Business Details
About
Hotel
Daily Mandatory Charge includes: $1 Mobile Tourism Improvement District assessment fee.
Tru by Hilton Mobile is conveniently located off I-10, just 10 minutes west of Downtown Mobile. Our modern and vibrant hotel puts you within easy reach of top local attractions, including the USS Alabama battle ship and Dauphin Island. For a fun family day out, catch a game at Hank Aaron Stadium, located a 5 minute walk from the hotel. Our useful transport links position us within 20 minutes of Mobile Regional Airport. Guest rooms feature free WiFi, a large bathroom and an HDTV with premium channel lineup.
Customize your morning meal with our ‘Build Your Own’ breakfast bar. Choose from 30 sweet and savory toppings for cereal, bagels, oatmeal and more. Our 24/7 market also offers drinks, gourmet snacks and single-serve beer and wine.
Keep active with our 24-hour fitness center. Stay entertained with our lobby games zone and large outdoor patio. Tea, coffee and hot chocolate are always fresh and free.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.3
823 reviews
5 stars
529
4 stars
137
3 stars
60
2 stars
31
1 star
66
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted problems with cleanliness, including dirty rooms, hair in showers, and unclean common areas.
Staff Friendliness
Many customers praised the staff for being friendly and helpful, although some reported rude or inattentive service.
Housekeeping Policy
Guests expressed frustration with the hotel's housekeeping policy, noting that rooms were only cleaned every other day, leading to issues with trash and towels.
Room Amenities
Several reviews mentioned a lack of basic amenities such as microwaves and coffee makers in rooms, as well as small room sizes.
Breakfast Quality
Feedback on breakfast was mixed; some enjoyed the variety while others criticized the quality and service during breakfast hours.
- MJMichelle Journee2 days ago1.0My husband and I been staying in this hotel every time he had to work in Alabama. My experience at this hotel was pleasant until I reported that something was bitten me in room 205. I told them that the room was half cleaned.Then I started getting harassed by some of their housekeepers and management. I had a do not disturb sign on the door when one of their male housekeeper opened the door. I was accused of being rude and calling them names. I never inactive with them ever since I asked one housekeeper for towels. I tried to rectify the problem with their general manager but was accused by her also so I left their hotel.
- EPEvans Peake3 days ago5.0Clean and cozy room. Shower had excellent pressure. Breakfast offerings were fine. It does sit well back behind Top Golf and other stores.
- MMMatt MoshierNov 1, 20255.0Stayed 10/31/25-11/1/25 and had a great time. Everyone was very helpful and nice. Would recommend staying here.
- MRMatt RayOct 28, 20253.0Property and room was clean. Breakfast was decent. Staff were kind. Room layout was very awkward, with light switches in bad places. Toilet and sink clogged. Im not convinced the bed had a mattress at all, it felt like sleeping on a box frame.
- DAD AveryOct 14, 20254.0The room was clean when I checked in but the policy is to clean them every other day. I had to take my used towels to the check-in desk attendant to get fresh towels. REALLY?!! Also, I didn't like that there were no closets or drawers in the rooms. A hotel for overnight or short stays. Not recommended for longer stays.
Frequently Asked Questions About Tru by Hilton Mobile
What are the check-in and check-out times at Tru by Hilton Mobile?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is parking available at Tru by Hilton Mobile, and is there a fee?
Yes, free self-parking is available for guests at the hotel.
Are pets allowed at Tru by Hilton Mobile?
Yes, both dogs and cats are welcome at the hotel.
Does Tru by Hilton Mobile offer free WiFi for guests?
Yes, free WiFi is available throughout the hotel including public areas and a public internet terminal.
Is breakfast included at Tru by Hilton Mobile?
Yes, breakfast is available for free with a 'Build Your Own' breakfast bar offering various sweet and savory toppings.
What fitness and entertainment facilities are available at Tru by Hilton Mobile?
The hotel offers a free 24-hour fitness center and a lobby games zone along with a large outdoor patio for entertainment.
Does Tru by Hilton Mobile provide enhanced cleaning procedures for guest safety?
Yes, employees are trained in cleaning procedures and hand washing, and commercial grade disinfectants are used.
Are there any nearby attractions or points of interest around Tru by Hilton Mobile?
Yes, it is near the USS Alabama battleship, Dauphin Island, and just a 5-minute walk from Hank Aaron Stadium, perfect for sightseeing and family activities.
How can guests access entertainment or news media venues near Tru by Hilton Mobile?
Nearby, guests can visit local media outlets such as WALA - FOX10 TV and FOX10 News, which are located close to the hotel.
Are there convenient stores or restaurants near Tru by Hilton Mobile for guest needs?
Yes, guests can find stores and dining options nearby including Costco, Krispy Krunchy Chicken, Panda Palace Buffet, and Dickey's Barbecue Pit.