been staying in this hotel every time he had to work in Alabama. My experience at this hotel was pleasant until I reported that something was bitten me in room 205. I told them that the room was half cleaned.Then I started getting harassed by some of their housekeepers and management. I had a do not disturb sign on the door when one of their male housekeeper opened the door. I was accused of being rude and calling them names. I never inactive with them ever since I asked one housekeeper for towels. I tried to rectify the problem with their general manager but was accused by her also so I left their hotel.
Frequently Asked Questions About Tru by Hilton Mobile
What are the check-in and check-out times at Tru by Hilton Mobile?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is parking available at Tru by Hilton Mobile, and is there a fee?
Yes, free self-parking is available for guests at the hotel.
Are pets allowed at Tru by Hilton Mobile?
Yes, both dogs and cats are welcome at the hotel.
Does Tru by Hilton Mobile offer free WiFi for guests?
Yes, free WiFi is available throughout the hotel including public areas and a public internet terminal.
Is breakfast included at Tru by Hilton Mobile?
Yes, breakfast is available for free with a 'Build Your Own' breakfast bar offering various sweet and savory toppings.
What fitness and entertainment facilities are available at Tru by Hilton Mobile?
The hotel offers a free 24-hour fitness center and a lobby games zone along with a large outdoor patio for entertainment.
Does Tru by Hilton Mobile provide enhanced cleaning procedures for guest safety?
Yes, employees are trained in cleaning procedures and hand washing, and commercial grade disinfectants are used.
Are there any nearby attractions or points of interest around Tru by Hilton Mobile?
Yes, it is near the USS Alabama battleship, Dauphin Island, and just a 5-minute walk from Hank Aaron Stadium, perfect for sightseeing and family activities.
How can guests access entertainment or news media venues near Tru by Hilton Mobile?
Nearby, guests can visit local media outlets such as WALA - FOX10 TV and FOX10 News, which are located close to the hotel.
Are there convenient stores or restaurants near Tru by Hilton Mobile for guest needs?
Yes, guests can find stores and dining options nearby including Costco, Krispy Krunchy Chicken, Panda Palace Buffet, and Dickey's Barbecue Pit.